Latency issues STILL Canada East (Bell)

Technical Support
#1

Blizzard has closed the thread regarding latency and disconnecting issues with Bell users on East coast of Canada twice now. This issue has been going on since October when the Halloween update dropped. Three months and they closed the thread unsolved TWICE, while people were still posting Mtr’s and having the issue. The problem is not solved, latency is still high, still disonnecting. STILL same Mtr with same problem.

|                                      WinMTR statistics                                   |

|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |

|------------------------------------------------|------|------|------|------|------|------|

|                                SAGEMCOM -    1 |  444 |  441 |    0 |    0 |    7 |    0 |

|                              10.11.4.65 -    1 |  444 |  441 |   12 |   16 |   32 |   23 |

|                           10.178.206.82 -    1 |  444 |  441 |   12 |   13 |   16 |   13 |

|                           10.178.206.83 -    1 |  444 |  441 |   12 |   14 |   36 |   13 |

|    tcore3-toronto21_2-4-0-1.net.bell.ca -    1 |  444 |  441 |   14 |   18 |   26 |   17 |

|    tcore4-toronto01_0-1-0-0.net.bell.ca -    1 |  444 |  441 |   13 |   18 |   25 |   16 |

|       bx2-toronto01_et7-1-0.net.bell.ca -    1 |  444 |  441 |   13 |   14 |   58 |   14 |

|           ae55.bar2.Toronto1.Level3.net -    1 |  444 |  441 |   24 |   27 |   58 |   27 |

|                            4.69.216.226 -   13 |  305 |  267 |   28 |   30 |   39 |   33 |

|    BLIZZARD-EN.ear1.NewYork5.Level3.net -    1 |  444 |  441 |   32 |   35 |   63 |   42 |

|              ae1-br01-eqny8.as57976.net -    1 |  444 |  441 |   86 |   89 |  190 |   88 |

|         et-0-0-2-br02-eqch2.as57976.net -    1 |  442 |  439 |  138 |  294 | 1986 |  502 |

|           Destination host unreachable. -    2 |  422 |  416 |   88 |  153 | 4427 | 1402 |

|                   No response from host -  100 |   92 |    0 |    0 |    0 |    0 |    0 |

|                   No response from host -  100 |   92 |    0 |    0 |    0 |    0 |    0 |

|                   No response from host -  100 |   92 |    0 |    0 |    0 |    0 |    0 |

|                   No response from host -  100 |   92 |    0 |    0 |    0 |    0 |    0 |

|                   No response from host -  100 |   92 |    0 |    0 |    0 |    0 |    0 |

|                   No response from host -  100 |   92 |    0 |    0 |    0 |    0 |    0 |

|                   No response from host -  100 |   92 |    0 |    0 |    0 |    0 |    0 |

|                   No response from host -  100 |   92 |    0 |    0 |    0 |    0 |    0 |

|                   No response from host -  100 |   92 |    0 |    0 |    0 |    0 |    0 |

|                   No response from host -  100 |   92 |    0 |    0 |    0 |    0 |    0 |

|                   No response from host -  100 |   92 |    0 |    0 |    0 |    0 |    0 |

|                   No response from host -  100 |   92 |    0 |    0 |    0 |    0 |    0 |

|                   No response from host -  100 |   92 |    0 |    0 |    0 |    0 |    0 |

|                   No response from host -  100 |   92 |    0 |    0 |    0 |    0 |    0 |

|                   No response from host -  100 |   92 |    0 |    0 |    0 |    0 |    0 |

|                   No response from host -  100 |   92 |    0 |    0 |    0 |    0 |    0 |

|                   No response from host -  100 |   92 |    0 |    0 |    0 |    0 |    0 |

|________________________________________________|______|______|______|______|______|______|

   WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider ~~~~
2 Likes
#2

Are you only getting High Latency? I have bell too but instead of high latency, I randomly get “disconnected from Game Server”. Do you remember what was your server ip?

And Three months?! Oh god. I thought It started mid November because of the previous thread, but this is almost double that.

