Nerdygamer1 - Game Doesn't Launch


#1

I’m trying to launch the game and getting a black screen, as well as a window informing me that Overwatch has crashed and it’s trying to gather debugging information for the CrashMailer. I’ve tried launching the game about ten or so times over the past day and twice the game launched to the Overwatch loading screen (so not a black screen), but still crashed less than a second later.
I have a Radeon RX 480 graphics card that I just updated.
I tried scanning the game and fixing the files.
I tried a clean uninstall/reinstall of Overwatch.
I tried switching my region to Europe from America, and relogging into Battlenet.
I’m fairly certain I do not have any Razer Chroma software or products (Looking in the DirectX Diagnostic tool doesn’t show anything and none of my hardware is branded as such).
I’ve closed all other applications before trying to play.
I’m just about at the end of my rope. I don’t overclock my computer and I’m hesitant to follow advice to update my BIOS, as most of what I’m reading on the internet makes it seem like a BIOS update can go pretty wrong and it’s not something you should be doing “regularly.”
Does Overwatch no longer play nice with Windows 7? Because that’s the only thing that I can think of.


I can't launch the game
#2

Edit: You’re in your own thread now.


#3

Got it moved! If you’ve already checked for the Razer Chroma issue, please generate a text copy of your DxDiag using these instructions. Once you have that made, open the file. Copy the code below, then copy/paste everything from that DXDiag file between the rows of tilde (~) marks where it says “DXDiag goes here.”

~~~~
DXDiag goes here
~~~~

#4
------------------
System Information
------------------
Time of this report: 10/20/2019, 13:23:48
       Machine name: STARFIGHTER
   Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_ldr_escrow.190916-1700)
           Language: English (Regional Setting: English)
System Manufacturer: To be filled by O.E.M.
       System Model: To be filled by O.E.M.
               BIOS: BIOS Date: 10/20/10 09:47:36 Ver: 08.00.10
          Processor: AMD Phenom(tm) II X4 965 Processor (4 CPUs), ~3.0GHz
             Memory: 16384MB RAM
Available OS Memory: 16346MB RAM
          Page File: 7045MB used, 25645MB available
        Windows Dir: C:\Windows
    DirectX Version: DirectX 11
DX Setup Parameters: Not found
   User DPI Setting: 96 DPI (100 percent)
 System DPI Setting: 96 DPI (100 percent)
    DWM DPI Scaling: Disabled
     DxDiag Version: 6.01.7601.17514 32bit Unicode

------------
DxDiag Notes
------------
      Display Tab 1: No problems found.
      Display Tab 2: No problems found.
        Sound Tab 1: No problems found.
        Sound Tab 2: No problems found.
        Sound Tab 3: No problems found.
        Sound Tab 4: No problems found.
          Input Tab: No problems found.

--------------------
DirectX Debug Levels
--------------------
Direct3D:    0/4 (retail)
DirectDraw:  0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay:  0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow:  0/6 (retail)

---------------
Display Devices
---------------
          Card name: Radeon (TM) RX 480 Graphics
       Manufacturer: Advanced Micro Devices, Inc.
          Chip type: AMD Radeon Graphics Processor (0x67DF)
           DAC type: Internal DAC(400MHz)
         Device Key: Enum\PCI\VEN_1002&DEV_67DF&SUBSYS_E347174B&REV_C7
     Display Memory: 4095 MB
   Dedicated Memory: 3072 MB
      Shared Memory: 1023 MB
       Current Mode: 1920 x 1080 (32 bit) (60Hz)
       Monitor Name: Generic PnP Monitor
      Monitor Model: VW246
         Monitor Id: ACI24F2
        Native Mode: 1920 x 1080(p) (60.000Hz)
        Output Type: DVI
        Driver Name: aticfx64.dll,aticfx64.dll,aticfx64.dll,amdxc64.dll,aticfx32,aticfx32,aticfx32,amdxc32,atiumd64.dll,atidxx64.dll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll
Driver File Version: 26.20.13003.1007 (English)
     Driver Version: 26.20.13003.1007
        DDI Version: 11
       Driver Model: WDDM 1.1
  Driver Attributes: Final Retail
   Driver Date/Size: 9/10/2019 17:59:48, 1955144 bytes
        WHQL Logo'd: n/a
    WHQL Date Stamp: n/a
  Device Identifier: {D7B71EE2-249F-11CF-1477-8CF17CC2D735}
          Vendor ID: 0x1002
          Device ID: 0x67DF
          SubSys ID: 0xE347174B
        Revision ID: 0x00C7
 Driver Strong Name: oem62.inf:ATI.Mfg.NTamd64.6.1.1:ati2mtag_Polaris10:26.20.13003.1007:pci\ven_1002&dev_67df&rev_c7
     Rank Of Driver: 00E62000
        Video Accel: 
      Deinterlace Caps: n/a
       D3D9 Overlay: Not Supported
            DXVA-HD: Not Supported
       DDraw Status: Enabled
         D3D Status: Enabled
         AGP Status: Enabled

