[Main Thread] Frequent Crashing in Overwatch 2 - Nov 2023

Greetings,

I am experiencing severe game crashes with different error codes. I am currently suspended from rank games for 19hrs. The most recent crash error code is:

9EC71009-A047-4451-9E91-1E3EEBCC0932

My GPU is AMD 6800M. AMD Radeon Software version is 23.11.1. After searching through the forum, I have also disabled “Radeon Boost.” I am at a lost what else to do because no other games on my laptop have any technical issues at all.

Dxdiag Information:


System Information

  Time of this report: 11/25/2023, 22:08:42
         Machine name: LAPTOP-LLTQD9L2
           Machine Id: {F8042D1A-A43E-4E6D-A0DA-C864E413F016}
     Operating System: Windows 11 Home 64-bit (10.0, Build 22621) (22621.ni_release.220506-1250)
             Language: English (Regional Setting: English)
  System Manufacturer: ASUSTeK COMPUTER INC.
         System Model: ROG Strix G513QY_G513QY
                 BIOS: G513QY.331 (type: UEFI)
            Processor: AMD Ryzen 9 5900HX with Radeon Graphics         (16 CPUs), ~3.3GHz
               Memory: 16384MB RAM
  Available OS Memory: 15774MB RAM
            Page File: 14582MB used, 18599MB available
          Windows Dir: C:\WINDOWS
      DirectX Version: DirectX 12
  DX Setup Parameters: Not found
     User DPI Setting: 120 DPI (125 percent)
   System DPI Setting: 120 DPI (125 percent)
      DWM DPI Scaling: UnKnown
             Miracast: Available, with HDCP

Microsoft Graphics Hybrid: Supported
DirectX Database Version: 1.4.7
DxDiag Version: 10.00.22621.0001 64bit Unicode


Display Devices

       Card name: AMD Radeon(TM) Graphics
    Manufacturer: Advanced Micro Devices, Inc.
       Chip type: AMD Radeon Graphics Processor (0x1638)
        DAC type: Internal DAC(400MHz)
     Device Type: Full Device (POST)
      Device Key: Enum\PCI\VEN_1002&DEV_1638&SUBSYS_16C21043&REV_C4
   Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER] 

