You are not alone in experiencing this bug. I have created a more centralized place to keep our evidence of our missing Top 500 placement and rewards for Season 36. Under my megathread is a new category titled: Season 36 Top 500 Evidence. Comprehensive Thread Of All Top 500/Competitive Bugs. Please post any evidence you have to a filesharing website such as Imgur, Youtube, Reddit, etc. and then reply with a shortened URL and your BattleTag to those posts so I can add them to the megathread as well.