          Card name: Radeon (TM) RX 480 Graphics
       Manufacturer: Advanced Micro Devices, Inc.
          Chip type: AMD Radeon Graphics Processor (0x67DF)
           DAC type: Internal DAC(400MHz)
         Device Key: Enum\PCI\VEN_1002&DEV_67DF&SUBSYS_E347174B&REV_C7
     Display Memory: 4095 MB
   Dedicated Memory: 3072 MB
      Shared Memory: 1023 MB
       Current Mode: 1920 x 1080 (32 bit) (59Hz)
       Monitor Name: Generic PnP Monitor
      Monitor Model: VA2055 Series
         Monitor Id: VSC3C31
        Native Mode: 1920 x 1080(p) (60.000Hz)
        Output Type: HDMI
        Driver Name: aticfx64.dll,aticfx64.dll,aticfx64.dll,amdxc64.dll,aticfx32,aticfx32,aticfx32,amdxc32,atiumd64.dll,atidxx64.dll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll
Driver File Version: 26.20.13003.1007 (English)
     Driver Version: 26.20.13003.1007
        DDI Version: 11
       Driver Model: WDDM 1.1
  Driver Attributes: Final Retail
   Driver Date/Size: 9/10/2019 17:59:48, 1955144 bytes
        WHQL Logo'd: n/a
    WHQL Date Stamp: n/a
  Device Identifier: {D7B71EE2-249F-11CF-1477-8CF17CC2D735}
          Vendor ID: 0x1002
          Device ID: 0x67DF
          SubSys ID: 0xE347174B
        Revision ID: 0x00C7
 Driver Strong Name: oem62.inf:ATI.Mfg.NTamd64.6.1.1:ati2mtag_Polaris10:26.20.13003.1007:pci\ven_1002&dev_67df&rev_c7
     Rank Of Driver: 00E62000
        Video Accel: 
      Deinterlace Caps: n/a
       D3D9 Overlay: Not Supported
            DXVA-HD: Not Supported
       DDraw Status: Enabled
         D3D Status: Enabled
         AGP Status: Enabled

-------------
Sound Devices
-------------
            Description: Speakers (Realtek High Definition Audio)
 Default Sound Playback: Yes
 Default Voice Playback: Yes
            Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0887&SUBSYS_10438444&REV_1003
        Manufacturer ID: 1
             Product ID: 100
                   Type: WDM
            Driver Name: RTKVHD64.sys
         Driver Version: 6.00.0001.6251 (English)
      Driver Attributes: Final Retail
            WHQL Logo'd: n/a
          Date and Size: 11/23/2010 06:16:56, 2565736 bytes
            Other Files: 
        Driver Provider: Realtek Semiconductor Corp.
         HW Accel Level: Basic
              Cap Flags: 0x0
    Min/Max Sample Rate: 0, 0
Static/Strm HW Mix Bufs: 0, 0
 Static/Strm HW 3D Bufs: 0, 0
              HW Memory: 0
       Voice Management: No
 EAX(tm) 2.0 Listen/Src: No, No
   I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No

            Description: Realtek Digital Output (Realtek High Definition Audio)
 Default Sound Playback: No
 Default Voice Playback: No
            Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0887&SUBSYS_10438444&REV_1003
        Manufacturer ID: 1
             Product ID: 100
                   Type: WDM
            Driver Name: RTKVHD64.sys
         Driver Version: 6.00.0001.6251 (English)
      Driver Attributes: Final Retail
            WHQL Logo'd: n/a
          Date and Size: 11/23/2010 06:16:56, 2565736 bytes
            Other Files: 
        Driver Provider: Realtek Semiconductor Corp.
         HW Accel Level: Basic
              Cap Flags: 0x0
    Min/Max Sample Rate: 0, 0
Static/Strm HW Mix Bufs: 0, 0
 Static/Strm HW 3D Bufs: 0, 0
              HW Memory: 0
       Voice Management: No
 EAX(tm) 2.0 Listen/Src: No, No
   I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No

            Description: Realtek Digital Output(Optical) (Realtek High Definition Audio)
 Default Sound Playback: No
 Default Voice Playback: No
            Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0887&SUBSYS_10438444&REV_1003
        Manufacturer ID: 1
             Product ID: 100
                   Type: WDM
            Driver Name: RTKVHD64.sys
         Driver Version: 6.00.0001.6251 (English)
      Driver Attributes: Final Retail
            WHQL Logo'd: n/a
          Date and Size: 11/23/2010 06:16:56, 2565736 bytes
            Other Files: 
        Driver Provider: Realtek Semiconductor Corp.
         HW Accel Level: Basic
              Cap Flags: 0x0
    Min/Max Sample Rate: 0, 0
Static/Strm HW Mix Bufs: 0, 0
 Static/Strm HW 3D Bufs: 0, 0
              HW Memory: 0
       Voice Management: No
 EAX(tm) 2.0 Listen/Src: No, No
   I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No