Device Problem Code: No Problem
Driver Problem Code: Unknown
Display Memory: 8383 MB
Dedicated Memory: 495 MB
Shared Memory: 7887 MB
Current Mode: 1920 x 1080 (32 bit) (300Hz)
HDR Support: Not Supported
Display Topology: Internal
Display Color Space: DXGI_COLOR_SPACE_RGB_FULL_G22_NONE_P709
Color Primaries: Red(0.639648,0.330078), Green(0.299805,0.599609), Blue(0.150391,0.059570), White Point(0.312500,0.329102)
Display Luminance: Min Luminance = 0.500000, Max Luminance = 270.000000, MaxFullFrameLuminance = 270.000000
Monitor Name: Generic PnP Monitor
Monitor Model: TL156VDXP01
Monitor Id: TMX1560
Native Mode: 1920 x 1080(p) (60.000Hz)
Output Type: Internal
Monitor Capabilities: HDR Not Supported
Display Pixel Format: DISPLAYCONFIG_PIXELFORMAT_32BPP
Advanced Color: Not Supported
Driver Name: C:\WINDOWS\System32\DriverStore\FileRepository\u0397033.inf_amd64_bf2b1fc18ba7195d\B396953\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0397033.inf_amd64_bf2b1fc18ba7195d\B396953\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0397033.inf_amd64_bf2b1fc18ba7195d\B396953\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0397033.inf_amd64_bf2b1fc18ba7195d\B396953\amdxc64.dll
Driver File Version: 31.00.21905.1001 (English)
Driver Version: 31.0.21905.1001
DDI Version: 12
Feature Levels: 12_1,12_0,11_1,11_0,10_1,10_0,9_3,9_2,9_1
Driver Model: WDDM 3.1
Hardware Scheduling: DriverSupportState:AlwaysOff Enabled:False
Displayable: Not Supported
Graphics Preemption: DMA
Compute Preemption: DMA
Miracast: Not Supported by Graphics driver
Detachable GPU: No
Hybrid Graphics GPU: Integrated
Power P-states: Not Supported
Virtualization: Paravirtualization
Block List: DISABLE_HWSCH
Catalog Attributes: Universal:False Declarative:True
Driver Attributes: Final Retail
Driver Date/Size: 10/16/2023 7:00:00 PM, 1831352 bytes
WHQL Logo’d: Yes
WHQL Date Stamp: Unknown
Device Identifier: {D7B71EE2-5578-11CF-1A70-53636BC2D235}
Vendor ID: 0x1002
Device ID: 0x1638
SubSys ID: 0x16C21043
Revision ID: 0x00C4
Driver Strong Name: oem10.inf:cb0ae4147a484d4c:ati2mtag_Cezanne:31.0.21905.1001:PCI\VEN_1002&DEV_1638&SUBSYS_16C21043&REV_C4
Rank Of Driver: 00CF0000
Video Accel: Unknown
DXVA2 Modes: DXVA2_ModeMPEG2_VLD {86695F12-340E-4F04-9FD3-9253DD327460} DXVA2_ModeH264_VLD_NoFGT {4245F676-2BBC-4166-A0BB-54E7B849C380} {6719B6FB-5CAD-4ACB-B00A-F3BFDEC38727} {9901CCD3-CA12-4B7E-867A-E2223D9255C3} DXVA2_ModeHEVC_VLD_Main {EA72396A-67EC-4781-BEDE-56F498F04EF2} {C152CA8F-738C-461B-AD89-FC292CF8F162} {514A356C-7027-4AFF-8A60-AFD2C1F672F1} DXVA2_ModeH264_VLD_Stereo_Progressive_NoFGT DXVA2_ModeH264_VLD_Stereo_NoFGT DXVA2_ModeVC1_VLD {CA15D19A-2B48-43D6-979E-7A6E9C802FF8} {D1C20509-AE7B-4E72-AE3B-49F88D58992F} {84AD67F6-4C21-419A-9F0B-24F0578906C1} {725AD240-786C-471E-AD3C-38F739936517} {95664FF5-9E03-4C74-BB4F-9178D6035E58} {5EF7D40D-5B96-49E7-B419-23342094A4CF} DXVA2_ModeHEVC_VLD_Main10 {65D1FA41-58AF-453A-9CAB-5D981156DA9F} {2DB154B6-DBB2-4079-A3FF-60D7A898A6AB} {C74A3FD0-D713-4581-A02E-8EDFB112ACE3} DXVA2_ModeVP9_VLD_Profile0 DXVA2_ModeVP9_VLD_10bit_Profile2 {603A4756-A864-4F91-BB62-2C935B7A1391} {C58B9A06-7E89-11E1-BB00-70B34824019B}
Deinterlace Caps: n/a
D3D9 Overlay: Not Supported
DXVA-HD: Not Supported
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled
MPO MaxPlanes: 2
MPO Caps: ROTATION,VERTICAL_FLIP,HORIZONTAL_FLIP,RGB,YUV,BILINEAR,HIGH_FILTER,STRETCH_YUV,STRETCH_RGB,IMMEDIATE,HDR (MPO3)
MPO Stretch: 16.000X - 0.250X
MPO Media Hints: rotation, resizing, colorspace Conversion
MPO Formats: NV12,420_OPAQUE,R16G16B16A16_FLOAT,R10G10B10A2_UNORM,R8G8B8A8_UNORM,B8G8R8A8_UNORM
PanelFitter Caps: ROTATION,VERTICAL_FLIP,HORIZONTAL_FLIP,RGB,YUV,BILINEAR,HIGH_FILTER,STRETCH_YUV,STRETCH_RGB,IMMEDIATE,HDR (MPO3)
PanelFitter Stretch: 16.000X - 0.250X
Extension Drivers:
Driver Name: C:\WINDOWS\System32\DriverStore\FileRepository\amdwddme.inf_amd64_a578a229c65ea575\amdwddme.inf
Driver Version: 30.0.13002.13003
Driver Date: 12/15/2021
Driver Provider: Advanced Micro Devices, Inc.
Catalog Attributes: Universal:False Declarative:True
Component Drivers:
Driver Name: Unknown
Driver Version: Unknown
Driver Date: Unknown
Driver Provider: Unknown
Catalog Attributes: N/A
Driver Name: Unknown
Driver Version: Unknown
Driver Date: Unknown
Driver Provider: Unknown
Catalog Attributes: N/A

       Card name: AMD Radeon RX 6800M
    Manufacturer: Advanced Micro Devices, Inc.
       Chip type: AMD Radeon Graphics Processor (0x73DF)
        DAC type: Internal DAC(400MHz)
     Device Type: Full Device
      Device Key: Enum\PCI\VEN_1002&DEV_73DF&SUBSYS_16C21043&REV_C3
   Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER] 

