I encounter this (or a similar issue) on the Nintendo Switch platform, described in more detail here:
If you are encountering this issue on the Nintendo Switch platform, you may have success with the steps I posted in this topic:
They work for me, but unfortunately do not appear to work for @GOWONFLUENCE-2858.
Other players have sometimes suggested that ensuring that their platforms’ date, time (clock) and/or timezone was set accurately seemed to correct (or at least help with) this issue…
- On the Microsoft Xbox platform, you can do this from the Settings > System > Time section.
- On the Nintendo Switch platform, you can do this from the System Settings > System > Date and Time section.
- On the Sony PlayStation platform, you can do this from the Settings > System > Date and Time section.
IMPORTANT: After doing that, force close/quit the Overwatch 2 game app, relaunch it (if you do NOT see the video cutscene of the Blizzard logo, then you did not successfully fully close/quit the game app; try again) and reconnect again.
If that still does not appear to resolve this (even temporarily), I assume you’re stuck until Blizzard assists or resolves the underlying issue. Or, until another player can share better guidance.