            Description: 3 - VA2055 Series (AMD High Definition Audio Device)
 Default Sound Playback: No
 Default Voice Playback: No
            Hardware ID: HDAUDIO\FUNC_01&VEN_1002&DEV_AA01&SUBSYS_00AA0100&REV_1007
        Manufacturer ID: 1
             Product ID: 100
                   Type: WDM
            Driver Name: AtihdW76.sys
         Driver Version: 7.12.0000.7733 (English)
      Driver Attributes: Final Retail
            WHQL Logo'd: n/a
          Date and Size: 7/24/2019 01:53:10, 105376 bytes
            Other Files: 
        Driver Provider: Advanced Micro Devices
         HW Accel Level: Basic
              Cap Flags: 0x0
    Min/Max Sample Rate: 0, 0
Static/Strm HW Mix Bufs: 0, 0
 Static/Strm HW 3D Bufs: 0, 0
              HW Memory: 0
       Voice Management: No
 EAX(tm) 2.0 Listen/Src: No, No
   I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No

---------------------
Sound Capture Devices
---------------------
-------------------
DirectInput Devices
-------------------
      Device Name: Mouse
         Attached: 1
    Controller ID: n/a
Vendor/Product ID: n/a
        FF Driver: n/a

      Device Name: Keyboard
         Attached: 1
    Controller ID: n/a
Vendor/Product ID: n/a
        FF Driver: n/a

      Device Name: G500
         Attached: 1
    Controller ID: 0x0
Vendor/Product ID: 0x046D, 0xC068
        FF Driver: n/a

      Device Name: G500
         Attached: 1
    Controller ID: 0x0
Vendor/Product ID: 0x046D, 0xC068
        FF Driver: n/a

      Device Name: G500
         Attached: 1
    Controller ID: 0x0
Vendor/Product ID: 0x046D, 0xC068
        FF Driver: n/a

      Device Name: Corsair Gaming K55 RGB Keyboard
         Attached: 1
    Controller ID: 0x0
Vendor/Product ID: 0x1B1C, 0x1B3D
        FF Driver: n/a

      Device Name: Corsair Gaming K55 RGB Keyboard
         Attached: 1
    Controller ID: 0x0
Vendor/Product ID: 0x1B1C, 0x1B3D
        FF Driver: n/a

      Device Name: Corsair Gaming K55 RGB Keyboard
         Attached: 1
    Controller ID: 0x0
Vendor/Product ID: 0x1B1C, 0x1B3D
        FF Driver: n/a

      Device Name: Corsair Gaming K55 RGB Keyboard
         Attached: 1
    Controller ID: 0x0
Vendor/Product ID: 0x1B1C, 0x1B3D
        FF Driver: n/a

      Device Name: Corsair composite virtual input device
         Attached: 1
    Controller ID: 0x0
Vendor/Product ID: 0x1B1C, 0x1BF0
        FF Driver: n/a

Poll w/ Interrupt: No

-----------
USB Devices
-----------
+ USB Root Hub
| Vendor/Product ID: 0x1002, 0x4397
| Matching Device ID: usb\root_hub
| Service: usbhub

----------------
Gameport Devices
----------------

------------
PS/2 Devices
------------
+ HID Keyboard Device
| Vendor/Product ID: 0x046D, 0xC068
| Matching Device ID: hid_device_system_keyboard
| Service: kbdhid
| 
+ HID Keyboard Device
| Vendor/Product ID: 0x046D, 0xC232
| Matching Device ID: hid_device_system_keyboard
| Service: kbdhid
| 
+ HID Keyboard Device
| Vendor/Product ID: 0x1B1C, 0x1B3D
| Matching Device ID: hid_device_system_keyboard
| Service: kbdhid
| 
+ HID Keyboard Device
| Matching Device ID: hid_device_system_keyboard
| Service: kbdhid
| 
+ HID Keyboard Device
| Matching Device ID: hid_device_system_keyboard
| Service: kbdhid
| 
+ Terminal Server Keyboard Driver
| Matching Device ID: root\rdp_kbd
| Upper Filters: kbdclass
| Service: TermDD
| 
+ Logitech HID-compliant G500 Gaming Mouse
| Vendor/Product ID: 0x046D, 0xC068
| Matching Device ID: hid\vid_046d&pid_c068&mi_00
| Lower Filters: LGSHidFilt
| Service: mouhid
| 
+ HID-compliant mouse
| Vendor/Product ID: 0x046D, 0xC231
| Matching Device ID: hid_device_system_mouse
| Service: mouhid
| 
+ HID-compliant mouse
| Matching Device ID: hid_device_system_mouse
| Service: mouhid
| 
+ HID-compliant mouse
| Matching Device ID: hid_device_system_mouse
| Service: mouhid
| 
+ Terminal Server Mouse Driver
| Matching Device ID: root\rdp_mou
| Upper Filters: mouclass
| Service: TermDD

------------------------
Disk & DVD/CD-ROM Drives
------------------------
      Drive: C:
 Free Space: 296.9 GB
Total Space: 476.8 GB
File System: NTFS
      Model: WDC WD50 03ABYX-01WERA1 SATA Disk Device

      Drive: E:
 Free Space: 238.8 GB
Total Space: 239.4 GB
File System: NTFS
      Model: Maxtor 7 Y250M0 SATA Disk Device

      Drive: F:
 Free Space: 3132.8 GB
Total Space: 3815.3 GB
File System: NTFS
      Model: TOSHIBA HDWE140 SATA Disk Device