Device Problem Code: No Problem
Driver Problem Code: Unknown
Display Memory: 20130 MB
Dedicated Memory: 12242 MB
Shared Memory: 7887 MB
Current Mode: Unknown
HDR Support: Unknown
Display Topology: Unknown
Display Color Space: Unknown
Color Primaries: Unknown
Display Luminance: Unknown
Driver Name: C:\WINDOWS\System32\DriverStore\FileRepository\u0397406.inf_amd64_327265d4e3c6acee\B397164\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0397406.inf_amd64_327265d4e3c6acee\B397164\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0397406.inf_amd64_327265d4e3c6acee\B397164\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0397406.inf_amd64_327265d4e3c6acee\B397164\amdxc64.dll
Driver File Version: 31.00.22023.1014 (English)
Driver Version: 31.0.22023.1014
DDI Version: 12
Feature Levels: 12_2,12_1,12_0,11_1,11_0,10_1,10_0,9_3,9_2,9_1
Driver Model: WDDM 3.1
Hardware Scheduling: DriverSupportState:AlwaysOff Enabled:False
Displayable: Not Supported
Graphics Preemption: Primitive
Compute Preemption: DMA
Miracast: Not Supported by Graphics driver
Detachable GPU: No
Hybrid Graphics GPU: Discrete
Power P-states: Not Supported
Virtualization: Paravirtualization
Block List: DISABLE_HWSCH
Catalog Attributes: Universal:False Declarative:True
Driver Attributes: Final Retail
Driver Date/Size: 10/24/2023 7:00:00 PM, 1857152 bytes
WHQL Logo’d: Yes
WHQL Date Stamp: Unknown
Device Identifier: Unknown
Vendor ID: 0x1002
Device ID: 0x73DF
SubSys ID: 0x16C21043
Revision ID: 0x00C3
Driver Strong Name: oem30.inf:cb0ae414fa095188:ati2mtag_Navi22:31.0.22023.1014:PCI\VEN_1002&DEV_73DF&SUBSYS_16C21043&REV_C3
Rank Of Driver: 00CF0000
Video Accel: Unknown
DXVA2 Modes: {C58B9A06-7E89-11E1-BB00-70B34824019B} DXVA2_ModeMPEG2_VLD {86695F12-340E-4F04-9FD3-9253DD327460} DXVA2_ModeH264_VLD_NoFGT {4245F676-2BBC-4166-A0BB-54E7B849C380} {9901CCD3-CA12-4B7E-867A-E2223D9255C3} DXVA2_ModeH264_VLD_Stereo_Progressive_NoFGT DXVA2_ModeH264_VLD_Stereo_NoFGT DXVA2_ModeVC1_VLD {CA15D19A-2B48-43D6-979E-7A6E9C802FF8} {D1C20509-AE7B-4E72-AE3B-49F88D58992F} DXVA2_ModeHEVC_VLD_Main {EA72396A-67EC-4781-BEDE-56F498F04EF2} {C152CA8F-738C-461B-AD89-FC292CF8F162} {514A356C-7027-4AFF-8A60-AFD2C1F672F1} DXVA2_ModeHEVC_VLD_Main10 {65D1FA41-58AF-453A-9CAB-5D981156DA9F} {2DB154B6-DBB2-4079-A3FF-60D7A898A6AB} {C74A3FD0-D713-4581-A02E-8EDFB112ACE3} DXVA2_ModeVP9_VLD_Profile0 DXVA2_ModeVP9_VLD_10bit_Profile2 {B8BE4CCB-CF53-46BA-8D59-D6B8A6DA5D2A} {603A4756-A864-4F91-BB62-2C935B7A1391} {84AD67F6-4C21-419A-9F0B-24F0578906C1}
Deinterlace Caps: n/a
D3D9 Overlay: Unknown
DXVA-HD: Unknown
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled
MPO MaxPlanes: 0
MPO Caps: Not Supported
MPO Stretch: Not Supported
MPO Media Hints: Not Supported
MPO Formats: Not Supported
PanelFitter Caps: Not Supported
PanelFitter Stretch: Not Supported
Extension Drivers:
Driver Name: C:\WINDOWS\System32\DriverStore\FileRepository\amdwddme.inf_amd64_a578a229c65ea575\amdwddme.inf
Driver Version: 30.0.13002.13003
Driver Date: 12/15/2021
Driver Provider: Advanced Micro Devices, Inc.
Catalog Attributes: Universal:False Declarative:True
Component Drivers:
Driver Name: Unknown
Driver Version: Unknown
Driver Date: Unknown
Driver Provider: Unknown
Catalog Attributes: N/A
Driver Name: Unknown
Driver Version: Unknown
Driver Date: Unknown
Driver Provider: Unknown
Catalog Attributes: N/A
Driver Name: Unknown
Driver Version: Unknown
Driver Date: Unknown
Driver Provider: Unknown
Catalog Attributes: N/A

1 Like