Missing top 500 tittle role challenger, hit top 400 in season 3.
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Unfortunately, this is not a bug as competitive titles are designed to be seasonal and expire the season after they are awarded, or the second season after the one where it was earned. To take this season for example, players are still competing to earn Top 500 rewards for Season 7, Season 6 rewards are currently in use, and Season 5 rewards are now expired. I hope this helps.
If you have other issues regarding competitive, please do check out the competitive bugs megathread here: