Keeps Crashing and I don't know why

Briggs-11834 · October 17, 2019, 9:13am

It started right before the update for the halloween event. Overwatch will crash almost immediately after I click play. It’ll load a black screen and crash. I’ve updated my drivers, reinstalled twice, and have updated my java. I also don’t have a razor mouse so it’t not that issue. Any ideas?

Nicole-1893 · October 17, 2019, 9:53am

If not Razer, then it can be related to antivirus. But with all tech issues, you need to include a dxdiag for a diagnosis.

DxDiag instructions (click to expand/collapse)

Press Windows Key + R, then type DxDiag and press Enter.
In the DxDiag window, click Save All Information.
Name the file “dxdiag” and click Save.

To add it to your reply here:

Open the text file and copy all of the text.
Paste the text in your reply.
Highlight the pasted text and click </> on the post editor.

If your DxDiag does not fit in one message, you can post it on Pastebin.com and provide the hash code (the numbers/letters after the .com) in your reply.

Briggs-11834 · October 18, 2019, 12:09am

System Information

Time of this report: 10/17/2019, 20:07:18
Machine name: MATT-PC
Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_ldr_escrow.190916-1700)
Language: English (Regional Setting: English)
System Manufacturer: Hewlett-Packard
System Model: p6612p
BIOS: BIOS Date: 07/21/10 09:12:50 Ver: 6.02
Processor: AMD Athlon™ II X4 635 Processor (4 CPUs), ~2.9GHz
Memory: 12288MB RAM
Available OS Memory: 12288MB RAM
Page File: 5155MB used, 19417MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.01.7601.17514 32bit Unicode

DxDiag Notes
  Display Tab 1: No problems found.
    Sound Tab 1: No problems found.
    Sound Tab 2: No problems found.
    Sound Tab 3: No problems found.
    Sound Tab 4: No problems found.
      Input Tab: No problems found.
DirectX Debug Levels

Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)

Display Devices
      Card name: NVIDIA GeForce GT 1030
   Manufacturer: NVIDIA
      Chip type: GeForce GT 1030
       DAC type: Integrated RAMDAC
     Device Key: Enum\PCI\VEN_10DE&DEV_1D01&SUBSYS_63333842&REV_A1
 Display Memory: 4095 MB
Dedicated Memory: 1959 MB
Shared Memory: 2136 MB
Current Mode: 1768 x 992 (32 bit) (30Hz)
Monitor Name: Generic PnP Monitor
Monitor Model: SAMSUNG
Monitor Id: SAM0E4C
Native Mode: 1360 x 768§ (60.015Hz)
Output Type: HDMI
Driver Name: nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
Driver File Version: 26.21.0014.3648 (English)
Driver Version: 26.21.14.3648
DDI Version: 11
Driver Model: WDDM 1.1
Driver Attributes: Final Retail
Driver Date/Size: 9/27/2019 17:09:04, 21844632 bytes
WHQL Logo’d: Yes
WHQL Date Stamp:
Device Identifier: {D7B71E3E-5E41-11CF-B255-3D431BC2D735}
Vendor ID: 0x10DE
Device ID: 0x1D01
SubSys ID: 0x63333842
Revision ID: 0x00A1
Driver Strong Name: oem21.inf:NVIDIA_Devices.NTamd64.6.1:Section138:26.21.14.3648:pci\ven_10de&dev_1d01
Rank Of Driver: 00E62001
Video Accel:
Deinterlace Caps: {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
D3D9 Overlay: Supported
DXVA-HD: Supported
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled

