Missing skins, poses, etc

I haven’t played in about 3 or 4 months and I just got a new computer. I main Zarya and Zen so it really pisses me off that it happened to them. My zen is missing all but 1 of the classic (non event) taunts, the harmony and peace poses, the focused highlight pose, and for some reason I have Ifrit instead of djinnyatta. My zarya is missing either the arctic or siberian skin I can’t remember which one I had, and maybe 1 or 2 emotes I honestly can’t remember. This has happened to several heroes while others haven’t been touched as far as I can tell. Please help.

Hi there, I’m sorry to say but we have no help currently.

Please this for a full and detailed rundown of things:
https://us.forums.blizzard.com/en/overwatch/t/skins-missing-or-becoming-locked/1566