      Drive: D:
      Model: ASUS DRW-24B1ST   c SATA CdRom Device
     Driver: c:\windows\system32\drivers\cdrom.sys, 6.01.7601.17514 (English), , 0 bytes

--------------
System Devices
--------------
     Name: High Definition Audio Controller
Device ID: PCI\VEN_1002&DEV_AAF0&SUBSYS_AAF0174B&REV_00\4&14E8F4CB&0&0110
   Driver: n/a

     Name: PCI standard ISA bridge
Device ID: PCI\VEN_1002&DEV_439D&SUBSYS_439D1002&REV_40\3&267A616A&0&A3
   Driver: n/a

     Name: AMD SATA Controller
Device ID: PCI\VEN_1002&DEV_4391&SUBSYS_84DD1043&REV_40\3&267A616A&0&88
   Driver: n/a

     Name: ASMedia XHCI Controller
Device ID: PCI\VEN_1B21&DEV_1042&SUBSYS_84881043&REV_00\4&1C9B094&0&0038
   Driver: n/a

     Name: Standard OpenHCD USB Host Controller
Device ID: PCI\VEN_1002&DEV_4399&SUBSYS_43991002&REV_00\3&267A616A&0&A5
   Driver: n/a

     Name: AMD SMBus
Device ID: PCI\VEN_1002&DEV_4385&SUBSYS_43851002&REV_42\3&267A616A&0&A0
   Driver: n/a

     Name: Realtek PCIe GBE Family Controller
Device ID: PCI\VEN_10EC&DEV_8168&SUBSYS_84321043&REV_06\4&2799F330&0&0020
   Driver: n/a

     Name: Radeon (TM) RX 480 Graphics
Device ID: PCI\VEN_1002&DEV_67DF&SUBSYS_E347174B&REV_C7\4&14E8F4CB&0&0010
   Driver: n/a

     Name: Standard OpenHCD USB Host Controller
Device ID: PCI\VEN_1002&DEV_4397&SUBSYS_43971002&REV_00\3&267A616A&0&B0
   Driver: n/a

     Name: ATI I/O Communications Processor PCI Bus Controller
Device ID: PCI\VEN_1002&DEV_4384&SUBSYS_00000000&REV_40\3&267A616A&0&A4
   Driver: n/a

     Name: PCI standard host CPU bridge
Device ID: PCI\VEN_1022&DEV_1204&SUBSYS_00000000&REV_00\3&267A616A&0&C4
   Driver: n/a

     Name: Standard OpenHCD USB Host Controller
Device ID: PCI\VEN_1002&DEV_4397&SUBSYS_43971002&REV_00\3&267A616A&0&98
   Driver: n/a

     Name: High Definition Audio Controller
Device ID: PCI\VEN_1002&DEV_4383&SUBSYS_84441043&REV_40\3&267A616A&0&A2
   Driver: n/a

     Name: PCI standard host CPU bridge
Device ID: PCI\VEN_1022&DEV_1203&SUBSYS_00000000&REV_00\3&267A616A&0&C3
   Driver: n/a

     Name: PCI standard PCI-to-PCI bridge
Device ID: PCI\VEN_1002&DEV_5A1B&SUBSYS_5A141002&REV_00\3&267A616A&0&38
   Driver: n/a

     Name: Standard OpenHCD USB Host Controller
Device ID: PCI\VEN_1002&DEV_4397&SUBSYS_43971002&REV_00\3&267A616A&0&90
   Driver: n/a

     Name: PCI standard host CPU bridge
Device ID: PCI\VEN_1022&DEV_1202&SUBSYS_00000000&REV_00\3&267A616A&0&C2
   Driver: n/a

     Name: PCI standard PCI-to-PCI bridge
Device ID: PCI\VEN_1002&DEV_5A18&SUBSYS_5A141002&REV_00\3&267A616A&0&20
   Driver: n/a

     Name: Standard Enhanced PCI to USB Host Controller
Device ID: PCI\VEN_1002&DEV_4396&SUBSYS_43961002&REV_00\3&267A616A&0&B2
   Driver: n/a

     Name: PCI standard host CPU bridge
Device ID: PCI\VEN_1022&DEV_1201&SUBSYS_00000000&REV_00\3&267A616A&0&C1
   Driver: n/a

     Name: PCI standard PCI-to-PCI bridge
Device ID: PCI\VEN_1002&DEV_5A16&SUBSYS_5A141002&REV_00\3&267A616A&0&10
   Driver: n/a

     Name: Standard Enhanced PCI to USB Host Controller
Device ID: PCI\VEN_1002&DEV_4396&SUBSYS_43961002&REV_00\3&267A616A&0&9A
   Driver: n/a

     Name: PCI standard host CPU bridge
Device ID: PCI\VEN_1022&DEV_1200&SUBSYS_00000000&REV_00\3&267A616A&0&C0
   Driver: n/a

     Name: PCI standard host CPU bridge
Device ID: PCI\VEN_1002&DEV_5A14&SUBSYS_5A141002&REV_02\3&267A616A&0&00
   Driver: n/a