Sound Devices
        Description: Speakers (2- SADES Audio Device)
Default Sound Playback: Yes
Default Voice Playback: Yes
Hardware ID: USB\VID_0C76&PID_161B&REV_0100&MI_00
Manufacturer ID: 65535
Product ID: 65535
Type: WDM
Driver Name: USBAUDIO.sys
Driver Version: 6.01.7601.18208 (English)
Driver Attributes: Final Retail
WHQL Logo’d: Yes
Date and Size: 7/12/2013 06:40:58, 109824 bytes
Other Files:
Driver Provider: Microsoft
HW Accel Level: Basic
Cap Flags: 0xF1F
Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX™ 2.0 Listen/Src: No, No
I3DL2™ Listen/Src: No, No
Sensaura™ ZoomFX™: No
        Description: Line (Voicemod Virtual Audio Device (WDM))
Default Sound Playback: No
Default Voice Playback: No
Hardware ID: *VMDriver
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: vmdrv.sys
Driver Version: 10.00.10011.16384 (English)
Driver Attributes: Final Retail
WHQL Logo’d: n/a
Date and Size: 11/22/2018 17:37:06, 27648 bytes
Other Files:
Driver Provider: Voicemod
HW Accel Level: Basic
Cap Flags: 0xF1F
Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX™ 2.0 Listen/Src: No, No
I3DL2™ Listen/Src: No, No
Sensaura™ ZoomFX™: No
        Description: SAMSUNG (NVIDIA High Definition Audio)
Default Sound Playback: No
Default Voice Playback: No
Hardware ID: HDAUDIO\FUNC_01&VEN_10DE&DEV_0081&SUBSYS_38426333&REV_1001
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: nvhda64v.sys
Driver Version: 1.03.0038.0021 (English)
Driver Attributes: Final Retail
WHQL Logo’d: Yes
Date and Size: 9/27/2019 14:20:07, 228792 bytes
Other Files:
Driver Provider: NVIDIA Corporation
HW Accel Level: Basic
Cap Flags: 0xF1F
Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX™ 2.0 Listen/Src: No, No
I3DL2™ Listen/Src: No, No
Sensaura™ ZoomFX™: No
        Description: Digital Audio (S/PDIF) (High Definition Audio Device)
Default Sound Playback: No
Default Voice Playback: No
Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0888&SUBSYS_103C2AB1&REV_1003
Manufacturer ID: 1
Product ID: 65535
Type: WDM
Driver Name: HdAudio.sys
Driver Version: 6.01.7601.24519 (English)
Driver Attributes: Final Retail
WHQL Logo’d: Yes
Date and Size: 8/26/2019 22:34:01, 350208 bytes
Other Files:
Driver Provider: Microsoft
HW Accel Level: Basic
Cap Flags: 0xF1F
Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX™ 2.0 Listen/Src: No, No
I3DL2™ Listen/Src: No, No
Sensaura™ ZoomFX™: No

Sound Capture Devices
        Description: Microphone (2- SADES Audio Device)
Default Sound Capture: Yes
Default Voice Capture: Yes
Driver Name: USBAUDIO.sys
Driver Version: 6.01.7601.18208 (English)
Driver Attributes: Final Retail
Date and Size: 7/12/2013 06:40:58, 109824 bytes
Cap Flags: 0x1
Format Flags: 0xFFFFF
        Description: Microphone (Voicemod Virtual Audio Device (WDM))
Default Sound Capture: No
Default Voice Capture: No
Driver Name: vmdrv.sys
Driver Version: 10.00.10011.16384 (English)
Driver Attributes: Final Retail
Date and Size: 11/22/2018 17:37:06, 27648 bytes
Cap Flags: 0x1
Format Flags: 0xFFFFF

DirectInput Devices
  Device Name: Mouse
     Attached: 1
Controller ID: n/a
Vendor/Product ID: n/a
FF Driver: n/a
  Device Name: Keyboard
     Attached: 1
Controller ID: n/a
Vendor/Product ID: n/a
FF Driver: n/a
  Device Name: HP USB Multimedia Keyboard
     Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x04CA, 0x0040
FF Driver: n/a
  Device Name: HP USB Multimedia Keyboard
     Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x04CA, 0x0040
FF Driver: n/a
  Device Name: HP USB Multimedia Keyboard
     Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x04CA, 0x0040
FF Driver: n/a
  Device Name: USB Gaming Mouse
     Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x04D9, 0xA156
FF Driver: n/a
  Device Name: USB Gaming Mouse
     Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x04D9, 0xA156
FF Driver: n/a
  Device Name: USB Gaming Mouse
     Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x04D9, 0xA156
FF Driver: n/a
  Device Name: USB Gaming Mouse
     Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x04D9, 0xA156
FF Driver: n/a
  Device Name: SADES Audio Device
     Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x0C76, 0x161B
FF Driver: n/a

