I don’t see where you can easily do that. Looked around the Blizzard website and searched online but it kept leading me to the same places: useless articles and this forum. Please help me create a ticket.
My actual problem is in Overwatch. One of my highlights (a recorded Play Of The Game) is not loading. It just stalls indefinitely at the “Now Loading” Screen. My other highlights load just fine. This one does not. Please help.
The reason you can’t open a ticket about this issue is because Customer Support (the staff answering tickets) cannot assist with retrieving a highlight. Those staff members are available for account matters, like changing your address, phone number, or restoring access.
Your highlight was likely taken before a game update, so it can no longer be retrieved. Otherwise, the file is simply corrupted. There is no other way to retrieve highlights that you have yet to save to your local machine.