Losing connection to game server - looking glass results


#1

I am continuously losing connection to the server and it happened all through my placements, I drop frames and occasionally have the game freeze before it kicks me off the server, here are my looking glass results, any help would be appreciated.

TRACEROUTE:
traceroute to 71.172.19.82 (71.172.19.82), 15 hops max, 60 byte packets
1 Blizzard Blizzard 0.420 ms 0.415 ms 0.417 ms
2 24.105.18.3 (24.105.18.3) 2.862 ms 2.925 ms 3.125 ms
3 137.221.105.12 (137.221.105.12) 0.759 ms 0.934 ms 1.138 ms
4 137.221.66.20 (137.221.66.20) 1.029 ms 1.040 ms 1.048 ms
5 137.221.83.68 (137.221.83.68) 7.433 ms 7.440 ms 7.443 ms
6 137.221.65.68 (137.221.65.68) 7.372 ms 5.792 ms 5.776 ms
7 137.221.68.32 (137.221.68.32) 7.483 ms 7.500 ms 7.502 ms
8 (62.115.178.200) 10.657 ms 10.661 ms 10.660 ms
9 (152.179.21.77) 10.595 ms 9.205 ms 9.180 ms
10 * * *
11 (130.81.30.195) 64.262 ms 64.286 ms 64.368 ms
12 (71.172.19.82) 65.296 ms 64.939 ms 64.938 ms

19/08/2019 16:57:21 UTC

TRACEROUTE:
traceroute to 71.172.19.82 (71.172.19.82), 15 hops max, 60 byte packets
1 Blizzard Blizzard 0.304 ms 0.305 ms 0.317 ms
2 24.105.18.3 (24.105.18.3) 1.190 ms 1.207 ms 1.222 ms
3 137.221.105.12 (137.221.105.12) 0.762 ms 0.927 ms 1.104 ms
4 137.221.66.20 (137.221.66.20) 12.365 ms 12.398 ms 12.622 ms
5 137.221.83.68 (137.221.83.68) 1.274 ms 1.295 ms 1.305 ms
6 137.221.65.68 (137.221.65.68) 5.692 ms 5.748 ms 5.746 ms
7 137.221.68.32 (137.221.68.32) 6.008 ms 6.015 ms 6.019 ms
8 (62.115.178.200) 5.923 ms 5.628 ms 5.613 ms
9 (152.179.21.77) 5.647 ms 5.763 ms 5.780 ms
10 * * *
11 (130.81.30.195) 64.203 ms 65.108 ms 65.203 ms
12 (71.172.19.82) 64.559 ms 64.720 ms 65.693 ms

19/08/2019 16:57:21 UTC

MTR:
Start: Mon Aug 19 16:57:21 2019 Blizzard 1.|-- Blizzard 0.0% 10 0.3 0.4 0.2 1.5 0.3
2.|-- 24.105.18.3 0.0% 10 0.5 1.4 0.5 5.7 1.5
3.|-- 137.221.105.12 0.0% 10 0.7 0.7 0.5 0.9 0.0
4.|-- 137.221.66.20 0.0% 10 1.0 2.3 1.0 13.6 3.9
5.|-- 137.221.83.68 0.0% 10 5.8 8.4 0.9 18.1 5.4
6.|-- 137.221.65.68 0.0% 10 12.8 23.8 5.7 178.8 54.5
7.|-- 137.221.68.32 0.0% 10 5.9 8.2 5.9 21.5 4.9
8.|-- 0.0% 10 5.5 5.8 5.5 6.0 0.0
9.|-- 0.0% 10 5.8 5.8 5.7 6.7 0.0
10.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
11.|-- 0.0% 10 64.5 64.3 64.3 64.5 0.0
12.|-- 0.0% 10 64.7 64.9 64.6 65.8 0.0

19/08/2019 16:57:21 UTC

MTR:
Start: Mon Aug 19 16:57:22 2019 Blizzard 1.|-- Blizzard 0.0% 10 0.3 0.3 0.2 0.4 0.0
2.|-- 24.105.18.3 0.0% 10 0.6 0.7 0.5 1.8 0.0
3.|-- 137.221.105.12 0.0% 10 0.5 0.6 0.5 0.7 0.0
4.|-- 137.221.66.20 0.0% 10 0.8 6.9 0.8 58.1 18.0
5.|-- 137.221.83.68 0.0% 10 3.9 12.3 2.3 52.0 17.2
6.|-- 137.221.65.68 0.0% 10 106.0 24.9 5.7 106.0 40.0
7.|-- 137.221.68.32 0.0% 10 62.3 13.5 5.8 62.3 18.0
8.|-- 0.0% 10 5.5 5.7 5.5 6.0 0.0
9.|-- 0.0% 10 5.7 5.8 5.5 6.8 0.3
10.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
11.|-- 0.0% 10 64.2 64.4 64.1 64.9 0.0
12.|-- 0.0% 10 65.3 65.1 64.6 66.2 0.0

19/08/2019 16:57:21 UTC


#2

This appears to be a widespread issue today across multiple continents and servers. Blizzard has responded they’re investigating but at the moment doesn’t look like anything really helpful has been discovered.