I Reset Winsock data, now can't connect

[Saej-1662]

I entered the commands in CMD,

netsh winsock reset
ipconfig /flushdns
ipconfig /release
ipconfig /renew

and changed my DNS server.

Now, when i try to log in, the “lost connection to game server” appears.

Here is my LookigGlass info for the Overwatch service:

TRACEROUTE:
traceroute to 69.131.5.93 (69.131.5.93), 15 hops max, 60 byte packets
1 Blizzard Blizzard 0.769 ms 1.515 ms 1.527 ms
2 24.105.18.131 (24.105.18.131) 1.538 ms 1.546 ms 1.603 ms
3 137.221.105.12 (137.221.105.12) 1.523 ms 1.531 ms 1.625 ms
4 137.221.66.16 (137.221.66.16) 1.589 ms 1.549 ms 1.553 ms
5 137.221.83.66 (137.221.83.66) 32.482 ms 32.523 ms 32.531 ms
6 137.221.65.68 (137.221.65.68) 32.469 ms 30.988 ms 30.964 ms
7 137.221.65.1 (137.221.65.1) 30.870 ms 30.903 ms 30.276 ms
8 137.221.65.7 (137.221.65.7) 31.934 ms 31.943 ms 31.339 ms
9 137.221.65.116 (137.221.65.116) 30.504 ms 30.522 ms 30.529 ms
10 137.221.65.41 (137.221.65.41) 30.537 ms 30.373 ms 30.555 ms
11 137.221.73.32 (137.221.73.32) 31.456 ms 30.722 ms 30.728 ms
12 six. tdstelecom. com (206.81.80.178) 30.860 ms 30.880 ms 31.473 ms
13 kgldgaamhed11-lag115.network .tds .net (64.50.238.214) 94.561 ms 97.823 ms 98.675 ms
14 h69-131-5-93.kgldga. dsl.dynamic. tds. net (69.131.5.93) 102.933 ms 103.314 ms 102.646 ms

16/06/2019 21:17:12 UTC

TRACEROUTE:
traceroute to 69.131.5.93 (69.131.5.93), 15 hops max, 60 byte packets
1 Blizzard Blizzard 1.753 ms 1.746 ms 1.758 ms
2 24.105.18.131 (24.105.18.131) 2.960 ms 2.998 ms 3.012 ms
3 137.221.105.12 (137.221.105.12) 2.991 ms 3.042 ms 3.078 ms
4 137.221.66.16 (137.221.66.16) 2.999 ms 3.039 ms 3.048 ms
5 137.221.83.66 (137.221.83.66) 31.859 ms 31.871 ms 31.883 ms
6 137.221.65.68 (137.221.65.68) 36.337 ms 31.131 ms 31.096 ms
7 137.221.65.1 (137.221.65.1) 30.320 ms 30.270 ms 30.324 ms
8 137.221.65.7 (137.221.65.7) 36.293 ms 35.687 ms 35.670 ms
9 137.221.65.116 (137.221.65.116) 32.053 ms 32.100 ms 32.111 ms
10 137.221.65.41 (137.221.65.41) 31.086 ms 30.680 ms 30.684 ms
11 137.221.73.32 (137.221.73.32) 30.263 ms 30.273 ms 30.276 ms
12 six. tdstelecom(dot)com (206.81.80.178) 30.602 ms 30.639 ms 30.642 ms
13 kgldgaamhed11-lag115. network. tds. net (64.50.238.214) 89.389 ms 96.938 ms 99.456 ms
14 h69-131-5-93.kgldga.dsl. dynamic.tds .net (69.131.5.93) 103.440 ms 103.883 ms 103.595 ms

16/06/2019 21:17:12 UTC

PING:
PING 69.131.5.93 (69.131.5.93) 56(84) bytes of data.
64 bytes from 69.131.5.93: icmp_seq=1 ttl=55 time=103 ms
64 bytes from 69.131.5.93: icmp_seq=2 ttl=55 time=114 ms
64 bytes from 69.131.5.93: icmp_seq=3 ttl=55 time=103 ms
64 bytes from 69.131.5.93: icmp_seq=4 ttl=55 time=102 ms

— 69.131.5.93 ping statistics —
4 packets transmitted, 4 received, 0% packet loss, time 2999ms
rtt min/avg/max/mdev = 102.919/106.223/114.494/4.803 ms

16/06/2019 21:17:12 UTC

PING:
PING 69.131.5.93 (69.131.5.93) 56(84) bytes of data.
64 bytes from 69.131.5.93: icmp_seq=1 ttl=55 time=102 ms
64 bytes from 69.131.5.93: icmp_seq=2 ttl=55 time=102 ms
64 bytes from 69.131.5.93: icmp_seq=3 ttl=55 time=102 ms
64 bytes from 69.131.5.93: icmp_seq=4 ttl=55 time=112 ms