1 Like
#4

I get latency and disconnects, constantly. No I don’t I played OW for a few mins yesterday to see if it was fixed as Blizz closed the thread again saying it was. There was a thread they closed before the last one they closed as well.

2 Likes
#5

But your home equipment is still malfunctioning from the first time you posted about this, so need to fix that first.

#6

My equipment is not malfunctioning, it never was :s The issue was how Bell routes me to the Blizz server. I get 50mb/s download 15mb/s upload and lag/disconnect doing nothing else except for OW…

1 Like
#7

Slugontharug,

The previous posters identified your issue. You’re suffering packet loss between your modem and router. If you’re on wifi, I recommend ethernet. If you’ve been having problems for as long as you mentioned, your issue would have been unrelated to that thread. The issues in that thread started in november and were hit and miss thereafter.

In your specific case we see evidence of router or wifi malfunction. Until you fix this, the issue will continue. You can try power cycling the router/modem and use an ethernet cable if that fails. If even that doesn’t work replace the router and it should fix it.

If you still have problems after resolving the packet loss with the steps above, reply back with a new WinMTR which catches the problem. If you want more information on why this may be only affecting us, check this thread.

If all you are experiencing is ~90 MS average latency, this is expected latency from your house. You’re taking the most efficient route possible with our peers to the servers you’re going to.

1 Like
#8

You said the same thing in last thread, then 20+ other people posted mtr’s that were the same… I disconnected from the game during that match that I did an Mtr as well. I know what my average latency is in OW I have plenty of hours, so I can safely say OW latency is to high for me, I disconnect a lot from the server(over last few months only). No other programs lag or disconnect for me at all and I get great connect in other games I play. The last thread was actually opened in regards to a thread that was closed as “solved” before that as well, if you look at the op, so it has been since October, not November. I am not going to replace my router when there is absolutely nothing wrong with it and OW is the only problem I am having. The run around here is beyond annoying. You’re telling me a 90 latency is normal? You serious? 90 is laggy as hell, It was 28-32 when it was png, and 50-55 as latency and you’re going to tell me 90 is okay. My latencies are anywhere from 90-350 until I disconnect. Some matches are perfectly fine (50 latency) but those are few and far between.

I did a ping command to send multiple packets to numerous ip’s and had no packet loss. Sent 1000 packets to 24.105.62.129 (Us Central) with 0% loss and average 54ms, my typical in game connection. In game it is no longer avg 54ms however. Like I said as well, maybe 1 in 7 games will be perfect connection, rest are bad.

1 Like
#9

This has already been addressed in the stickies.

Continuing the discussion from Common Technical Issues and Solutions:

Overwatch is very sensitive to packet loss. Your modem may not constantly lose 1%, but it is SOMETIMES, which is a sign that the connection between you and it or the device itself is failing. Investigate your connection to it. Try a different cable. Then, if no improvement, get it replaced. You can keep getting mad over this, but you have to take action to resolve this. I only recommend contacting an ISP to people when I feel it is the best option for them. You pay for their service and Customer Support – use it!

My time here is volunteered and I do want to help everyone I can, but sometimes people have to take steps on their own (physical equipment issues). Please stop following me to each thread and attacking me.

#10

I have contacted my ISP twice, they have no idea what I am talking about and after testing my line they say there is no issue… I didn’t follow you to a thread either, I was looking to see if someone was still having same issue as me and I seen someone had the same problem and you happened to be there, sorry. Guess I am just screwed.

1 Like
#11

Are they testing your line on-site or from their customer service phone center? Anyone who comes out to your house should be able to put a handheld packet meter on your line and see this issue happening.

#12

Customer service nvm the fact it takes a bunch of time to call. Is there more specific information I can give, instead of “this game I play has terrible connection and their support tells me it is my router”? No person has physically been here to test it but at same time when they say it’s okay and the only thing I am having issues with is OW, then what is anyone supposed to think??

2 Likes
#13

“I have done WinMTR tests, which is a combination of traceroute and ping combined, and it shows data loss on the equipment at my home, which is causing issues with services I am trying to connect to.”