     Name: Standard Enhanced PCI to USB Host Controller
Device ID: PCI\VEN_1002&DEV_4396&SUBSYS_43961002&REV_00\3&267A616A&0&92
   Driver: n/a

------------------
DirectShow Filters
------------------

DirectShow Filters:
WMAudio Decoder DMO,0x00800800,1,1,WMADMOD.DLL,6.01.7601.19091
WMAPro over S/PDIF DMO,0x00600800,1,1,WMADMOD.DLL,6.01.7601.19091
WMSpeech Decoder DMO,0x00600800,1,1,WMSPDMOD.DLL,6.01.7601.19091
MP3 Decoder DMO,0x00600800,1,1,mp3dmod.dll,6.01.7601.19091
Mpeg4s Decoder DMO,0x00800001,1,1,mp4sdecd.dll,6.01.7601.19091
WMV Screen decoder DMO,0x00600800,1,1,wmvsdecd.dll,6.01.7601.19091
WMVideo Decoder DMO,0x00800001,1,1,wmvdecod.dll,6.01.7601.19091
Mpeg43 Decoder DMO,0x00800001,1,1,mp43decd.dll,6.01.7601.19091
Mpeg4 Decoder DMO,0x00800001,1,1,mpg4decd.dll,6.01.7601.19091
DivX Decoder Filter,0x00800000,1,1,divxdec.ax,5.00.0004.0822
InterVideo Video Decoder,0x00700000,2,4,IVIVIDEO.ax,7.00.0027.0248
InterVideo Audio Encoder,0x00200000,1,1,iviaenc.ax,3.00.0088.0000
DV Muxer,0x00400000,0,0,qdv.dll,6.06.7601.17514
Color Space Converter,0x00400001,1,1,quartz.dll,6.06.7601.24499
WM ASF Reader,0x00400000,0,0,qasf.dll,12.00.7601.19091
Screen Capture filter,0x00200000,0,1,wmpsrcwp.dll,12.00.7601.17514
AVI Splitter,0x00600000,1,1,quartz.dll,6.06.7601.24499
VGA 16 Color Ditherer,0x00400000,1,1,quartz.dll,6.06.7601.24499
SBE2MediaTypeProfile,0x00200000,0,0,sbe.dll,6.06.7601.17528
Microsoft DTV-DVD Video Decoder,0x005fffff,2,4,msmpeg2vdec.dll,12.00.9200.17037
Intervideo 3gFileSource,0x00200000,0,2,Source3g.ax,9.00.0000.0000
AC3 Parser Filter,0x00600000,1,1,mpg2splt.ax,6.06.7601.17528
AVI Writer,0x00200000,1,0,aviwriter.ax,
StreamBufferSink,0x00200000,0,0,sbe.dll,6.06.7601.17528
Intervideo AMR Decoder,0x00200000,1,1,AmrDec.ax,8.01.0000.0000
MJPEG Decompressor,0x00600000,1,1,quartz.dll,6.06.7601.24499
InterVideo Video Encoder,0x00200000,2,1,IVIVENC.ax,3.01.0006.0000
InterVideo Multiplexer,0x00200000,1,1,ivimux.ax,3.00.0088.0000
InterVideo Demultiplexer,0x00200000,1,1,IVIdemux.ax,3.02.0055.0000
Intervideo KeepRatio ,0x00200000,0,0,KeepRatio.ax,
MPEG-I Stream Splitter,0x00600000,1,2,quartz.dll,6.06.7601.24499
SAMI (CC) Parser,0x00400000,1,1,quartz.dll,6.06.7601.24499
VBI Codec,0x00600000,1,4,VBICodec.ax,6.06.7601.17514
ATI MPEG File Writer,0x00200000,1,0,atimpenc.dll,
ATI MPEG Video Decoder,0x00200000,1,2,atimpenc.dll,
MPEG-2 Splitter,0x005fffff,1,0,mpg2splt.ax,6.06.7601.17528
Closed Captions Analysis Filter,0x00200000,2,5,cca.dll,6.06.7601.17514
SBE2FileScan,0x00200000,0,0,sbe.dll,6.06.7601.17528
Microsoft MPEG-2 Video Encoder,0x00200000,1,1,msmpeg2enc.dll,6.01.7601.19091
InterVideo Disc Write2 Filter,0x00200000,1,0,DiscRite.ax,1.00.0000.0001
Intervideo QT Writer,0x00200000,0,0,iviQTWriter.ax,
Internal Script Command Renderer,0x00800001,1,0,quartz.dll,6.06.7601.24499
MPEG Audio Decoder,0x03680001,1,1,quartz.dll,6.06.7601.24499
InterVideo WaveDump,0x00200000,1,0,iviWaveDump.ax,9.00.0000.0000
Intervideo Audio Speech Decoder,0x00200000,1,1,AudioSpeechDec.ax,
DV Splitter,0x00600000,1,2,qdv.dll,6.06.7601.17514
Video Mixing Renderer 9,0x00200000,1,0,quartz.dll,6.06.7601.24499
Ulead MP3 Encoder,0x00100000,2,1,uleamp3.ax,2.00.0000.0011
Intervideo Disc Read2 Filter,0x00400000,0,1,DiscRead.ax,
Microsoft MPEG-2 Encoder,0x00200000,2,1,msmpeg2enc.dll,6.01.7601.19091
InterVideo MPEG4 Video Decoder,0x00600000,1,1,MP4VDEC.ax,0.08.0008.0000
ATI MPEG Audio Encoder,0x00200000,1,1,atimpenc.dll,
AMD MJPEG Decoder,0x00800001,1,1,atimpenc.dll,
ACM Wrapper,0x00600000,1,1,quartz.dll,6.06.7601.24499
Video Renderer,0x00800001,1,0,quartz.dll,6.06.7601.24499
MPEG-2 Video Stream Analyzer,0x00200000,0,0,sbe.dll,6.06.7601.17528
Line 21 Decoder,0x00600000,1,1,qdvd.dll,6.06.7601.24499
Video Port Manager,0x00600000,2,1,quartz.dll,6.06.7601.24499
Video Renderer,0x00400000,1,0,quartz.dll,6.06.7601.24499
ATI MPEG Video Encoder,0x00200000,1,1,atimpenc.dll,