Poll w/ Interrupt: No

USB Devices

USB Root Hub
| Vendor/Product ID: 0x1002, 0x4397
| Matching Device ID: usb\root_hub
| Service: usbhub

Gameport Devices

PS/2 Devices

HID Keyboard Device
| Vendor/Product ID: 0x04CA, 0x0040
| Matching Device ID: hid_device_system_keyboard
| Service: kbdhid
|

HID Keyboard Device
| Vendor/Product ID: 0x04D9, 0xA156
| Matching Device ID: hid_device_system_keyboard
| Service: kbdhid
|

Terminal Server Keyboard Driver
| Matching Device ID: root\rdp_kbd
| Upper Filters: kbdclass
| Service: TermDD
|

HID-compliant mouse
| Vendor/Product ID: 0x04D9, 0xA156
| Matching Device ID: hid_device_system_mouse
| Service: mouhid
|

Terminal Server Mouse Driver
| Matching Device ID: root\rdp_mou
| Upper Filters: mouclass
| Service: TermDD

Disk & DVD/CD-ROM Drives
  Drive: C:
Free Space: 733.6 GB
Total Space: 976.7 GB
File System: NTFS
Model: SPCC Sol id State Disk SATA Disk Device
  Drive: D:
  Model: hp DVD-RAM GH60L SATA CdRom Device
 Driver: c:\windows\system32\drivers\cdrom.sys, 6.01.7601.17514 (English), , 0 bytes
System Devices
 Name: Realtek PCIe FE Family Controller
Device ID: PCI\VEN_10EC&DEV_8136&SUBSYS_2AB1103C&REV_05\4&C011167&0&0050
Driver: n/a
 Name: PCI standard host CPU bridge
Device ID: PCI\VEN_1022&DEV_1202&SUBSYS_00000000&REV_00\3&267A616A&0&C2
Driver: n/a
 Name: Standard Enhanced PCI to USB Host Controller
Device ID: PCI\VEN_1002&DEV_4396&SUBSYS_2AB1103C&REV_00\3&267A616A&0&9A
Driver: n/a
 Name: NVIDIA GeForce GT 1030
Device ID: PCI\VEN_10DE&DEV_1D01&SUBSYS_63333842&REV_A1\4&3527B13C&0&0010
Driver: n/a
 Name: PCI standard host CPU bridge
Device ID: PCI\VEN_1022&DEV_1201&SUBSYS_00000000&REV_00\3&267A616A&0&C1
Driver: n/a
 Name: Standard Enhanced PCI to USB Host Controller
Device ID: PCI\VEN_1002&DEV_4396&SUBSYS_2AB1103C&REV_00\3&267A616A&0&92
Driver: n/a
 Name: High Definition Audio Controller
Device ID: PCI\VEN_10DE&DEV_0FB8&SUBSYS_63333842&REV_A1\4&3527B13C&0&0110
Driver: n/a
 Name: PCI standard host CPU bridge
Device ID: PCI\VEN_1022&DEV_1200&SUBSYS_00000000&REV_00\3&267A616A&0&C0
Driver: n/a
 Name: AMD SATA Controller
Device ID: PCI\VEN_1002&DEV_4391&SUBSYS_2AB1103C&REV_00\3&267A616A&0&88
Driver: n/a
 Name: PCI standard PCI-to-PCI bridge
Device ID: PCI\VEN_1022&DEV_9609&SUBSYS_2AB1103C&REV_00\3&267A616A&0&50
Driver: n/a
 Name: PCI standard ISA bridge
Device ID: PCI\VEN_1002&DEV_439D&SUBSYS_2AB1103C&REV_00\3&267A616A&0&A3
Driver: n/a
 Name: AMD SMBus
Device ID: PCI\VEN_1002&DEV_4385&SUBSYS_2AB1103C&REV_3C\3&267A616A&0&A0
Driver: n/a
 Name: PCI standard PCI-to-PCI bridge
Device ID: PCI\VEN_1022&DEV_9603&SUBSYS_2AB1103C&REV_00\3&267A616A&0&10
Driver: n/a
 Name: Standard OpenHCD USB Host Controller
Device ID: PCI\VEN_1002&DEV_4398&SUBSYS_2AB1103C&REV_00\3&267A616A&0&99
Driver: n/a
 Name: ATI I/O Communications Processor PCI Bus Controller
Device ID: PCI\VEN_1002&DEV_4384&SUBSYS_00000000&REV_00\3&267A616A&0&A4
Driver: n/a
 Name: PCI standard host CPU bridge
Device ID: PCI\VEN_1022&DEV_9601&SUBSYS_2AB1103C&REV_00\3&267A616A&0&00
Driver: n/a
 Name: Standard OpenHCD USB Host Controller
Device ID: PCI\VEN_1002&DEV_4398&SUBSYS_2AB1103C&REV_00\3&267A616A&0&91
Driver: n/a
 Name: High Definition Audio Controller
Device ID: PCI\VEN_1002&DEV_4383&SUBSYS_2AB1103C&REV_00\3&267A616A&0&A2
Driver: n/a
 Name: PCI standard host CPU bridge
Device ID: PCI\VEN_1022&DEV_1204&SUBSYS_00000000&REV_00\3&267A616A&0&C4
Driver: n/a
 Name: Standard OpenHCD USB Host Controller
Device ID: PCI\VEN_1002&DEV_4397&SUBSYS_2AB1103C&REV_00\3&267A616A&0&98
Driver: n/a
 Name: PCI standard host CPU bridge
Device ID: PCI\VEN_1022&DEV_1203&SUBSYS_00000000&REV_00\3&267A616A&0&C3
Driver: n/a
 Name: Standard OpenHCD USB Host Controller
Device ID: PCI\VEN_1002&DEV_4397&SUBSYS_2AB1103C&REV_00\3&267A616A&0&90
Driver: n/a

