Missing item from the collection after update 22.05

[Ahriman-2878]

Sadly there is no help for us.

Please see this for full and detailed information of the current situation:
https://us.forums.blizzard.com/en/overwatch/t/skins-missing-or-becoming-locked/1566

@Ahriman-2878

2. The bug / issue
   TL:DR = Something causing all cosmetics and maybe gold, to vanish or become locked despite being owned all ready. Amount of affected items vary and the issue effects all platforms. There is no support or help from Blizzard or OW. Sending support tickets does not help, you get turned away or ignored. At this time we only have each other. Issue has existed for close to, if not 2 years!