DivX Decoder Filter,0x00800000,1,1,divxdec.ax,5.00.0004.0822
ATI MPEG Multiplexer,0x00200000,2,1,atimpenc.dll,
VPS Decoder,0x00200000,0,0,WSTPager.ax,6.06.7601.17514
WM ASF Writer,0x00400000,0,0,qasf.dll,12.00.7601.19091
Intervideo AAC Encoder,0x00200000,0,0,AACEnc.ax,1.00.0000.0001
InterVideo Audio Decoder,0x00400000,1,1,iviaudio.ax,9.00.0014.0095
InterVideo Null-Video Source,0x00200000,0,1,NullVideo.ax,
VBI Surface Allocator,0x00600000,1,1,vbisurf.ax,6.01.7601.17514
Intervideo ScaleX,0x00200000,0,0,ScaleX.ax,
File writer,0x00200000,1,0,qcap.dll,6.06.7601.17514
iTV Data Sink,0x00600000,1,0,itvdata.dll,6.06.7601.17514
iTV Data Capture filter,0x00600000,1,1,itvdata.dll,6.06.7601.17514
ATI Video Scaler Filter,0x00200000,1,1,atimpenc.dll,
InterVideo Divx Subtitle Dump,0x00200000,1,0,iviDivxSubtitleDump.ax,
DivX Subtitle Source,0x00200000,0,1,DMFCreate.ax,0.00.0000.0030
Intervideo PSPMP4Mux,0x00200000,2,1,MP4Mux.dll,
DVD Navigator,0x00200000,0,3,qdvd.dll,6.06.7601.24499
Overlay Mixer2,0x00200000,1,1,qdvd.dll,6.06.7601.24499
Ulead MPEG-4 Video Encoder,0x00200000,1,1,ulvemp4.ax,1.00.0000.0009
InterVideo MPEG4 Video Encoder,0x00200000,1,1,MP4VENC.ax,0.08.0008.0000
AVI Draw,0x00600064,9,1,quartz.dll,6.06.7601.24499
InterVideo Navigator,0x00190000,0,3,IVInav.ax,7.02.0014.0000
RDP DShow Redirection Filter,0xffffffff,1,0,DShowRdpFilter.dll,
Microsoft MPEG-2 Audio Encoder,0x00200000,1,1,msmpeg2enc.dll,6.01.7601.19091
WST Pager,0x00200000,1,1,WSTPager.ax,6.06.7601.17514
MPEG-2 Demultiplexer,0x00600000,1,1,mpg2splt.ax,6.06.7601.17528
AsyncEx,0x00200000,0,1,CopyTransManager.ax,2.00.0000.0000
DV Video Decoder,0x00800000,1,1,qdv.dll,6.06.7601.17514
InterVideo ColorSpace Converter,0x00200000,1,1,IviColorSpace.ax,
Intervideo QT source,0x00200000,0,1,iviQTsource.ax,1.00.0000.0001
InterVideo DVD subtitle to divx sub,0x00600000,1,1,iviDVDSPICDEC.ax,
InterVideo H264 Video Encoder,0x00200000,1,1,IVIH264VENC.ax,
DivX Subtitle Encoder,0x00600000,1,1,DMFCreate.ax,0.00.0000.0030
SampleGrabber,0x00200000,1,1,qedit.dll,6.06.7601.19091
Null Renderer,0x00200000,1,0,qedit.dll,6.06.7601.19091
Intervideo Audio Speech Encoder,0x00200000,1,1,AudioSpeechEnc.ax,
MPEG-2 Sections and Tables,0x005fffff,1,0,Mpeg2Data.ax,6.06.7601.17514
Microsoft AC3 Encoder,0x00200000,1,1,msac3enc.dll,6.01.7601.17514
DivX Mux,0x00200000,1,0,DMFCreate.ax,0.00.0000.0030
StreamBufferSource,0x00200000,0,0,sbe.dll,6.06.7601.17528
InterVideo AAC (XForm) Decoder,0x00700000,1,1,iviAACDec.ax,1.00.0000.0000
Smart Tee,0x00200000,1,2,qcap.dll,6.06.7601.17514
Overlay Mixer,0x00200000,0,0,qdvd.dll,6.06.7601.24499
AVI Decompressor,0x00600000,1,1,quartz.dll,6.06.7601.24499
InterVideo File Writer,0x00200000,1,0,IVIwrite.ax,3.01.0006.0000
AVI/WAV File Source,0x00400000,0,2,quartz.dll,6.06.7601.24499
Wave Parser,0x00400000,1,1,quartz.dll,6.06.7601.24499
MIDI Parser,0x00400000,1,1,quartz.dll,6.06.7601.24499
Multi-file Parser,0x00400000,1,1,quartz.dll,6.06.7601.24499
File stream renderer,0x00400000,1,1,quartz.dll,6.06.7601.24499
InterVideo Null-Audio Source,0x00200000,0,1,NullAudio.ax,
Intervideo 3gFileWrite,0x00200000,2,0,Write3g.ax,9.00.0000.0000
ATI Video Rotation Filter,0x00200000,1,1,atimpenc.dll,
Microsoft DTV-DVD Audio Decoder,0x005fffff,1,1,msmpeg2adec.dll,6.01.7601.23285
StreamBufferSink2,0x00200000,0,0,sbe.dll,6.06.7601.17528
AVI Mux,0x00200000,1,0,qcap.dll,6.06.7601.17514
Line 21 Decoder 2,0x00600002,1,1,quartz.dll,6.06.7601.24499
File Source (Async.),0x00400000,0,1,quartz.dll,6.06.7601.24499
File Source (URL),0x00400000,0,1,quartz.dll,6.06.7601.24499
Infinite Pin Tee Filter,0x00200000,1,1,qcap.dll,6.06.7601.17514
Enhanced Video Renderer,0x00200000,1,0,evr.dll,6.01.7601.24499
BDA MPEG2 Transport Information Filter,0x00200000,2,0,psisrndr.ax,6.06.7601.17669
MPEG Video Decoder,0x40000001,1,1,quartz.dll,6.06.7601.24499
Intervideo AMR Encoder,0x00200000,1,1,AmrEnc.ax,8.01.0000.0000