DirectShow Filters

DirectShow Filters:
WMAudio Decoder DMO,0x00800800,1,1,WMADMOD.DLL,6.01.7601.19091
WMAPro over S/PDIF DMO,0x00600800,1,1,WMADMOD.DLL,6.01.7601.19091
WMSpeech Decoder DMO,0x00600800,1,1,WMSPDMOD.DLL,6.01.7601.19091
MP3 Decoder DMO,0x00600800,1,1,mp3dmod.dll,6.01.7601.19091
Mpeg4s Decoder DMO,0x00800001,1,1,mp4sdecd.dll,6.01.7601.19091
WMV Screen decoder DMO,0x00600800,1,1,wmvsdecd.dll,6.01.7601.19091
WMVideo Decoder DMO,0x00800001,1,1,wmvdecod.dll,6.01.7601.19091
Mpeg43 Decoder DMO,0x00800001,1,1,mp43decd.dll,6.01.7601.19091
Mpeg4 Decoder DMO,0x00800001,1,1,mpg4decd.dll,6.01.7601.19091
DV Muxer,0x00400000,0,0,qdv.dll,6.06.7601.17514
Color Space Converter,0x00400001,1,1,quartz.dll,6.06.7601.24499
WM ASF Reader,0x00400000,0,0,qasf.dll,12.00.7601.19091
Screen Capture filter,0x00200000,0,1,wmpsrcwp.dll,12.00.7601.17514
AVI Splitter,0x00600000,1,1,quartz.dll,6.06.7601.24499
VGA 16 Color Ditherer,0x00400000,1,1,quartz.dll,6.06.7601.24499
SBE2MediaTypeProfile,0x00200000,0,0,sbe.dll,6.06.7601.17528
Microsoft DTV-DVD Video Decoder,0x005fffff,2,4,msmpeg2vdec.dll,12.00.9200.17037
AC3 Parser Filter,0x00600000,1,1,mpg2splt.ax,6.06.7601.17528
StreamBufferSink,0x00200000,0,0,sbe.dll,6.06.7601.17528
MJPEG Decompressor,0x00600000,1,1,quartz.dll,6.06.7601.24499
MPEG-I Stream Splitter,0x00600000,1,2,quartz.dll,6.06.7601.24499
SAMI (CC) Parser,0x00400000,1,1,quartz.dll,6.06.7601.24499
VBI Codec,0x00600000,1,4,VBICodec.ax,6.06.7601.17514
MPEG-2 Splitter,0x005fffff,1,0,mpg2splt.ax,6.06.7601.17528
Closed Captions Analysis Filter,0x00200000,2,5,cca.dll,6.06.7601.17514
SBE2FileScan,0x00200000,0,0,sbe.dll,6.06.7601.17528
Microsoft MPEG-2 Video Encoder,0x00200000,1,1,msmpeg2enc.dll,6.01.7601.19091
Internal Script Command Renderer,0x00800001,1,0,quartz.dll,6.06.7601.24499
MPEG Audio Decoder,0x03680001,1,1,quartz.dll,6.06.7601.24499
DV Splitter,0x00600000,1,2,qdv.dll,6.06.7601.17514
Video Mixing Renderer 9,0x00200000,1,0,quartz.dll,6.06.7601.24499
Microsoft MPEG-2 Encoder,0x00200000,2,1,msmpeg2enc.dll,6.01.7601.19091
ACM Wrapper,0x00600000,1,1,quartz.dll,6.06.7601.24499
Video Renderer,0x00800001,1,0,quartz.dll,6.06.7601.24499
MPEG-2 Video Stream Analyzer,0x00200000,0,0,sbe.dll,6.06.7601.17528
Line 21 Decoder,0x00600000,1,1,qdvd.dll,6.06.7601.24499
Video Port Manager,0x00600000,2,1,quartz.dll,6.06.7601.24499
