That or you expect something from Mercy that she isn’t really supposed to offer.
Mercy is modeled around her how she reacts to and with her team. Her kit is intended to be entirely support driven, so her attention is always going to be on her own team rather than the other team.
Her current kit consists of:
-Left click healbot
-Right click boostbot
-The ability to fly (to an ally)
-A single use resurrect (obviously used on an ally)
-A (lacking/annoying/whatever) Ultimate that enhances mobility, and the two first points.
-A last resort pistol with mediocre damage.
Again, her kit is modeled around how she reacts to and with her team. And that’s what I love about her; I’m constantly being a hero. I’m keeping my team alive. I’m setting up amazing plays, and increasing their power of them every moment I can. I’m saving lives, or bringing them back if it’s too late. I rush by my ally’s side to assist them. She’s a very busy stay at home mom, with 5 kids. I get to babysit those 5 kids. She’s fun to play for those of us who enjoy doing that. And she’s the only support built around that idea.
-Zen is equally a dps, and has Discord Orb to take out the enemy faster
-Moira a clean 50% of both dps and support, she’s on or the other at any given moment, and both when she ults
-Lucio has his boop and speedboost
-Ana’s base kit is also 50% each, except instead of deciding which she needs to be in the moment, her bullet decides for her, and she decides where the bullet goes. Her nade acts on both teams. She has a sleep dart, and her Ult boosts one ally.
-Brigitte fills any role. She has a shield, she can use that shield to stun, flail goes through barriers, and she can even use it to put distance between herself and the enemy.
And on top of all this, they all have a readily available primary fire. Mercy starts with her staff, and has to switch to her pistol to get any use out of it, and even then is robbed of any direct support (to her currently alive team, so barring rez of course). Mercy is the only support, hell only hero that works like this, and that’s what I love. I don’t want a new pacify ability where I can target an enemy and reduce their damage, I just don’t. It takes away from what she represents. So many people say she’s not fun to play, and I have to say that you are wrong, because objectively, she is for someone. She’s fun for those of us who actually like to be the man/woman behind the curtain, pulling strings and pressing buttons that the audience never sees. Some of us like to be the legs of the table.
If you’re complaining she’s not fun, don’t play her, because she is fun. She shouldn’t be changed to what somebody else wants, that’s what new heroes should be for. Keep the idea of Mercy alive, and introduce new ideas through the heroes of the future, don’t replace those of the past.
Edit: I do believe she could use some tuning, I’m not saying she’s perfect the way she is, I’m also not shouting that Rez is overpowered and should be deleted reeeee, and I’m definitely not asking for mass rez to come back because it was just a stupid idea in the first place. But I do think Mercy should be changed, just under a safe environment. She has a core that no other hero has, and I don’t want that to change.