I recently finished top 500 in mystery heroes and I appear at rank 145 on the leaderboard. My rank was not adjusted with the new season and I have no clue why I didn’t get rewards.
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You are not alone in experiencing this bug. Here’s a link to my post in case you’d like to read more about this issue: Comprehensive Thread Of All Top 500/Competitive Bugs. I put your thread under: Missing Top 500 Rewards (Season 3). Please help in spreading the word about this megathread and other related threads, we must demand the Developers to give us the rewards we rightfully earned.