Hello! I went into the game and found that in the collection in victorious poses Merci pose “umbrella” burns as unavailable. Suggests to buy it again. This pose was already purchased in the Inventory “Lunar”. What I need to do is to get him back in accessible poses again and do not buy this pose again.
In technical support ru advised to write to you.
Сan you help me?
Sadly there is no help for us.
Please see this for full and detailed information of the current situation:
https://us.forums.blizzard.com/en/overwatch/t/skins-missing-or-becoming-locked/1566