[Main Thread] Cant connect to any server

I haven’t been able to join any games since the latest update. It says failed to connect to server and then I end up back in the main menu. However I also got a suspension for leaving the game…

5 Likes

Every game gives me failed to connect to server since update.

3 Likes

Where are you based?

Same for me. Me and my friend both play on Ps4. I checked everything, wifi-connection etc. I cant join any game on my Ps4, which really sucks. Everything worked fine until before the update

1 Like

Same here. i live in Dubai and connecting to EU server.

1 Like

There are some issues with ME servers. There’s a few threads on it already

2 Likes

I’m having the same issue on London servers. I have a ranked suspension for a game I couldn’t connect to.

2 Likes

How many people are affected by this? And why is this still not fixed after almost a day. I received 2 strikes in competitive because of this. And supposedly Blizz support cannot remove false penalties. In their own software. Sure thing.

1 Like

It’s still broken after last updatet. Playing from EU.

2 Likes

Hey all,

We’ve been seeing a lot of reports of this and are looking for some more information. If you’re getting an error “Failed to join server” after being in queue and finding a match, please reply here with:

The platform you play on:
Name of your ISP:
Country:
A connection test using traceroute or Pingplotter to 64.224.27.77

If posting the traceroute, you can include it in your reply by replacing the “traceroute here” like so:

Traceroute here

If using Pingplotter, you can just include the last part of it; For example share.pingplotter.com/Th1sIsAt5t can be shared just as : Th1sIsAt5t

3 Likes

Same Here been experiencing connectivity issues, My friend from Eu is not able to match up with me, but allows him to have games in solo queue, We are not able to play in custom games (1v1) as well.
Everytime we try to match up in his server, it kicks him but keeps me to play the game.

Same issue after the November 14 update. I can’t join to QP, but Deathmatch, Hero Mastery, Custom Games and Training works fine and connect to ams1.

Platform: PC
ISP: Xtrim
Region: EU (Russia)

Host % Sent Recv Best Avrg Wrst Last
192.168.1.1 0 30 30 0 0 1 0
10.134.77.1 0 30 30 1 5 42 3
10.132.33.1 0 30 30 4 4 10 5
91.201.230.185 0 30 30 4 4 6 5
91.201.230.205 0 30 30 5 5 7 6
139.45.238.118 0 30 30 5 8 31 7
ae18-2.RT.TC2.AMS.NL.retn.net 0 30 30 35 43 64 56
80.249.208.83 0 30 30 51 55 79 52
ae1-br01-eqam1.as57976.net 0 28 28 53 450 2005 167
No response from host 100 6 0 0 0 0 0
137.221.78.53 0 30 30 46 47 50 47
No response from host 100 6 0 0 0 0 0
No response from host 100 6 0 0 0 0 0
No response from host 100 6 0 0 0 0 0
No response from host 100 6 0 0 0 0 0
No response from host 100 6 0 0 0 0 0
No response from host 100 6 0 0 0 0 0
No response from host 100 6 0 0 0 0 0
No response from host 100 6 0 0 0 0 0
No response from host 100 6 0 0 0 0 0
No response from host 100 6 0 0 0 0 0
No response from host 100 6 0 0 0 0 0
No response from host 100 6 0 0 0 0 0
No response from host 100 6 0 0 0 0 0
No response from host 100 6 0 0 0 0 0
No response from host 100 6 0 0 0 0 0
No response from host 100 6 0 0 0 0 0
No response from host 100 6 0 0 0 0 0
No response from host 100 6 0 0 0 0 0
No response from host 100 6 0 0 0 0 0

Hit play from launcher stuck on looping connecting to server; failed - Connecting to game server failed…retrying


Platform: PC
ISP: spectrum
region: US Eastern
central server IP

Trace complete.

C:\Windows\System32>tracert 24.105.62.129

Tracing route to 24.105.62.129 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms RT-AX88U-9F88 [192.168.50.1]
2 10 ms 9 ms 10 ms 072-031-137-229.res.spectrum .com [72.31.137.229]
3 11 ms 9 ms 9 ms int-0-5-0-2.orld08-ser1.netops.charte r .com [72.31.193.75]
4 13 ms 15 ms 15 ms lag-20.orld08-car1.netops.charte r .com [71.46.12.13]
5 17 ms 14 ms 15 ms lag-10.orld71-car1.netops.charter .com [97.69.194.8]
6 16 ms 15 ms 18 ms lag-15-10.orldfljo00w-bcr00.netops.charter .com [66.109.6.98]
7 24 ms 21 ms 24 ms lag-3.pr1.mia00.netops.charter .com [66.109.0.247]
8 21 ms 24 ms 20 ms ae-15-312.pr0.dca10.tbone.rr .com [66.109.9.153]
9 59 ms 58 ms 60 ms ae1-br01-eqmi2.as57976 .net [137.221.76.33]
10 63 ms 58 ms 59 ms xe-0-0-0-1-br01-eqat2.as57976 .net [137.221.65.50]
11 * * * Request timed out.
12 59 ms 58 ms 57 ms 137.221.69.85
13 59 ms 58 ms 60 ms 24.105.62.129

Platform: PC
ISP: Zen
Country: UK
A connection test using traceroute to 64.224.27.77

Tracing route to 64.224.27.77 over a maximum of 30 hops

  1    <1 ms    <1 ms    <1 ms  fritz.box [192.168.178.1] 
  2     7 ms     7 ms     7 ms  lo0-0.bng5.wh-man.zen.net.uk [51.148.77.134] 
  3    13 ms    13 ms    13 ms  51-148-244-2.dsl.zen.co.uk [51.148.244.2] 
  4    15 ms    13 ms    13 ms  lag-3.p1.thn-lon.zen.net.uk [51.148.73.136] 
  5    21 ms    20 ms    20 ms  ae1-br01-eqld5.as57976.net [137.221.79.33] 
  6     *        *        *     Request timed out.
  7     *        *        *     Request timed out.
  8    21 ms    19 ms    20 ms  137.221.78.53 
  9     *        *        *     Request timed out.
 10     *        *        *     Request timed out.
 11     *        *        *     Request timed out.
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.

Trace complete.

Platform: PC
ISP: Orange
Country: Poland

Platform: PC
ISP: Bahnhof
Country: Sweden

Traceroute:

Tracing route to 64.224.27.77 over a maximum of 30 hops

  1    <1 ms    <1 ms    <1 ms  RT-AX56U-7C30 [192.168.2.1]
  2     1 ms     1 ms     1 ms  h-81-170-223-170.NA.cust.bahnhof.se [81.170.223.170]
  3     2 ms     1 ms     1 ms  a785-itux-shg2-gw.bahnhof.net [46.59.118.64]
  4     8 ms     8 ms     8 ms  gbg-cr3.gbg-cr4.bahnhof.net [176.10.181.174]
  5     8 ms     8 ms     8 ms  46.59.112.92
  6     8 ms     8 ms     8 ms  sto-cr2.sto-cr1.bahnhof.net [46.59.112.95]
  7     8 ms     8 ms     8 ms  85.24.220.17
  8     8 ms     8 ms     8 ms  pni-bahnhof-blizzard.bahnhof.net [46.59.118.193]
  9    24 ms    25 ms    32 ms  ae1-br01-eqsk1.as57976.net [137.221.86.33]
 10     *        *        *     Request timed out.
 11     *        *        *     Request timed out.
 12    24 ms    24 ms    23 ms  137.221.78.49
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.

Trace complete.

Platform: PC
ISP: Altibox
Country: Norway

Tracing route to 64.224.27.77 over a maximum of 30 hops

  1    <1 ms    <1 ms    <1 ms  192.168.0.1 
  2     4 ms     3 ms     3 ms  194.79-160-116.customer.lyse.net [79.160.116.194] 
  3     3 ms     3 ms     3 ms  219.213-167-114.customer.lyse.net [213.167.114.219] 
  4     3 ms     3 ms     3 ms  oso-b1-link.ip.twelve99.net [62.115.186.110] 
  5    15 ms    15 ms    15 ms  hbg-bb3-link.ip.twelve99.net [62.115.112.84] 
  6    22 ms    22 ms    22 ms  adm-bb1-link.ip.twelve99.net [80.91.252.42] 
  7    21 ms    21 ms    22 ms  adm-b10-link.ip.twelve99.net [62.115.120.227] 
  8    22 ms    22 ms    22 ms  blizzard-ic-348623.ip.twelve99-cust.net [62.115.178.203] 
  9  3039 ms  2359 ms  2200 ms  ae1-br01-eqam1.as57976.net [137.221.78.33] 
 10     *        *        *     Request timed out.
 11    25 ms    24 ms    24 ms  137.221.78.51 
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.

Trace complete.

Packet loss? What went wrong with the new servers :frowning_face:

Hey all,

The Overwatch team made a few changes and this issue has been resolved.

If you encounter any new failure to connect errors please start a new thread. Thanks!

1 Like