WDM Streaming Tee/Splitter Devices:
Tee/Sink-to-Sink Converter,0x00200000,1,1,ksproxy.ax,6.01.7601.19091

Video Compressors:
WMVideo8 Encoder DMO,0x00600800,1,1,wmvxencd.dll,6.01.7601.19091
WMVideo9 Encoder DMO,0x00600800,1,1,wmvencod.dll,6.01.7601.19091
MSScreen 9 encoder DMO,0x00600800,1,1,wmvsencd.dll,6.01.7601.19091
DV Video Encoder,0x00200000,0,0,qdv.dll,6.06.7601.17514
InterVideo MPEG4 Video Encoder,0x00200000,1,1,MP4VENC.ax,0.08.0008.0000
InterVideo Video Encoder,0x00200000,2,1,IVIVENC.ax,3.01.0006.0000
MJPEG Compressor,0x00200000,0,0,quartz.dll,6.06.7601.24499
Cinepak Codec by Radius,0x00200000,1,1,qcap.dll,6.06.7601.17514
Intel IYUV codec,0x00200000,1,1,qcap.dll,6.06.7601.17514
Intel IYUV codec,0x00200000,1,1,qcap.dll,6.06.7601.17514
Microsoft RLE,0x00200000,1,1,qcap.dll,6.06.7601.17514
Microsoft Video 1,0x00200000,1,1,qcap.dll,6.06.7601.17514
RivaTuner Video Codec,0x00200000,1,1,qcap.dll,6.06.7601.17514

Audio Compressors:
WM Speech Encoder DMO,0x00600800,1,1,WMSPDMOE.DLL,6.01.7601.19091
WMAudio Encoder DMO,0x00600800,1,1,WMADMOE.DLL,6.01.7601.19091
ATI MPEG Audio Encoder,0x00200000,1,1,atimpenc.dll,
InterVideo Audio Encoder,0x00200000,1,1,iviaenc.ax,3.00.0088.0000
Intervideo Audio Speech Decoder,0x00600000,1,1,AudioSpeechDec.ax,
Intervideo AAC Encoder,0x00600000,0,0,AACEnc.ax,1.00.0000.0001
Intervideo AMR Encoder,0x00600000,1,1,AmrEnc.ax,8.01.0000.0000
IMA ADPCM,0x00200000,1,1,quartz.dll,6.06.7601.24499
PCM,0x00200000,1,1,quartz.dll,6.06.7601.24499
Microsoft ADPCM,0x00200000,1,1,quartz.dll,6.06.7601.24499
GSM 6.10,0x00200000,1,1,quartz.dll,6.06.7601.24499
CCITT A-Law,0x00200000,1,1,quartz.dll,6.06.7601.24499
CCITT u-Law,0x00200000,1,1,quartz.dll,6.06.7601.24499
MPEG Layer-3,0x00200000,1,1,quartz.dll,6.06.7601.24499

PBDA CP Filters:
PBDA DTFilter,0x00600000,1,1,CPFilters.dll,6.06.7601.19135
PBDA ETFilter,0x00200000,0,0,CPFilters.dll,6.06.7601.19135
PBDA PTFilter,0x00200000,0,0,CPFilters.dll,6.06.7601.19135

