The last pass (which I bought) included a Reinhard skin according to the display. But it did not show up in the overview. I thought it was a temporary display error, but I didn’t see the skin in the hero menu either. It was one of the first rewards, so I also unlocked it.
Now with the new Rift it occurred to me that I could check whether the skin can now be selected in my hero overview - but this is still not the case, there are no new ones visible. This error affected several boxes/achievements, but I can’t remember all the exact descriptions.
Why have I not received the reward? How can this be granted to me retrospectively?
Regards