Video Renderer,0x00400000,1,0,quartz.dll,6.06.7601.24499
VPS Decoder,0x00200000,0,0,WSTPager.ax,6.06.7601.17514
WM ASF Writer,0x00400000,0,0,qasf.dll,12.00.7601.19091
VBI Surface Allocator,0x00600000,1,1,vbisurf.ax,6.01.7601.17514
File writer,0x00200000,1,0,qcap.dll,6.06.7601.17514
iTV Data Sink,0x00600000,1,0,itvdata.dll,6.06.7601.17514
iTV Data Capture filter,0x00600000,1,1,itvdata.dll,6.06.7601.17514
DVD Navigator,0x00200000,0,3,qdvd.dll,6.06.7601.24499
Overlay Mixer2,0x00200000,1,1,qdvd.dll,6.06.7601.24499
AVI Draw,0x00600064,9,1,quartz.dll,6.06.7601.24499
RDP DShow Redirection Filter,0xffffffff,1,0,DShowRdpFilter.dll,
Microsoft MPEG-2 Audio Encoder,0x00200000,1,1,msmpeg2enc.dll,6.01.7601.19091
WST Pager,0x00200000,1,1,WSTPager.ax,6.06.7601.17514
MPEG-2 Demultiplexer,0x00600000,1,1,mpg2splt.ax,6.06.7601.17528
DV Video Decoder,0x00800000,1,1,qdv.dll,6.06.7601.17514
SampleGrabber,0x00200000,1,1,qedit.dll,6.06.7601.19091
Null Renderer,0x00200000,1,0,qedit.dll,6.06.7601.19091
MPEG-2 Sections and Tables,0x005fffff,1,0,Mpeg2Data.ax,6.06.7601.17514
Microsoft AC3 Encoder,0x00200000,1,1,msac3enc.dll,6.01.7601.17514
StreamBufferSource,0x00200000,0,0,sbe.dll,6.06.7601.17528
Smart Tee,0x00200000,1,2,qcap.dll,6.06.7601.17514
Overlay Mixer,0x00200000,0,0,qdvd.dll,6.06.7601.24499
AVI Decompressor,0x00600000,1,1,quartz.dll,6.06.7601.24499
AVI/WAV File Source,0x00400000,0,2,quartz.dll,6.06.7601.24499
Wave Parser,0x00400000,1,1,quartz.dll,6.06.7601.24499
MIDI Parser,0x00400000,1,1,quartz.dll,6.06.7601.24499
Multi-file Parser,0x00400000,1,1,quartz.dll,6.06.7601.24499
File stream renderer,0x00400000,1,1,quartz.dll,6.06.7601.24499
Microsoft DTV-DVD Audio Decoder,0x005fffff,1,1,msmpeg2adec.dll,6.01.7601.23285
StreamBufferSink2,0x00200000,0,0,sbe.dll,6.06.7601.17528
AVI Mux,0x00200000,1,0,qcap.dll,6.06.7601.17514
Line 21 Decoder 2,0x00600002,1,1,quartz.dll,6.06.7601.24499
File Source (Async.),0x00400000,0,1,quartz.dll,6.06.7601.24499
File Source (URL),0x00400000,0,1,quartz.dll,6.06.7601.24499
Infinite Pin Tee Filter,0x00200000,1,1,qcap.dll,6.06.7601.17514
Enhanced Video Renderer,0x00200000,1,0,evr.dll,6.01.7601.24499
BDA MPEG2 Transport Information Filter,0x00200000,2,0,psisrndr.ax,6.06.7601.17669
MPEG Video Decoder,0x40000001,1,1,quartz.dll,6.06.7601.24499

