[Main Thread] EU Servers - high latency

I’ve just gone NA and its 144 for me… So I will just play a few games there.

Problem is people have mentioned this to them on Twitter… they very quickly replied and asked for more details, as soon as they were given the details, complete silence.

They are happy to communicate to tell someone they aren’t good enough…

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They probably put me on the middle east server because I get lower latency there (150ms) than in amsterdam (170ms instead of the usual 25) or paris (200ms instead of 40-50).

You will still be on Paris or Amsterdam though. Press Ctrl+Shift+N to check.

I used Ctrl+Shift+N and I was always on mes1 in QP and Arcade. If I create a custom game that’s also on mes1.

My ms has been really good, around 30 - 40ms, i logged on today to find it at 140-180 ms, and there is no way im going into comp like this so please help :smiley:

In order to assist you, make sure your post includes the required connection test. :slight_smile:
Common Technical Issues and Solutions

You’re not the only one, a lot of people in EU reporting this issue from today.

Hello,

I’ve started experiencing high ping (200-300) on Overwatch only. All other games and programs are unaffected. I restarted my router and computer multiple times to no avail.

Looking at previous topics, I noted that running WinMTR is often requested to I have done that. Results below:

WinMTR:
|------------------------------------------------------------------------------------------|
|                                      WinMTR statistics                                   |
|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
|                          hyperhub.mynet -    0 |  301 |  301 |    1 |    2 |  119 |    1 |
|                         100.127.174.193 -    0 |  301 |  301 |    3 |    7 |  221 |    4 |
|                           172.16.31.140 -    0 |  301 |  301 |    2 |    6 |  221 |    3 |
|                           172.17.13.224 -    0 |  301 |  301 |    2 |    6 |  221 |    6 |
|                            172.17.10.96 -    0 |  301 |  301 |    2 |    6 |  221 |   21 |
|                             172.16.28.8 -    0 |  301 |  301 |    8 |   11 |  221 |    9 |
|              ae1-br01-eqld5.as57976.net -    1 |  297 |  296 |  174 |  182 |  286 |  174 |
|       xe-0-0-0-1-br01-eqny8.as57976.net -    2 |  289 |  286 |  174 |  181 |  314 |  198 |
|        et-0-0-29-br02-eqny8.as57976.net -    1 |  297 |  296 |  174 |  181 |  242 |  176 |
|         et-0-0-3-br01-eqdc2.as57976.net -    0 |  301 |  301 |  174 |  201 |  842 |  210 |
|                   No response from host -  100 |   61 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   61 |    0 |    0 |    0 |    0 |    0 |
|         et-0-0-0-pe04-eqpa4.as57976.net -    0 |  301 |  301 |  174 |  179 |  278 |  175 |
|                           137.221.66.39 -    0 |  301 |  301 |  174 |  177 |  213 |  175 |
|                          185.60.114.159 -    0 |  301 |  301 |  174 |  177 |  213 |  175 |
|________________________________________________|______|______|______|______|______|______|
   WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider
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yeah ive been having the same problem. when i open the network graph and try to test the IP that it shows (15.184.41.93:26544) in winMTR it just tells me that it is unable to resolve the hostname…

If you’re trying to test EU server connectivity, you can use either of these addresses:
185.60.114.159
185.60.112.157

This is the Americas & Oceania forum, but I see this WinMTR was run to an EU server. It looks like the connection is originating in California.

Are you playing from US-West and connecting to Europe? If so, the ping looks better than great and there are no glaring issues in the test.

No, I’m playing from the UK.
Didn’t realise I was on the US forums, my apologies. Will I have to repost it there?

This is an IP and a port number after the colon, which (the port) is not used for a WinMTR. I don’t recognize the IP from my time here in tech support, but it could be a new datacenter I suppose.

