Will find the post which referenced this and link it here.
Yep. I did look around and find this quote in the meantime.
Whilst the validity of those pieces of evidence is open to question you mean NA.*
Just like you don’t question the validity of the devs’ quotes praising Open Queue in the Arcade after such a short time of testing, I don’t want you questioning the usage statistics, along with official developer quotes such as this one:
The primary goal of this feature has always been to increase the quality of Overwatch matches, and it’s been great to see so much positive feedback about match quality in a role queue world. Creating high quality online multiplayer games of Overwatch has multiple components and Role Queue has helped us do this in several important ways.
We believe the most exciting, fun games are between players of similar skill. Role Queue allows us to track your skill with the three roles separately. So, when you play as a 2100 SR Tank we try to match you with 2100 SR Damage and Support players, both on your team and on the enemy team. We can’t guarantee that all your games will be super close 3-2 games that ended in overtime. Stompy games sometimes happen even with great matchmaking and well balanced teams. Improving our skill-based matchmaking with Role Queue has been a clear net positive for match fairness so far. We’ve also seen feedback from players who enjoy having their three separate SRs as goals to drive personal improvement.
We also believe that games of Overwatch are better when both teams have balanced team compositions. This has been the loudest, most noticeable positive feedback from everyone. Players can no longer get matched into a game where no one wants to play a tank. You can also feel better queueing as a tank knowing that there will be 2 healers to help keep you alive. With both teams guaranteed to have 2 tank, 2 healer, and 2 damage roles the games immediately feel fairer and more winnable. Players are more engaged, perform better, and ultimately have more fun when the games are balanced.
Preventing discussions about who plays what role from overheating into arguments or worse is also having an immediate impact on player’s enjoyment of the game. Overwatch is at its best when teammates are working together in a positive fashion. Negative communication not only feels bad, it makes you play worse.
With the generally positive feedback we also seen some a few concerns from players.
Which, along with almost all unofficial polls carried out, prove RQ as being the preferred Competitive game mode.