Player counts are doing OK, but still slowly declining. The problem is that people aren’t buying in on MTX as much as they would like. People were avoiding battle passes because they were predatory by locking heroes behind them. Skins are all meh because you can’t even see your own skin unless you emote or get bodied. Weapon skins are ???
I’m not really sure what they plan to do from a MTX standpoint. If they were smart, they’d start selling colour schemes and ability MTX and stop banning people automatically based on report volume.