Missing every skin I earnt

[Simonxoxo-1913]

Hi,
I’ve just recently logged into Overwatch after not playing for roughly 6 months. When I went into my Hero Gallery I noticed that every single skin (minus 2-3) and highlight intros I had are now locked and not usable including limited edition ones I was very proud to have. It’s extremely upsetting as I worked hard to acquire them. If someone could contact me regarding this it would be much appreciated.
Thank you.

[Ahriman-2878]

Thank you for commenting on my documented topic.

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@Ahriman-2878

2. The bug / issue
   TL:DR = Something causing all cosmetics and maybe gold, to vanish or become locked despite being owned all ready. Amount of affected items vary and the issue effects all platforms. There is no support or help from Blizzard or OW. Sending support tickets does not help, you get turned away or ignored. At this time we only have each other. Issue has existed for close to, if not 2 years!

https://us.forums.blizzard.com/en/overwatch/t/skins-missing-or-becoming-locked/1566

I am sorry to hear about your case which honestly sounds like one of the more severe ones I know of.
Please keep in touch if you can.

[Bluefin-21564]

Blizzard, what are you going to do about this?