I had a top 500 finish in 3 seasons, but due to a bug in 4 seasons, I took out the top 500 title and got a grandmaster1 title with a grandmaster finish. Blizzard said it fixed the bug, but it didn’t return the top 500.
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You are not alone in experiencing this bug. Here’s a link to my post in case you’d like to read more about this issue: Comprehensive Thread Of All Top 500/Competitive Bugs. I put your thread under: Missing Top 500 Rewards (Season 3). Please help in spreading the word about this megathread and other related threads regarding these issues.