— 69.131.5.93 ping statistics —
4 packets transmitted, 4 received, 0% packet loss, time 3000ms
rtt min/avg/max/mdev = 102.197/105.093/112.562/4.338 ms

16/06/2019 21:17:13 UTC

MTR:
Start: Sun Jun 16 21:17:12 2019 Blizzard 1.|-- Blizzard 0.0% 10 2.0 3.0 0.3 19.3 5.9
2.|-- 24.105.18.131 0.0% 10 6.2 4.5 0.5 19.6 6.9
3.|-- 137.221.105.12 0.0% 10 2.1 4.2 0.5 16.1 5.2
4.|-- 137.221.66.16 0.0% 10 0.6 3.7 0.5 17.4 5.3
5.|-- 137.221.83.66 0.0% 10 30.2 31.5 30.1 41.8 3.6
6.|-- 137.221.65.68 0.0% 10 30.2 36.0 30.1 82.5 16.4
7.|-- 137.221.65.1 0.0% 10 30.1 32.8 30.0 43.5 5.0
8.|-- 137.221.65.7 0.0% 10 30.3 32.1 30.0 40.5 3.6
9.|-- 137.221.65.116 0.0% 10 30.2 32.6 30.0 43.1 5.1
10.|-- 137.221.65.41 0.0% 10 30.3 46.1 30.1 110.8 29.5
11.|-- 137.221.73.32 0.0% 10 30.3 41.2 30.3 71.3 14.5
12.|-- six.tdstelecom. com 0.0% 10 30.5 34.1 30.5 44.3 5.4
13.|-- kgldgaamhed11-lag115. network. tds. net 0.0% 10 89.8 98.1 88.5 125.1 11.4
14.|-- h69-131-5-93.kgldga.dsl. dynamic.tds. net 0.0% 10 103.2 104.4 102.7 113.9 3.3

16/06/2019 21:17:12 UTC

MTR:
Start: Sun Jun 16 21:17:12 2019 Blizzard 1.|-- Blizzard 0.0% 10 0.5 3.0 0.3 11.7 4.5
2.|-- 24.105.18.131 0.0% 10 0.5 5.7 0.5 21.5 7.1
3.|-- 137.221.105.12 0.0% 10 0.5 3.5 0.5 20.8 6.4
4.|-- 137.221.66.16 0.0% 10 0.6 1.9 0.5 12.4 3.7
5.|-- 137.221.83.66 0.0% 10 30.0 35.6 30.0 83.0 16.7
6.|-- 137.221.65.68 0.0% 10 30.0 32.8 30.0 44.3 4.9
7.|-- 137.221.65.1 0.0% 10 29.9 31.3 29.9 37.2 2.1
8.|-- 137.221.65.7 0.0% 10 30.0 30.5 30.0 31.9 0.3
9.|-- 137.221.65.116 0.0% 10 29.9 32.1 29.9 36.2 2.3
10.|-- 137.221.65.41 0.0% 10 29.9 43.7 29.9 83.6 20.5
11.|-- 137.221.73.32 0.0% 10 53.3 34.6 30.3 53.3 7.2
12.|-- six.tdstelecom. com 0.0% 10 30.5 32.1 30.5 41.0 3.1
13.|-- kgldgaamhed11-lag115.network.tds. net 0.0% 10 98.6 92.1 88.6 98.6 3.4
14.|-- h69-131-5-93.kgldga.dsl.dynamic.tds. net 0.0% 10 103.4 106.8 102.6 120.4 6.3

16/06/2019 21:17:12 UTC

[Zenlaka]

Hey Saej,

I’m not seeing anything specific, so if you haven’t already I’d suggest restarting the PC and shutting off the modem for about 30 seconds.

[Saej-1662]

Thanks Zenlaka :),

I did. However the same problem persists. Any ideas?

edit: after a couple tries, i was able to connect, but afterwards, same issue.

[daer0-1435]

I’m certain there’s a large issue going on. Players are being disconnected from the game servers repeatedly today. The error I see on reconnect is:

GAME SERVER CONNECTION FAILED … RETRYING

It will try a few times then reconnect. There’s no issues with my connection as I’ve done all the troubleshooting from with my ISP/on my side.

Please look harder.

I ended up with a suspension off of a disconnect and lost SR due to your OW game server issues…

[Zenlaka]

There aren’t any known issues we are aware of at the moment, but if you would like to help us pinpoint a problem, please reply with a MTR test so we can get this investigated:

1. Download WinMTR
2. Open the WinMTR.exe
3. Launch Overwatch and click Training → Practice Range.
4. After the map loads, press Ctrl+Shift+N to open the Network Graph. The server’s IP address is listed in the upper left of the graph. Note: You need to remove the port and preceding colon from the IP address before running a test (example: 12.345.67.89:PORT should be 12.345.67.89).
5. Type the IP address in the “Host” field in WinMTR.
6. Click on “Start” and then play for about 10 minutes, minimize the game and click on “Stop”.
7. Click on “Copy text to clipboard” and paste the results here.

