[MEGATHREAD] Fix the greyed-out preset bug!

What is this bug?

After certain patches some of your presets get greyed-out and locked forever!
You can delete them and edit their name but you can’t select them!

Examples:

“Overwatch Universe” can’t be selected

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“All Heroes are Different + Hanzo”, “The Widow’s Kiss”, “Hide and seek Rein and Zen”, “Mobawatch”, “Hide and seek | 30 sec to hide” can’t be selected

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“Smash Ultimate” can’t be selected


Can I avoid it?

As far as I know, you can’t. This bug occurs with some patches.
However, unselecting temporary maps (event maps) might help!
Apart from that, if your preset has an hero that is later reworked, such preset will most likely be locked as well!


What can I do about it?

I suggest you to record or take screenshots of your preset settings. If this bug occurs, you will have a backup save. However, you will still have to re-create the preset and that can be boring.


Disclaimer


Many players spend a decent amount of time creating their own gamemodes. I have read through over 60 threads reporting this bug and none of them got a response from the devs and went ignored into dust.

I can see that these players put a lot of effort into their presets and it’s painful to know that all their hard work is vanished with no acknowledge from the Devs themselves.
It’s not fair to lock their presets because of a bug that is never fixed!

Please, stop this


Threads I found with this bug:

There are more than 65 threads

https://us.forums.blizzard.com/en/overwatch/t/custom-game-presets/242725?u=haychii-2819

https://us.forums.blizzard.com/en/overwatch/t/stop-breaking-my-presets/239597?u=haychii-2819

https://us.forums.blizzard.com/en/overwatch/t/some-presets-are-disabled/250285?u=haychii-2819

https://us.forums.blizzard.com/en/overwatch/t/custom-game-presets-grayed-out/218273?u=haychii-2819

https://us.forums.blizzard.com/en/overwatch/t/when-will-the-locked-out-presets-be-fixed/199147?u=haychii-2819

https://us.forums.blizzard.com/en/overwatch/t/cant-select-preset-ps4/112248?u=haychii-2819

https://us.forums.blizzard.com/en/overwatch/t/overwatch-disabling-custom-gamemodes/240677?u=haychii-2819

https://us.forums.blizzard.com/en/overwatch/t/new-custom-games-settings-are-simply-dumb/202723?u=haychii-2819

https://us.forums.blizzard.com/en/overwatch/t/custom-games-no-longer-working/279474?u=haychii-2819

https://us.forums.blizzard.com/en/overwatch/t/custom-games-greyed-because-of-event-maps/279612?u=haychii-2819

https://us.forums.blizzard.com/en/overwatch/t/custom-games-unusable-since-recent-patch/227183?u=haychii-2819

https://us.forums.blizzard.com/en/overwatch/t/sym-rework-patch-has-caused-custom-games-to-become-unusable/163344?u=haychii-2819

https://us.forums.blizzard.com/en/overwatch/t/what-does-this-mean/157754?u=haychii-2819

https://us.forums.blizzard.com/en/overwatch/t/cant-select-some-custom-games/108963?u=haychii-2819

https://us.forums.blizzard.com/en/overwatch/t/custom-lobby-settings-grayed-out/139849?u=haychii-2819

https://us.forums.blizzard.com/en/overwatch/t/custom-games-broken-again/61337?u=haychii-2819

https://us.forums.blizzard.com/en/overwatch/t/random-bug-glitch-roundup-for-brigitte-patch/39549?u=haychii-2819

https://us.forums.blizzard.com/en/overwatch/t/please-help-i-cant-access-my-custom-presets/285734?u=haychii-2819

https://us.forums.blizzard.com/en/overwatch/t/cant-access-my-custom-presets/285737?u=haychii-2819

https://us.forums.blizzard.com/en/overwatch/t/all-my-custom-games-are-grayed-out-unusable/174097?u=haychii-2819

14 Likes

If you happen to face this bug don’t forget to report it and I will make sure to add here so the Devs can see this is a popular bug and it matters!

1 Like

I think its less of a bug and more of a resukt of blizzards sphaggeti code

Simply, if theres an invalid option, have the game automatically set it to default and fixed

5 Likes

It can’t be only that because I had presets with super simple changes (no new heroes, no event maps, etc) and they got greyed-out for no reason.

Could be due to the reworks

2 Likes

One of my presets, “Widow’s Kiss”, only had Mercy (after rework) and Widowmaker as playable characters.

Didnt widow get nerfed lately and mercy buffed?

Maybe it borks with any hero changes in general

Weirdly tho, i still have my pre reworks pre brig preset still working

1 Like

Yeah this bug is quite weird. I wish I knew what causes it. All I know is that it is with certain patches.

I think I read like 67 threads with this bug. I also asked for support in CS but they always told me to report it here on #bug-report .

This time I want this fixed once and for all!

2 Likes

It’s good to see that someone opened a megathread for this issue.
I have found a potential cause of the bug when it happens after every event.

2 Likes

I have also noticed that if a hero has any of the abilities reworked (not stat changes, a total rework that results a different ability from the old), and your preset has it, the preset will become greyed out. This is currently unavoidable too.

2 Likes

I realize that as well. I will write in the thread as a way to avoid

1 Like

Btw it’s my first every megathread, how does it look? :slight_smile:

1 Like

It’s great, I’m glad that other people are talking about this issue. Just confirming, there’s no way to recover my custom presets once they’re greyed out? I can’t even preview settings so I can’t replicate any of them.

1 Like

You cannot retrieve the preset, not a single bit.

For the best case scenario, the system should have either set the settings to default on the conflicts or give us the ability to fix the conflicts.

2 Likes

This is really disappointing, but thanks for the reply…

I’ll be taking screenshots of my presets from now on.

1 Like

Yap that really sucks :confused:

I lost some good presets with this bug

1 Like

When was the last time this bug happened to you?

To me? I think it happened right after the newest patch. I logged in yesterday and my presets weren’t working. :confused:

Yep same thing happened to me with Bastet.

Is there any news on this issue?

2 Likes