Massive ping, constant disconnects

Hi, Ive been having issues with ping and disconnects constantly for the past few days. I don’t think the issue is on my end. Any ideas? I’m on Spectrum Internet.

TRACEROUTE:
traceroute to 47.33.60.206 (47.33.60.206), 15 hops max, 60 byte packets
 1  Blizzard Blizzard  1.949 ms  1.919 ms  1.913 ms
 2  24.105.18.130 (24.105.18.130)  1.910 ms  1.907 ms  1.904 ms
 3  137.221.105.10 (137.221.105.10)  1.901 ms  1.898 ms  1.897 ms
 4  137.221.66.16 (137.221.66.16)  11.844 ms  11.867 ms  11.869 ms
 5  137.221.83.80 (137.221.83.80)  1167.391 ms  1167.421 ms  1167.427 ms
 6  * * *
 7  137.221.68.32 (137.221.68.32)  6.768 ms  6.230 ms  6.219 ms
 8  096-034-156-054.biz.spectrum.com (96.34.156.54)  6.094 ms  7.539 ms  7.526 ms
 9  bbr01ftwotx-tge-0-3-0-6.ftwo.tx.charter.com (96.34.3.98)  13.905 ms  10.797 ms  10.763 ms
10  bbr12renonv-bue-3.reno.nv.charter.com (96.34.2.95)  34.486 ms  34.479 ms  34.478 ms
11  crr14renonv-bue-5.reno.nv.charter.com (96.34.121.53)  33.353 ms  33.369 ms  32.980 ms
12  crr12renonv-bue-3.reno.nv.charter.com (96.34.121.224)  33.264 ms  33.068 ms  33.067 ms
13  dtr18renonv-bue-2.reno.nv.charter.com (96.34.121.212)  33.357 ms  33.508 ms  33.504 ms
14  * * *
15  047-033-060-206.res.spectrum.com (47.33.60.206)  41.298 ms  45.755 ms  41.522 ms


27/08/2020 22:06:08 UTC
--------------------

TRACEROUTE:
traceroute to 47.33.60.206 (47.33.60.206), 15 hops max, 60 byte packets
 1  Blizzard Blizzard  0.200 ms  0.221 ms  0.224 ms
 2  37.244.23.131 (37.244.23.131)  0.443 ms  0.459 ms  0.594 ms
 3  24.105.62.148 (24.105.62.148)  0.705 ms  0.719 ms  0.740 ms
 4  137.221.66.12 (137.221.66.12)  1.731 ms  1.747 ms  1.749 ms
 5  * * *
 6  137.221.69.32 (137.221.69.32)  2.349 ms  2.533 ms  2.498 ms
 7  096-034-152-042.biz.spectrum.com (96.34.152.42)  1.858 ms  2.037 ms  2.093 ms
 8  bbr02chcgil-bue-804.chcg.il.charter.com (96.34.3.122)  5.310 ms  4.833 ms  4.882 ms
 9  bbr01olvemo-bue-2.olve.mo.charter.com (96.34.0.13)  12.398 ms  8.548 ms  8.641 ms
10  bbr01dnvrco-bue-1.dnvr.co.charter.com (96.34.0.144)  50.631 ms  50.626 ms  50.623 ms
11  bbr02dnvrco-bue-800.dnvr.co.charter.com (96.34.0.205)  52.698 ms  52.697 ms  52.810 ms
12  bbr12renonv-bue-6.reno.nv.charter.com (96.34.0.11)  67.471 ms  66.641 ms  66.662 ms
13  crr14renonv-bue-5.reno.nv.charter.com (96.34.121.53)  57.465 ms  57.771 ms  57.749 ms
14  cts01hwthnv-tge-3-0-0.hwth.nv.charter.com (96.34.116.113)  60.098 ms  60.420 ms  60.424 ms
15  dtr17renonv-bue-2.reno.nv.charter.com (96.34.121.204)  60.909 ms  60.975 ms  61.058 ms


27/08/2020 22:06:08 UTC
--------------------

PING:
PING 47.33.60.206 (47.33.60.206) 56(84) bytes of data.
64 bytes from 47.33.60.206: icmp_seq=1 ttl=50 time=48.1 ms
64 bytes from 47.33.60.206: icmp_seq=2 ttl=50 time=41.3 ms
64 bytes from 47.33.60.206: icmp_seq=3 ttl=50 time=42.2 ms
64 bytes from 47.33.60.206: icmp_seq=4 ttl=50 time=43.8 ms

--- 47.33.60.206 ping statistics ---
4 packets transmitted, 4 received, 0% packet loss, time 2999ms
rtt min/avg/max/mdev = 41.366/43.901/48.184/2.633 ms


27/08/2020 22:06:08 UTC
--------------------

PING:
PING 47.33.60.206 (47.33.60.206) 56(84) bytes of data.
64 bytes from 47.33.60.206: icmp_seq=1 ttl=50 time=69.9 ms
64 bytes from 47.33.60.206: icmp_seq=2 ttl=50 time=67.9 ms
64 bytes from 47.33.60.206: icmp_seq=3 ttl=50 time=67.9 ms
64 bytes from 47.33.60.206: icmp_seq=4 ttl=50 time=77.4 ms

--- 47.33.60.206 ping statistics ---
4 packets transmitted, 4 received, 0% packet loss, time 2998ms
rtt min/avg/max/mdev = 67.924/70.828/77.489/3.929 ms


27/08/2020 22:06:08 UTC
--------------------

MTR:
Start: Thu Aug 27 22:06:08 2020 Blizzard  1.|-- Blizzard                                0.0%    10    0.3   0.4   0.3   0.8   0.0
  2.|-- 24.105.18.130                                0.0%    10    1.1   1.9   0.6  11.8   3.4
  3.|-- 137.221.105.10                               0.0%    10    1.1   1.0   0.8   1.5   0.0
  4.|-- 137.221.66.16                                0.0%    10    0.4   6.9   0.4  63.9  20.0
  5.|-- 137.221.83.80                                0.0%    10  204.1 558.9   8.1 1009. 390.1
  6.|-- ???                                         100.0    10    0.0   0.0   0.0   0.0   0.0
  7.|-- 137.221.68.32                                0.0%    10    5.9   6.1   5.8   6.7   0.0
  8.|-- 096-034-156-054.biz.spectrum.com             0.0%    10    6.0   7.3   5.9  18.4   3.9
  9.|-- bbr01ftwotx-tge-0-3-0-6.ftwo.tx.charter.com  0.0%    10   14.5  11.6   8.6  15.6   2.5
 10.|-- bbr12renonv-bue-3.reno.nv.charter.com        0.0%    10   35.4  36.9  33.9  39.8   1.7
 11.|-- crr14renonv-bue-5.reno.nv.charter.com        0.0%    10   33.3  33.1  33.0  33.3   0.0
 12.|-- crr12renonv-bue-3.reno.nv.charter.com        0.0%    10   33.1  33.1  33.0  33.2   0.0
 13.|-- dtr18renonv-bue-2.reno.nv.charter.com        0.0%    10   33.5  33.5  33.4  33.6   0.0
 14.|-- ???                                         100.0    10    0.0   0.0   0.0   0.0   0.0
 15.|-- 047-033-060-206.res.spectrum.com             0.0%    10   41.7  63.2  40.6 115.0  30.7


27/08/2020 22:06:08 UTC
--------------------

MTR:
Start: Thu Aug 27 22:06:08 2020 Blizzard  1.|-- Blizzard                              0.0%    10    0.3   0.3   0.2   0.4   0.0
  2.|-- 37.244.23.131                              0.0%    10    0.6   0.6   0.5   0.8   0.0
  3.|-- 24.105.62.148                              0.0%    10    0.8   0.9   0.7   1.1   0.0
  4.|-- 137.221.66.12                              0.0%    10    1.8   5.6   1.8  38.6  11.6
  5.|-- ???                                       100.0    10    0.0   0.0   0.0   0.0   0.0
  6.|-- 137.221.69.32                              0.0%    10    2.6   8.8   2.3  51.4  15.6
  7.|-- 096-034-152-042.biz.spectrum.com           0.0%    10    2.0   2.0   1.9   2.2   0.0
  8.|-- bbr02chcgil-bue-804.chcg.il.charter.com    0.0%    10    2.0   5.6   2.0   9.3   2.7
  9.|-- bbr01olvemo-bue-2.olve.mo.charter.com      0.0%    10   14.6  11.5   7.0  14.7   2.4
 10.|-- bbr01dnvrco-bue-1.dnvr.co.charter.com      0.0%    10   53.7  54.8  50.1  67.7   5.0
 11.|-- bbr02dnvrco-bue-800.dnvr.co.charter.com    0.0%    10   53.0  53.6  50.9  57.7   2.0
 12.|-- bbr12renonv-bue-6.reno.nv.charter.com      0.0%    10   64.6  64.2  61.3  68.0   1.9
 13.|-- crr14renonv-bue-5.reno.nv.charter.com      0.0%    10   58.2  57.7  57.5  58.2   0.0
 14.|-- cts01hwthnv-tge-3-0-0.hwth.nv.charter.com  0.0%    10   60.3  60.3  60.1  60.4   0.0
 15.|-- dtr17renonv-bue-2.reno.nv.charter.com      0.0%    10   60.8  61.6  60.7  67.9   2.2
 16.|-- ???                                       100.0    10    0.0   0.0   0.0   0.0   0.0
 17.|-- 047-033-060-206.res.spectrum.com           0.0%    10   68.4  84.9  67.8 140.0  27.6


27/08/2020 22:06:08 UTC
--------------------

In both of those tests, the ping looks pretty good until it reaches your home, where the ping is hitting 115ms-140ms occasionally. It’s best to use the WinMTR test to know for sure.

Thank you for the reply. I ran WinMTR for 5 minutes, using the US West IP listed in the Blizzard WinMTR tutorial. I couldn’t get an IP in game because I was disconnected when creating the game.

|------------------------------------------------------------------------------------------|

|                                      WinMTR statistics                                   |

|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |

|------------------------------------------------|------|------|------|------|------|------|

|                     console.gl-inet.com -    1 |  303 |  302 |    0 |    2 |  127 |    2 |

|                   No response from host -  100 |   62 |    0 |    0 |    0 |    0 |    0 |

|        096-034-117-217.biz.spectrum.com -    1 |  303 |  302 |    6 |   11 |  129 |    9 |

|   crr12renonv-bue-2.reno.nv.charter.com -    1 |  299 |  297 |    7 |   11 |  128 |    8 |

|   bbr12renonv-bue-4.reno.nv.charter.com -    1 |  299 |  297 |    7 |   11 |  127 |    9 |

|   bbr12renonv-bue-5.reno.nv.charter.com -    1 |  299 |  297 |    6 |   15 |  131 |   14 |

|   bbr01rvsdca-bue-4.rvsd.ca.charter.com -    1 |  299 |  297 |   33 |   40 |  159 |   34 |

|prr01dllstx-tge-0-0-0-2.dlls.tx.charter.com -    1 |  303 |  302 |   33 |   38 |  158 |   37 |

|        096-034-156-055.biz.spectrum.com -    1 |  299 |  297 |   33 |   42 |  155 |   37 |

|              ae1-br01-eqla1.as57976.net -    1 |  297 |  295 |   37 |  290 | 1758 |  204 |

|                           137.221.68.77 -    1 |  299 |  297 |   32 |   42 |  154 |   36 |

|                           24.105.30.129 -    1 |  303 |  302 |   36 |   38 |  158 |   37 |

|________________________________________________|______|______|______|______|______|______|

   WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

Looks like your home connection is pretty unstable. There’s 1% data loss between your computer and the modem/router, as well as a high ping of 127ms. This continues through the test. Make sure you reboot the equipment, and if you’re on wifi, you may need to use a cable or at least switch the wireless channel on the router. If you continue having issues, you’ll want to consult Spectrum and use these test results. Or you can run a WinMTR to 192.168.1.1 (your home IP) and show those results to them.