[daer0-1435]

Will you restore the lost SR? To replicate the issue I’ll need to join a comp match. If I’m disconnected and run the tool, I’ll most definitely receive a longer suspension and lose more SR.

[Zenlaka]

We do not have any way to restore SR or remove penalties so I would suggest avoiding competitive matches if you are worried about getting disconnected.

[Saej-1662]

Seems as if I am able to connect normally now (without running MTR).
I appreciate you, and happy Father’s Day!

edit Same issue again

[daer0-1435]

I’ll continue in this thread @Zenlaka, thank you:

Telus Canada - Sudden hard disconnect from Server during comp games

Right before the game officially finishes, such as right before the payload hits the point, or the checkpoint is captured, my game will lose connection to the server and hard boot me from the game. I lose SR and get a suspension because of this, and this is at least the 5th time it’s happened in the past few weeks. I’ve never had this issue before, and i have no connection issues with other games or programs. I have a recording of one of the times it happens as well. I want some kind of explan…

[Saej-1662]

Zenlaka,

I am now getting the same error when trying to log into Overwatch. I downloaded WinMTR, but can’t get into the game. Any more things I should try?
If it makes a difference, i forgot to mention in my original post that I also entered:
ipconfig /release
ipconfig /renew

in CMD. And changed my DNS server.

[Nicole-1893]

I downloaded WinMTR, but can’t get into the game

Use the IP that most closely matches your region from that instructions page.

[Saej-1662]

Hi Nicole~
Thanks a lot for responding.

I looked for the IP address you mentioned, under… “If our servers are down, or you are unable to launch the game, use the IPs in this list to run your test.”

So I entered the IP address of my region, clicked Start on WinMTR, and still got the same error… Lost Connection to Game Server.

[OrangeLion-11503]

A WinMTR doesn’t let you play the game. WinMTR is meant to collect data about your connection. Just run WinMTR for 10 minutes, copy the results to the clipboard and paste it in this thread. While you run the WinMTR you don’t have to try to start Overwatch since it is clearly not working for you right now any way.

[Saej-1662]

I used the US Central IP: 24.105.62.129
|------------------------------------------------------------------------------------------|
| WinMTR statistics |

Host - %	Sent	Recv	Best	Avrg	Wrst	Last
192.168.2.1 - 0	853	853	0	0	2	0
192.168.0.1 - 1	834	829	0	1	24	1
kgldgaamhed11-dy1001.network.tds. net - 2	818	809	15	20	130	20
qncyflhed11-ten2-1-1.network.tds. net - 1	834	829	22	23	50	24
mtjltndst51-tg0-6-2-0.network.tds. net - 1	822	814	50	53	310	53
h64-50-234-68.mdsnwi.tisp.static.tds. net - 2	810	799	50	51	140	51
be1-pe02-eqch2.as57976. net - 1	826	819	51	52	167	52
24.105.62.129 - 1	845	843	51	52	92	52
________________________________________________	______	______	______	______	______	______

WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

[Zhyxen]

There does look to be some packet loss starting on the second hop. Do you have a separate router and modem? If so can we try bypassing the router and connecting directly to the modem to test?

[Saej-1662]

I have a router. I’m in a garage apartment. The main modem is in the house. The ethernet cable my router is plugged into goes into the wall.

[Zhyxen]

Is the modem connected directly to the wall as well? Reason I ask is that there looks to be two devices in the WInMTR:

192.168.2.1
192.168.0.1

If its a direct connection we shouldn’t be seeing packet loss on that first hop. If you’re in Windows 10 let’s try the Network Reset option. To do so right click the network icon in the task bar and go to Open Network and Internet Settings. Towards the bottom should be a Network Reset option. We’ll click that and start the reset which will require a computer reset.

[Saej-1662]

The modem in the house… it is connected to a dsl Ethernet cable in the wall i believe. I tried the network reset twice. Both times waiting for the computer to shut itself down. Still having the same issues.

[Zhyxen]

The packet loss we’re seeing does extends into the ISP’s network as well. Do you have a different network or a different computer we can try to see if we can narrow it down to an issue specific to the computer or the connection? If you have a phone with a data plan that supports it, we can try setting up a USB tether or mobile hotspot to connect through.

[Saej-1662]

There is a computer in the house that I could access.

My phone’s data plan only has about 1GB left for the rest of this month, so if what you’re asking me to do only uses a little data, we could try that?

The things i entered into the CMD were all done on my computer here in the garage, so wouldn’t that mean it’s just my connection?