Midi Renderers:
Default MidiOut Device,0x00800000,1,0,quartz.dll,6.06.7601.24499
Microsoft GS Wavetable Synth,0x00200000,1,0,quartz.dll,6.06.7601.24499

WDM Streaming Capture Devices:
,0x00000000,0,0,,
Realtek HD Audio Line input,0x00200000,1,1,ksproxy.ax,6.01.7601.19091
Realtek HD Audio Mic input,0x00200000,1,1,ksproxy.ax,6.01.7601.19091
Realtek HD Audio Stereo input,0x00200000,1,1,ksproxy.ax,6.01.7601.19091

WDM Streaming Rendering Devices:
AMD HD Audio HDMI out #2,0x00200000,1,1,ksproxy.ax,6.01.7601.19091
Realtek HD Audio output,0x00200000,1,1,ksproxy.ax,6.01.7601.19091
Realtek HDA SPDIF Optical Out,0x00200000,1,1,ksproxy.ax,6.01.7601.19091
Realtek HDA SPDIF Out,0x00200000,1,1,ksproxy.ax,6.01.7601.19091

BDA Network Providers:
Microsoft ATSC Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514
Microsoft DVBC Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514
Microsoft DVBS Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514
Microsoft DVBT Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514
Microsoft Network Provider,0x00200000,0,1,MSNP.ax,6.06.7601.17514

Multi-Instance Capable VBI Codecs:
VBI Codec,0x00600000,1,4,VBICodec.ax,6.06.7601.17514

BDA Transport Information Renderers:
BDA MPEG2 Transport Information Filter,0x00600000,2,0,psisrndr.ax,6.06.7601.17669
MPEG-2 Sections and Tables,0x00600000,1,0,Mpeg2Data.ax,6.06.7601.17514

BDA CP/CA Filters:
Decrypt/Tag,0x00600000,1,1,EncDec.dll,6.06.7601.19135
Encrypt/Tag,0x00200000,0,0,EncDec.dll,6.06.7601.19135
PTFilter,0x00200000,0,0,EncDec.dll,6.06.7601.19135
XDS Codec,0x00200000,0,0,EncDec.dll,6.06.7601.19135

WDM Streaming Communication Transforms:
Tee/Sink-to-Sink Converter,0x00200000,1,1,ksproxy.ax,6.01.7601.19091

Audio Renderers:
Speakers (Realtek High Definiti,0x00200000,1,0,quartz.dll,6.06.7601.24499
3 - VA2055 Series (AMD High Def,0x00200000,1,0,quartz.dll,6.06.7601.24499
Default DirectSound Device,0x00800000,1,0,quartz.dll,6.06.7601.24499
Default WaveOut Device,0x00200000,1,0,quartz.dll,6.06.7601.24499
DirectSound: 3 - VA2055 Series (AMD High Definition Audio Device),0x00200000,1,0,quartz.dll,6.06.7601.24499
DirectSound: Realtek Digital Output (Realtek High Definition Audio),0x00200000,1,0,quartz.dll,6.06.7601.24499
DirectSound: Realtek Digital Output(Optical) (Realtek High Definition Audio),0x00200000,1,0,quartz.dll,6.06.7601.24499
DirectSound: Speakers (Realtek High Definition Audio),0x00200000,1,0,quartz.dll,6.06.7601.24499
Realtek Digital Output (Realtek,0x00200000,1,0,quartz.dll,6.06.7601.24499
Realtek Digital Output(Optical),0x00200000,1,0,quartz.dll,6.06.7601.24499

---------------
EVR Power Information
---------------
Current Setting: {5C67A112-A4C9-483F-B4A7-1D473BECAFDC} (Quality) 
  Quality Flags: 2576
    Enabled:
    Force throttling
    Allow half deinterlace
    Allow scaling
    Decode Power Usage: 100
  Balanced Flags: 1424
    Enabled:
    Force throttling
    Allow batching
    Force half deinterlace
    Force scaling
    Decode Power Usage: 50
  PowerFlags: 1424
    Enabled:
    Force throttling
    Allow batching
    Force half deinterlace
    Force scaling
    Decode Power Usage: 0

#5

The error section from the end of this report seems to be missing. Make sure you try to launch Overwatch before running the dxdiag and also include that section at the end. Honestly, your next post can just be the errors at the end, since we have the rest of the info here.


#6

Hey, Nerdygamer1!

We have recently been tracking a trend. If you wouldn’t mind testing out something. Temporarily uninstall Avast and let us know if the crashes stop: https://www.avast.com/en-us/uninstall-utility


#7

Disabling Avast’s core shields allowed me to launch the game and play; thanks so much for the help!

Also, not that it matters anymore at this point, but before I tried disabling Avast, I launched Overwatch, it crashed, and then I gathered a dxdiag log, but it spat out what appeared to be the same result as I posted here. I’m not sure what I did wrong.


#8

Thanks for the information about disabling the core shields. We would much rather have players do this than completely uninstalling the software. We are looking into the cause of this.

I will update this post once we understand more: