[Main Thread] Frequent Crashing in Overwatch 2 - Nov 2023

Technical Support
5

Still having this problem and no one, not even Blizzard can give a clear sign on how to fix it. Mine just started happening when that stupid new event in-game for BlizzCon started. I did everything on my side to fix this problem but when my other games (which are WAY MORE RESOURCE DEMANDING) can work 100% with no crash, this problem has to be with Blizzard. October went fine, OW ran great for hours, but after this recent event in game, can’t play more than 20-30 minutes before “Overwatch has crashed in the graphics driver. If your drivers are not up-to-date, please consider updating them. If the problem persists, please contact customer service.” or the new one I got tonight, “Your rendering device has been lost!”.

How much you want to bet that after they patch out this stupid event, your game will go back to normal.

1 Like
6

I’ve updated to the new one and also reverted to previous versions and it doesn’t help. I never used to crash prior to the new kpop event. I do know that these cards are missing older driver builds to play stuff like resident evil revelations. Not sure why but that’s the only thing I can think of.

7

same issue, already suspended once over it, please help us small indie company

3 Likes
8

I have the same problem here but with RTX4090, drivers whatsoever are up to date yet still crash mostly after a match is done or just started. This problem just came up like within a weak. Reinstall, check file integrity, change from battle net to steam won’t fix the issue.
Funny thing is that even my client crashed, the sever seems to recognize me as still in the game, I stay still in the party but out of the current match.

9

Same exact issue started about 3 weeks ago, ironically about the time the original poster made this thread. RTX 4070ti, temps are sub 40c, no overclock, drivers up to date, 32yr network/software engineer here…DXDiag points to the game itself crashing the GPU, not an external variable…again started with whatever changes were made about a month ago.

1 Like
10

Greetings,

I am experiencing severe game crashes with different error codes. I am currently suspended from rank games for 19hrs. The most recent crash error code is:

9EC71009-A047-4451-9E91-1E3EEBCC0932

My GPU is AMD 6800M. AMD Radeon Software version is 23.11.1. After searching through the forum, I have also disabled “Radeon Boost.” I am at a lost what else to do because no other games on my laptop have any technical issues at all.

Dxdiag Information:

System Information

  Time of this report: 11/25/2023, 22:08:42
         Machine name: LAPTOP-LLTQD9L2
           Machine Id: {F8042D1A-A43E-4E6D-A0DA-C864E413F016}
     Operating System: Windows 11 Home 64-bit (10.0, Build 22621) (22621.ni_release.220506-1250)
             Language: English (Regional Setting: English)
  System Manufacturer: ASUSTeK COMPUTER INC.
         System Model: ROG Strix G513QY_G513QY
                 BIOS: G513QY.331 (type: UEFI)
            Processor: AMD Ryzen 9 5900HX with Radeon Graphics         (16 CPUs), ~3.3GHz
               Memory: 16384MB RAM
  Available OS Memory: 15774MB RAM
            Page File: 14582MB used, 18599MB available
          Windows Dir: C:\WINDOWS
      DirectX Version: DirectX 12
  DX Setup Parameters: Not found
     User DPI Setting: 120 DPI (125 percent)
   System DPI Setting: 120 DPI (125 percent)
      DWM DPI Scaling: UnKnown
             Miracast: Available, with HDCP

Microsoft Graphics Hybrid: Supported
DirectX Database Version: 1.4.7
DxDiag Version: 10.00.22621.0001 64bit Unicode

Display Devices

       Card name: AMD Radeon(TM) Graphics
    Manufacturer: Advanced Micro Devices, Inc.
       Chip type: AMD Radeon Graphics Processor (0x1638)
        DAC type: Internal DAC(400MHz)
     Device Type: Full Device (POST)
      Device Key: Enum\PCI\VEN_1002&DEV_1638&SUBSYS_16C21043&REV_C4
   Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]

Device Problem Code: No Problem
Driver Problem Code: Unknown
Display Memory: 8383 MB
Dedicated Memory: 495 MB
Shared Memory: 7887 MB
Current Mode: 1920 x 1080 (32 bit) (300Hz)
HDR Support: Not Supported
Display Topology: Internal
Display Color Space: DXGI_COLOR_SPACE_RGB_FULL_G22_NONE_P709
Color Primaries: Red(0.639648,0.330078), Green(0.299805,0.599609), Blue(0.150391,0.059570), White Point(0.312500,0.329102)
Display Luminance: Min Luminance = 0.500000, Max Luminance = 270.000000, MaxFullFrameLuminance = 270.000000
Monitor Name: Generic PnP Monitor
Monitor Model: TL156VDXP01
Monitor Id: TMX1560
Native Mode: 1920 x 1080(p) (60.000Hz)
Output Type: Internal
Monitor Capabilities: HDR Not Supported
Display Pixel Format: DISPLAYCONFIG_PIXELFORMAT_32BPP
Advanced Color: Not Supported
Driver Name: C:\WINDOWS\System32\DriverStore\FileRepository\u0397033.inf_amd64_bf2b1fc18ba7195d\B396953\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0397033.inf_amd64_bf2b1fc18ba7195d\B396953\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0397033.inf_amd64_bf2b1fc18ba7195d\B396953\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0397033.inf_amd64_bf2b1fc18ba7195d\B396953\amdxc64.dll
Driver File Version: 31.00.21905.1001 (English)
Driver Version: 31.0.21905.1001
DDI Version: 12
Feature Levels: 12_1,12_0,11_1,11_0,10_1,10_0,9_3,9_2,9_1
Driver Model: WDDM 3.1
Hardware Scheduling: DriverSupportState:AlwaysOff Enabled:False
Displayable: Not Supported
Graphics Preemption: DMA
Compute Preemption: DMA
Miracast: Not Supported by Graphics driver
Detachable GPU: No
Hybrid Graphics GPU: Integrated
Power P-states: Not Supported
Virtualization: Paravirtualization
Block List: DISABLE_HWSCH
Catalog Attributes: Universal:False Declarative:True
Driver Attributes: Final Retail
Driver Date/Size: 10/16/2023 7:00:00 PM, 1831352 bytes
WHQL Logo’d: Yes
WHQL Date Stamp: Unknown
Device Identifier: {D7B71EE2-5578-11CF-1A70-53636BC2D235}
Vendor ID: 0x1002
Device ID: 0x1638
SubSys ID: 0x16C21043
Revision ID: 0x00C4
Driver Strong Name: oem10.inf:cb0ae4147a484d4c:ati2mtag_Cezanne:31.0.21905.1001:PCI\VEN_1002&DEV_1638&SUBSYS_16C21043&REV_C4
Rank Of Driver: 00CF0000
Video Accel: Unknown
DXVA2 Modes: DXVA2_ModeMPEG2_VLD {86695F12-340E-4F04-9FD3-9253DD327460} DXVA2_ModeH264_VLD_NoFGT {4245F676-2BBC-4166-A0BB-54E7B849C380} {6719B6FB-5CAD-4ACB-B00A-F3BFDEC38727} {9901CCD3-CA12-4B7E-867A-E2223D9255C3} DXVA2_ModeHEVC_VLD_Main {EA72396A-67EC-4781-BEDE-56F498F04EF2} {C152CA8F-738C-461B-AD89-FC292CF8F162} {514A356C-7027-4AFF-8A60-AFD2C1F672F1} DXVA2_ModeH264_VLD_Stereo_Progressive_NoFGT DXVA2_ModeH264_VLD_Stereo_NoFGT DXVA2_ModeVC1_VLD {CA15D19A-2B48-43D6-979E-7A6E9C802FF8} {D1C20509-AE7B-4E72-AE3B-49F88D58992F} {84AD67F6-4C21-419A-9F0B-24F0578906C1} {725AD240-786C-471E-AD3C-38F739936517} {95664FF5-9E03-4C74-BB4F-9178D6035E58} {5EF7D40D-5B96-49E7-B419-23342094A4CF} DXVA2_ModeHEVC_VLD_Main10 {65D1FA41-58AF-453A-9CAB-5D981156DA9F} {2DB154B6-DBB2-4079-A3FF-60D7A898A6AB} {C74A3FD0-D713-4581-A02E-8EDFB112ACE3} DXVA2_ModeVP9_VLD_Profile0 DXVA2_ModeVP9_VLD_10bit_Profile2 {603A4756-A864-4F91-BB62-2C935B7A1391} {C58B9A06-7E89-11E1-BB00-70B34824019B}
Deinterlace Caps: n/a
D3D9 Overlay: Not Supported
DXVA-HD: Not Supported
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled
MPO MaxPlanes: 2
MPO Caps: ROTATION,VERTICAL_FLIP,HORIZONTAL_FLIP,RGB,YUV,BILINEAR,HIGH_FILTER,STRETCH_YUV,STRETCH_RGB,IMMEDIATE,HDR (MPO3)
MPO Stretch: 16.000X - 0.250X
MPO Media Hints: rotation, resizing, colorspace Conversion
MPO Formats: NV12,420_OPAQUE,R16G16B16A16_FLOAT,R10G10B10A2_UNORM,R8G8B8A8_UNORM,B8G8R8A8_UNORM
PanelFitter Caps: ROTATION,VERTICAL_FLIP,HORIZONTAL_FLIP,RGB,YUV,BILINEAR,HIGH_FILTER,STRETCH_YUV,STRETCH_RGB,IMMEDIATE,HDR (MPO3)
PanelFitter Stretch: 16.000X - 0.250X
Extension Drivers:
Driver Name: C:\WINDOWS\System32\DriverStore\FileRepository\amdwddme.inf_amd64_a578a229c65ea575\amdwddme.inf
Driver Version: 30.0.13002.13003
Driver Date: 12/15/2021
Driver Provider: Advanced Micro Devices, Inc.
Catalog Attributes: Universal:False Declarative:True
Component Drivers:
Driver Name: Unknown
Driver Version: Unknown
Driver Date: Unknown
Driver Provider: Unknown
Catalog Attributes: N/A
Driver Name: Unknown
Driver Version: Unknown
Driver Date: Unknown
Driver Provider: Unknown
Catalog Attributes: N/A

       Card name: AMD Radeon RX 6800M
    Manufacturer: Advanced Micro Devices, Inc.
       Chip type: AMD Radeon Graphics Processor (0x73DF)
        DAC type: Internal DAC(400MHz)
     Device Type: Full Device
      Device Key: Enum\PCI\VEN_1002&DEV_73DF&SUBSYS_16C21043&REV_C3
   Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]

Device Problem Code: No Problem
Driver Problem Code: Unknown
Display Memory: 20130 MB
Dedicated Memory: 12242 MB
Shared Memory: 7887 MB
Current Mode: Unknown
HDR Support: Unknown
Display Topology: Unknown
Display Color Space: Unknown
Color Primaries: Unknown
Display Luminance: Unknown
Driver Name: C:\WINDOWS\System32\DriverStore\FileRepository\u0397406.inf_amd64_327265d4e3c6acee\B397164\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0397406.inf_amd64_327265d4e3c6acee\B397164\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0397406.inf_amd64_327265d4e3c6acee\B397164\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0397406.inf_amd64_327265d4e3c6acee\B397164\amdxc64.dll
Driver File Version: 31.00.22023.1014 (English)
Driver Version: 31.0.22023.1014
DDI Version: 12
Feature Levels: 12_2,12_1,12_0,11_1,11_0,10_1,10_0,9_3,9_2,9_1
Driver Model: WDDM 3.1
Hardware Scheduling: DriverSupportState:AlwaysOff Enabled:False
Displayable: Not Supported
Graphics Preemption: Primitive
Compute Preemption: DMA
Miracast: Not Supported by Graphics driver
Detachable GPU: No
Hybrid Graphics GPU: Discrete
Power P-states: Not Supported
Virtualization: Paravirtualization
Block List: DISABLE_HWSCH
Catalog Attributes: Universal:False Declarative:True
Driver Attributes: Final Retail
Driver Date/Size: 10/24/2023 7:00:00 PM, 1857152 bytes
WHQL Logo’d: Yes
WHQL Date Stamp: Unknown
Device Identifier: Unknown
Vendor ID: 0x1002
Device ID: 0x73DF
SubSys ID: 0x16C21043
Revision ID: 0x00C3
Driver Strong Name: oem30.inf:cb0ae414fa095188:ati2mtag_Navi22:31.0.22023.1014:PCI\VEN_1002&DEV_73DF&SUBSYS_16C21043&REV_C3
Rank Of Driver: 00CF0000
Video Accel: Unknown
DXVA2 Modes: {C58B9A06-7E89-11E1-BB00-70B34824019B} DXVA2_ModeMPEG2_VLD {86695F12-340E-4F04-9FD3-9253DD327460} DXVA2_ModeH264_VLD_NoFGT {4245F676-2BBC-4166-A0BB-54E7B849C380} {9901CCD3-CA12-4B7E-867A-E2223D9255C3} DXVA2_ModeH264_VLD_Stereo_Progressive_NoFGT DXVA2_ModeH264_VLD_Stereo_NoFGT DXVA2_ModeVC1_VLD {CA15D19A-2B48-43D6-979E-7A6E9C802FF8} {D1C20509-AE7B-4E72-AE3B-49F88D58992F} DXVA2_ModeHEVC_VLD_Main {EA72396A-67EC-4781-BEDE-56F498F04EF2} {C152CA8F-738C-461B-AD89-FC292CF8F162} {514A356C-7027-4AFF-8A60-AFD2C1F672F1} DXVA2_ModeHEVC_VLD_Main10 {65D1FA41-58AF-453A-9CAB-5D981156DA9F} {2DB154B6-DBB2-4079-A3FF-60D7A898A6AB} {C74A3FD0-D713-4581-A02E-8EDFB112ACE3} DXVA2_ModeVP9_VLD_Profile0 DXVA2_ModeVP9_VLD_10bit_Profile2 {B8BE4CCB-CF53-46BA-8D59-D6B8A6DA5D2A} {603A4756-A864-4F91-BB62-2C935B7A1391} {84AD67F6-4C21-419A-9F0B-24F0578906C1}
Deinterlace Caps: n/a
D3D9 Overlay: Unknown
DXVA-HD: Unknown
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled
MPO MaxPlanes: 0
MPO Caps: Not Supported
MPO Stretch: Not Supported
MPO Media Hints: Not Supported
MPO Formats: Not Supported
PanelFitter Caps: Not Supported
PanelFitter Stretch: Not Supported
Extension Drivers:
Driver Name: C:\WINDOWS\System32\DriverStore\FileRepository\amdwddme.inf_amd64_a578a229c65ea575\amdwddme.inf
Driver Version: 30.0.13002.13003
Driver Date: 12/15/2021
Driver Provider: Advanced Micro Devices, Inc.
Catalog Attributes: Universal:False Declarative:True
Component Drivers:
Driver Name: Unknown
Driver Version: Unknown
Driver Date: Unknown
Driver Provider: Unknown
Catalog Attributes: N/A
Driver Name: Unknown
Driver Version: Unknown
Driver Date: Unknown
Driver Provider: Unknown
Catalog Attributes: N/A
Driver Name: Unknown
Driver Version: Unknown
Driver Date: Unknown
Driver Provider: Unknown
Catalog Attributes: N/A

1 Like
11

Add the rest of the report, or post the whole thing on pastebin.com. The codes are for tickets/staff only, not the forum members.

1 Like
12

I am having the EXACT same issue and I’m on an AMD 6900. Up until the last update, I’ve had 0 issues playing Overwatch, now I lag like crazy or it crashes completely. I have 0 issues in any other game. Extremely frustrating.

1 Like
13

Hey there Riceball and Tbl,

We have seen some reports of AMD Radeon 6000 series cards having random crashes in Overwatch 2. Most of the time these have been fixed by disabling Radeon Boost in AMD driver. Information on doing that is here: https://www.amd.com/en/support/kb/faq/dh2-033#faq-Configuring-Radeon-Boost

2 Likes
14

This worked! No more crashing on my AMD 6800

EDIT: Wasn’t boost the reason people were getting VAC banned on cs2? No games likes AMD Boost i guess

15

So how do you fix this issue on Nvidia RTX 4070ti cards that arent overclocked, are under 40c, and have current drivers? Started crashing after whatever patch you guys pushed about a month ago give or take a few days.

16

I would try disabling the equivalent of AMD Boost, i think its called NVIDIA Reflex? Whatever nvidias latency reduction tech is called

17

FYI that doesn’t work. Keep getting crashes and yeah been happening for over a month now. Why do I even try and play this game haha.

1 Like
18

I have encounter the problem that my game crashes, mostly after a match is done or just started. This problem just came up like within a week. Reinstall, check file integrity, drivres update, change from battle net to steam won’t fix the issue.
Funny thing is that even my client crashed, the sever seems to recognize me as still in the game, I stay still in the party but out of the current match.

19

You arent alone. Happens almost every game…rendering device lost, or some other handful of codes, but theres no over temp, drivers are up to date, etc…it started after a patch bout 3 and a half weeks ago…and I hoped they would have fixed it by now.

2 Likes
20

Yep, this right here. You are not alone and it’s been happening to me for the a month now. I’ve done everything in my power to try and fix this because Blizzard tech support is beyond clueless. I just uninstalled the game. I can’t be getting triggered by a game that doesn’t want to help itself yet the community help fix this problem. Always get the same cop out excuse from “Nicole” or Blizzard Tech.

21

So~ any dev or tech support is going to talk about issue besides telling us AMD got works to do? Lots of us here use Nvidia GPU so the solution or status update is literally useless for us. I don’t demand the issue should be fixed in a blink, I just want to know what might happened and someone is working on it or at least you’re trying.

22

4090, 13900k, nothing overheats, latest drivers, PLEASE DO SOMETHING BLIZZ, got my second suspension because of this

1 Like
23

still crashing, nothing over heats, newest version of game, newest GPU drivers. up.

24

I too have recently been crashing multiple times per match. I get a crash report and go ahead and send it each time, but it’d be great to get this fixed. My machine is a AMD 5800x with a rtx3070 if that helps.