WDM Streaming Tee/Splitter Devices:
Tee/Sink-to-Sink Converter,0x00200000,1,1,ksproxy.ax,6.01.7601.19091

Video Compressors:
WMVideo8 Encoder DMO,0x00600800,1,1,wmvxencd.dll,6.01.7601.19091
WMVideo9 Encoder DMO,0x00600800,1,1,wmvencod.dll,6.01.7601.19091
MSScreen 9 encoder DMO,0x00600800,1,1,wmvsencd.dll,6.01.7601.19091
DV Video Encoder,0x00200000,0,0,qdv.dll,6.06.7601.17514
MJPEG Compressor,0x00200000,0,0,quartz.dll,6.06.7601.24499
Cinepak Codec by Radius,0x00200000,1,1,qcap.dll,6.06.7601.17514
Intel IYUV codec,0x00200000,1,1,qcap.dll,6.06.7601.17514
Intel IYUV codec,0x00200000,1,1,qcap.dll,6.06.7601.17514
Microsoft RLE,0x00200000,1,1,qcap.dll,6.06.7601.17514
Microsoft Video 1,0x00200000,1,1,qcap.dll,6.06.7601.17514

Audio Compressors:
WM Speech Encoder DMO,0x00600800,1,1,WMSPDMOE.DLL,6.01.7601.19091
WMAudio Encoder DMO,0x00600800,1,1,WMADMOE.DLL,6.01.7601.19091
IMA ADPCM,0x00200000,1,1,quartz.dll,6.06.7601.24499
PCM,0x00200000,1,1,quartz.dll,6.06.7601.24499
Microsoft ADPCM,0x00200000,1,1,quartz.dll,6.06.7601.24499
GSM 6.10,0x00200000,1,1,quartz.dll,6.06.7601.24499
CCITT A-Law,0x00200000,1,1,quartz.dll,6.06.7601.24499
CCITT u-Law,0x00200000,1,1,quartz.dll,6.06.7601.24499
MPEG Layer-3,0x00200000,1,1,quartz.dll,6.06.7601.24499

Audio Capture Sources:
Microphone (2- SADES Audio Devi,0x00200000,0,0,qcap.dll,6.06.7601.17514
Microphone (Voicemod Virtual Au,0x00200000,0,0,qcap.dll,6.06.7601.17514

PBDA CP Filters:
PBDA DTFilter,0x00600000,1,1,CPFilters.dll,6.06.7601.19135
PBDA ETFilter,0x00200000,0,0,CPFilters.dll,6.06.7601.19135
PBDA PTFilter,0x00200000,0,0,CPFilters.dll,6.06.7601.19135

Midi Renderers:
Default MidiOut Device,0x00800000,1,0,quartz.dll,6.06.7601.24499
Microsoft GS Wavetable Synth,0x00200000,1,0,quartz.dll,6.06.7601.24499