You could repost, but I think it’s going to be very difficult to track down an issue with the WinMTR software. This is because the home router is showing an occasional ping of 119ms (between PC and router), but the average is only 2ms. It’s probably some sort of mechanism ignoring the ping traffic, but it also prevents us from learning much about it.

|------------------------------------------------------------------------------------------|
| WinMTR statistics |

Host - % Sent Recv Best Avrg Wrst Last
192.168.1.254 - 0 61 61 1 4 66 4
172.16.11.250 - 0 61 61 4 6 68 5
31.55.185.177 - 93 13 1 0 5 5 5
31.55.185.176 - 0 61 61 4 7 69 7
core1-hu0-16-0-8.colindale .ukcore.bt.net - 0 61 61 5 7 68 6
peer1-et0-1-1.interxion .ukcore.bt.net - 0 61 61 5 8 69 6
195.66.226.234 - 0 61 61 6 11 72 40
ae1-br01-eqld5.as57976 .net - 0 61 61 172 181 284 181
xe-0-0-0-1-br01-eqny8.as57976 .net - 0 61 61 172 178 236 176
et-0-0-29-br02-eqny8.as57976 .net - 0 61 61 172 174 222 172
et-0-0-3-br01-eqdc2.as57976 .net - 0 61 61 172 178 234 173
No response from host - 100 12 0 0 0 0 0
No response from host - 100 12 0 0 0 0 0
et-0-0-0-pe01-eqpa4.as57976 .net - 0 61 61 172 178 238 173
185.60.114.159 - 0 61 61 173 176 238 176
________________________________________________ ______ ______ ______ ______ ______ ______

WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

im in UK connecting to EU, normally i get 30-40ms ping, today i have 200 for some reason :frowning:

Heres the winMTR from the original IP:

|------------------------------------------------------------------------------------------|
| WinMTR statistics |

Host - % Sent Recv Best Avrg Wrst Last
192.168.1.254 - 0 21 21 1 2 5 2
172.16.11.250 - 0 21 21 4 5 9 5
No response from host - 100 4 0 0 0 0 0
31.55.185.176 - 0 21 21 5 6 9 6
core2-hu0-12-0-5.colindale .ukcore.bt.net - 0 21 21 5 6 9 5
peer8-et-4-0-4.telehouse .ukcore.bt.net - 0 21 21 5 21 107 6
99.82.178.74 - 0 21 21 5 8 27 5
No response from host - 100 4 0 0 0 0 0
No response from host - 100 4 0 0 0 0 0
52.94.34.155 - 0 21 21 6 8 14 7
No response from host - 100 4 0 0 0 0 0
No response from host - 100 4 0 0 0 0 0
No response from host - 100 4 0 0 0 0 0
No response from host - 100 4 0 0 0 0 0
No response from host - 100 4 0 0 0 0 0
No response from host - 100 4 0 0 0 0 0
No response from host - 100 4 0 0 0 0 0
No response from host - 100 4 0 0 0 0 0
No response from host - 100 4 0 0 0 0 0
No response from host - 100 4 0 0 0 0 0
No response from host - 100 4 0 0 0 0 0
No response from host - 100 4 0 0 0 0 0
No response from host - 100 4 0 0 0 0 0
No response from host - 100 4 0 0 0 0 0
No response from host - 100 4 0 0 0 0 0
No response from host - 100 4 0 0 0 0 0
No response from host - 100 4 0 0 0 0 0
No response from host - 100 4 0 0 0 0 0
No response from host - 100 4 0 0 0 0 0
No response from host - 100 4 0 0 0 0 0
________________________________________________ ______ ______ ______ ______ ______ ______

WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

All I can discern from the test is that your ping to the Netherlands server is quite bad, and there might be some issue happening with the Blizzard peering partner. But again, the EU staff would have more knowledge about the happenings on that continent :slight_smile:

ok ill repost on the eu forum, thanks for the guidance :smiley:

I imagine it’s just a one-off ping spike to my router, which to my knowledge wouldn’t affect the consistent ping issues to Overwatch. I’ll repost this on the EU forums but thanks for your time :slight_smile:

Definitely post the WinMTR you posted here. The first one does seem concerning. Unfortunately, the US staff is not in their offices for several more hours, so I don’t have any point of contact to EU.

I think you’d both have more luck with PingPlotter. WinMTR is has not been updated for… decades. It’s the standard tool Blizzard refers to, and has documentation for, but I believe that’s due to the simplicity of the software – which isn’t a helpful feature in every case.

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