Low MS stable connection, sudden disconnects

Technical Support
1

As title says, I play the game smoothly but have sudden disconnects.
I’m not disconnecting from the internet, it seems to only be Overwatch that kicks me due to maybe a 1 second loss of connection.
No issue in any other game.

Ran the looking glass troubleshoot, it said this (replaced telia(.)net with telia net as links aren’t allowed):

TRACEROUTE:
traceroute to 5.179.113.25 (5.179.113.25), 15 hops max, 60 byte packets
1 Blizzard Blizzard 0.241 ms 0.235 ms 0.234 ms
2 37.244.25.2 (37.244.25.2) 0.725 ms 1.050 ms 1.325 ms
3 Blizzard Blizzard 0.824 ms 0.861 ms 0.862 ms
4 137.221.66.36 (137.221.66.36) 1.026 ms 1.027 ms 1.026 ms
5 137.221.77.54 (137.221.77.54) 5.929 ms 5.935 ms 5.934 ms
6 137.221.77.32 (137.221.77.32) 1.007 ms 0.891 ms 1.282 ms
7 prs-b8-link.telia net (62.115.178.204) 0.595 ms 0.680 ms 0.668 ms
8 prs-bb4-link.telia net (62.115.138.138) 30.448 ms 30.459 ms 30.452 ms
9 ffm-bb2-link.telia net (62.115.122.139) 30.448 ms 30.483 ms 30.488 ms
10 s-bb4-link.telia net (62.115.138.104) 30.648 ms 30.971 ms 31.047 ms
11 s-b6-link.telia net (62.115.136.37) 30.960 ms 31.034 ms 30.798 ms
12 213.248.84.10 (213.248.84.10) 30.512 ms 30.556 ms 30.562 ms
13 po11-ra02-6506-0102.sto.cygate.se (193.108.5.7) 31.614 ms 31.169 ms 31.212 ms
14 193.108.5.225 (193.108.5.225) 35.284 ms 35.247 ms 35.228 ms
15 193.108.5.226 (193.108.5.226) 35.601 ms 36.459 ms *

09/11/2020 21:19:03 UTC

PING:
PING 5.179.113.25 (5.179.113.25) 56(84) bytes of data.

— 5.179.113.25 ping statistics —
4 packets transmitted, 0 received, 100% packet loss, time 2998ms

09/11/2020 21:19:02 UTC

PING:
PING 5.179.113.25 (5.179.113.25) 56(84) bytes of data.

— 5.179.113.25 ping statistics —
4 packets transmitted, 0 received, 100% packet loss, time 2999ms

09/11/2020 21:19:03 UTC

TRACEROUTE:
traceroute to 5.179.113.25 (5.179.113.25), 15 hops max, 60 byte packets
1 Blizzard Blizzard 0.400 ms 0.386 ms 0.385 ms
2 * * *
3 * * *
4 * * *
5 * * *
6 * * *
7 * * *
8 * * *
9 * * *
10 * * *
11 * * *
12 * * *
13 * * *
14 * * *
15 * * *

09/11/2020 21:19:02 UTC

MTR:
Start: Mon Nov 9 21:19:02 2020 Blizzard 1.|-- Blizzard 0.0% 10 0.2 0.3 0.2 0.4 0.0
2.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0

09/11/2020 21:19:02 UTC

MTR:
Start: Mon Nov 9 21:19:03 2020 Blizzard 1.|-- Blizzard 0.0% 10 0.2 0.3 0.2 0.3 0.0
2.|-- 37.244.25.2 0.0% 10 0.7 0.9 0.5 3.1 0.7
3.|-- Blizzard 0.0% 10 0.8 0.8 0.6 1.1 0.0
4.|-- 137.221.66.36 0.0% 10 0.3 1.7 0.3 12.6 3.8
5.|-- 137.221.77.54 0.0% 10 7.8 22.3 0.8 106.8 33.1
6.|-- 137.221.77.32 0.0% 10 1.0 3.2 0.9 15.5 4.8
7.|-- prs-b8-link.telia net 0.0% 10 0.9 0.8 0.6 0.9 0.0
8.|-- prs-bb4-link.telia net 0.0% 10 30.7 30.5 30.3 30.7 0.0
9.|-- ffm-bb2-link.telia net 0.0% 10 30.4 30.5 30.4 30.7 0.0
10.|-- s-bb4-link.telia net 0.0% 10 30.6 30.8 30.6 31.1 0.0
11.|-- s-b6-link.telia net 0.0% 10 31.0 30.8 30.7 31.0 0.0
12.|-- 213.248.84.10 0.0% 10 30.5 30.6 30.4 31.0 0.0
13.|-- po11-ra02-6506-0102.sto.cygate.se 0.0% 10 30.8 31.1 30.8 32.4 0.3
14.|-- 193.108.5.225 0.0% 10 35.8 35.6 35.2 38.2 0.9
15.|-- 193.108.5.226 20.0% 10 35.5 36.1 35.5 37.2 0.0
16.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
17.|-- 213.180.67.82 0.0% 10 33.3 33.5 33.3 34.5 0.3
18.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0

09/11/2020 21:19:03 UTC

2

The looking glass is only used if you cannot login/connect to Overwatch when first loading the client. Instead, you’ll want to use a WinMTR.

The authentication server did have trouble pinging your home in this test, but the WinMTR may give more clues as to what’s happening. However, there are no known server issues at this time.

3

I have the WinMTR now with 2 crases logged - should I post it here or make a ticket and attach it?

4

Hey Milfar,

If you want to post the results here we can take a look to see if anything suspect stands out.

Paste the whole thing in a new post, then highlight everything and hit the </> button to format it so it will allow links.

5 
------------------------------------------------------------------------------------------
                                  WinMTR statistics                                   
                   Host              -   %   Sent  Recv  Best  Avrg  Wrst  Last 
------------------------------------------------------------------------------------
                        192.168.10.1 -    1  8086  8082     0     4   128     0 
               No response from host -  100  1635     0     0     0     0     0 
               No response from host -  100  1635     0     0     0     0     0 
               No response from host -  100  1635     0     0     0     0     0 
               No response from host -  100  1635     0     0     0     0     0 
               No response from host -  100  1635     0     0     0     0     0 
               No response from host -  100  1635     0     0     0     0     0 
               No response from host -  100  1635     0     0     0     0     0 
               No response from host -  100  1635     0     0     0     0     0 
               No response from host -  100  1635     0     0     0     0     0 
               No response from host -  100  1635     0     0     0     0     0 
               No response from host -  100  1635     0     0     0     0     0 
               No response from host -  100  1635     0     0     0     0     0 
               No response from host -  100  1635     0     0     0     0     0 
               No response from host -  100  1635     0     0     0     0     0 
               No response from host -  100  1635     0     0     0     0     0 
               No response from host -  100  1635     0     0     0     0     0 
               No response from host -  100  1635     0     0     0     0     0 
               No response from host -  100  1635     0     0     0     0     0 
               No response from host -  100  1635     0     0     0     0     0 
               No response from host -  100  1635     0     0     0     0     0 
               No response from host -  100  1635     0     0     0     0     0 
               No response from host -  100  1635     0     0     0     0     0 
               No response from host -  100  1635     0     0     0     0     0 
               No response from host -  100  1635     0     0     0     0     0 
               No response from host -  100  1635     0     0     0     0     0 
               No response from host -  100  1635     0     0     0     0     0 
               No response from host -  100  1635     0     0     0     0     0 
               No response from host -  100  1635     0     0     0     0     0 
               No response from host -  100  1635     0     0     0     0     0 
____________________________________________________________________________________
   WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider
6

Make sure to use the IP from the game’s netgraph (Ctrl+Shift+N). It will be the numbers after the server letter code, like ord or lax. Take the four sets of numbers (xx.xxx.xxx.xxx) and put them into the host field of the WinMTR.

7

Yeah I did that, but for some reason it changed it in the programme :confused: I guess I need to play again tomorrow and retry it

8

The incorrect IP notwithstanding, it does seem like your connection to your router is a little iffy. You dropped some data packets and have an average of 4 ms in your house with 100+ latency spikes. Usually your average latency in your house is going to be closer to 1 ms.

With just this, I’d recommend power cycling your PC and router and swapping to ethernet if you’re on wifi.

If that fails, that’s when you’d want to re run the test with the right IP. Hopefully that helps out, but if we still see everything blocked after your router, it’s probably a setting on your router that will need to be configured to let test packets through. If your next test shows all that “No response from host” for the whole test, you’ll need to figure out how to enable ICMP on your router/modem to get the test to run correctly.