WDM Streaming Capture Devices:
,0x00000000,0,0,
VAD Wave,0x00200000,2,2,ksproxy.ax,6.01.7601.19091
SADES Audio Device,0x00200000,2,2,ksproxy.ax,6.01.7601.19091

WDM Streaming Rendering Devices:
,0x00000000,0,0,
HD Audio SPDIF out,0x00200000,1,1,ksproxy.ax,6.01.7601.19091
VAD Wave,0x00200000,2,2,ksproxy.ax,6.01.7601.19091
SADES Audio Device,0x00200000,2,2,ksproxy.ax,6.01.7601.19091

BDA Network Providers:
Microsoft ATSC Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514
Microsoft DVBC Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514
Microsoft DVBS Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514
Microsoft DVBT Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514
Microsoft Network Provider,0x00200000,0,1,MSNP.ax,6.06.7601.17514

Multi-Instance Capable VBI Codecs:
VBI Codec,0x00600000,1,4,VBICodec.ax,6.06.7601.17514

BDA Transport Information Renderers:
BDA MPEG2 Transport Information Filter,0x00600000,2,0,psisrndr.ax,6.06.7601.17669
MPEG-2 Sections and Tables,0x00600000,1,0,Mpeg2Data.ax,6.06.7601.17514

BDA CP/CA Filters:
Decrypt/Tag,0x00600000,1,1,EncDec.dll,6.06.7601.19135
Encrypt/Tag,0x00200000,0,0,EncDec.dll,6.06.7601.19135
PTFilter,0x00200000,0,0,EncDec.dll,6.06.7601.19135
XDS Codec,0x00200000,0,0,EncDec.dll,6.06.7601.19135

WDM Streaming Communication Transforms:
Tee/Sink-to-Sink Converter,0x00200000,1,1,ksproxy.ax,6.01.7601.19091

Audio Renderers:
Speakers (2- SADES Audio Device,0x00200000,1,0,quartz.dll,6.06.7601.24499
Default DirectSound Device,0x00800000,1,0,quartz.dll,6.06.7601.24499
Default WaveOut Device,0x00200000,1,0,quartz.dll,6.06.7601.24499
Digital Audio (S/PDIF) (High De,0x00200000,1,0,quartz.dll,6.06.7601.24499
DirectSound: Digital Audio (S/PDIF) (High Definition Audio Device),0x00200000,1,0,quartz.dll,6.06.7601.24499
DirectSound: Line (Voicemod Virtual Audio Device (WDM)),0x00200000,1,0,quartz.dll,6.06.7601.24499
DirectSound: SAMSUNG (NVIDIA High Definition Audio),0x00200000,1,0,quartz.dll,6.06.7601.24499
DirectSound: Speakers (2- SADES Audio Device),0x00200000,1,0,quartz.dll,6.06.7601.24499
Line (Voicemod Virtual Audio De,0x00200000,1,0,quartz.dll,6.06.7601.24499
SAMSUNG (NVIDIA High Definition,0x00200000,1,0,quartz.dll,6.06.7601.24499

EVR Power Information

Current Setting: {5C67A112-A4C9-483F-B4A7-1D473BECAFDC} (Quality)
Quality Flags: 2576
Enabled:
Force throttling
Allow half deinterlace
Allow scaling
Decode Power Usage: 100
Balanced Flags: 1424
Enabled:
Force throttling
Allow batching
Force half deinterlace
Force scaling
Decode Power Usage: 50
PowerFlags: 1424
Enabled:
Force throttling
Allow batching
Force half deinterlace
Force scaling
Decode Power Usage: 0

Nicole-1893 · October 18, 2019, 2:32am

I think your processor may fall below the minimum requirement for the game. It is possible that it worked before, but as updates continue, processors not meeting those requirements will fall behind/not be able to load the game properly.

You can open a ticket with the staff to confirm this.

Briggs-11834 · October 18, 2019, 2:36am

Thank you for the help!

Ibaraius · October 20, 2019, 10:50pm

Hey, Briggs!

We have recently been tracking a trend. If you wouldn’t mind testing out something. Temporarily uninstall Avast and let us know if the crashes stop: Avast Removal Tool | Download Avast Clear | Avast