I had the same issue that many here also have where during matchmaking the game never accomplishes to enter the game, but connects to the text chat and eventually cancels the match resulting in loss.
For me the issue got fixed when I switched from launching Overwatch through Steam to battlenet. If you anyone has the same issue you might give it a try.
I am connecting always from battle.net and have same issue
I guess this is what you get when you make a solid game F2P. I really detest choices like this but I guess I am old fashioned.
Is there any way to recover Elo from that? It send me back to Diamond because of that.
You are not alone in experiencing this bug. I have linked the competitive bugs megathread at the bottom of this post, which archives and documents almost every competitive bug. I have compiled a list of similar posts regarding similar bugs under: False Suspension And Ban. Please help in spreading the word about this megathread and other related threads regarding these issues.