Kiriko Sukajan skin still locked in game after claiming

I have previously created a ticket to support about it, they say they can’t do anything about it.
“Thank you so much for contacting us with the details of your issue. Your information been passed on to the Overwatch team. While Customer Support is unable to directly assist with these matters, please know the Overwatch Team has continued working on solving reported problems. Unfortunately, we don’t have a timeframe for issues being resolved but progress is being made daily. The best place to get updates and news on these issues is here: Overwatch 2 Known Issues - October 25, 2022