Then the only thing they tested is “can I ping this router and does it respond?” And the answer is yes, it does respond, just not reliably.

As mentioned previously, these games are highly sensitive to any packet loss, because of the real-time environment. You’re clearly getting inexperienced/low-level tech support on the line that doesn’t understand these concepts. Try getting your call escalated.

You never mentioned if you tried a new cable to connect to the modem. Did you?

If all else fails, do they have a local office where you can bring the equipment to exchange it?

#14

Okay I will call them one more time, not this minute but I will soon. I would not doubt at all that they are inexperienced, I struggle to even understand them…Yes I have tried different cables. Why are some matches laggy and some perfect? Maybe 1 in 7 matches I have are good connections but when I get a lobby with good connection, it doesn’t go bad mid game, it seems to be dependent on the match, maybe thats just me.

1 Like
#15

This could be for two reasons:

  1. Your modem is failing but not consistently, leaving some matches unscathed and others horribly laggy.

  2. Your ISP is using a different route to connect you to Blizzard servers. We did see 13% data loss on the hop between your ISP and Blizzard in the first WinMTR, which means whomever they pay to help them connect to Blizzard is experiencing problems. This is something your ISP has to work out on their own (they are the customer in this case).

#16

Your second point…That is exactly the problem and that is what was supposedly fixed in the last thread that was closed.

1 Like
#17

I think Blizzard contacts these companies, tries to help them pinpoint the problems, and then it is still in that company’s hands to get it fixed. I don’t work for Blizz, but this was mentioned in another similar thread I participated in. It does suck, but if enough customers pressure the ISP to look into it, they will either work with their routing partner or find a new one.

#18

Where is Drakuloth, they closed the thread unfixed, like I said. Yes, it is frustrating especially because so many of us had the problem, it took 2 months then we got lied to and the thread was closed without a solution. Did they even reach out to Bell @Drakuloth? How am I going to put pressure on Bell to contact whoever they need to and then get that company to fix that problem. It’s not going to happen. Guess I literally can’t play OW anymore.

Hey, just did this one now. What do you think?

|                                      WinMTR statistics                                   |
|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
|                               mynetwork -    0 |  320 |  320 |    0 |    0 |    7 |    0 |
|                              10.11.4.65 -    0 |  320 |  320 |   12 |   15 |   34 |   13 |
|                           10.178.206.82 -    4 |  281 |  271 |    0 |   14 |   20 |   14 |
|                           10.178.206.83 -    1 |  317 |  316 |   13 |   14 |   42 |   14 |
|    tcore3-toronto21_2-4-0-1.net.bell.ca -    1 |  317 |  316 |   15 |   18 |   25 |   19 |
|    tcore4-toronto01_0-1-0-0.net.bell.ca -    1 |  317 |  316 |   14 |   18 |   25 |   20 |
|       bx2-toronto01_et7-1-0.net.bell.ca -    0 |  320 |  320 |   14 |   14 |   38 |   14 |
|           ae55.bar2.Toronto1.Level3.net -    0 |  320 |  320 |   14 |   15 |   36 |   15 |
|                            4.69.216.226 -    3 |  297 |  291 |   28 |   29 |   33 |   29 |
|    BLIZZARD-EN.ear1.NewYork5.Level3.net -    0 |  320 |  320 |   28 |   30 |   54 |   29 |
|              ae1-br01-eqny8.as57976.net -    0 |  320 |  320 |   28 |   30 |   97 |   29 |
|         et-0-0-2-br02-eqch2.as57976.net -    2 |  302 |  298 |   39 |   71 | 3295 |   46 |
|                   No response from host -  100 |   65 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   65 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   65 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   65 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   65 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   65 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   65 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   65 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   65 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   65 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   65 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   65 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   65 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   65 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   65 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   65 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   65 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   65 |    0 |    0 |    0 |    0 |    0 |
|________________________________________________|______|______|______|______|______|______|
   WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider ~~~
1 Like