please read the following:
ok so which do you want: literal zarya clone or ground pharah/immobile hanzo?
sustain, burst, mobility and effective range are fundamental parameters for every hero including supports.
no mobility on squishy hero means upping range and some way of bypassing how shields easily counter them or making them have really high sustain (esp if sustain damage rather than burst).
for a shorter ranged sustain hero with no mobility, we objectively see we need zarya levels of sustain for that to work.
for higher range squishy like a sniper, even they need mobility to escape flankers and to grab angles to bypass shields to not be obsolete
the former can’t be given because sym isn’t a tank and she’d be oppressive once given that sustain. any less sustain and her primary will always be niche and team dependent. the latter would be more independent and less niche but wouldn’t be viable anyways because hitscans are better than projectiles anyways.
even reaper has burst, sustain, and most importantly, frequent enough mobility for him to use his shorter ranged weapon for hero uptime. current tp has lower mobility than reaper’s. old 3.0 tp was nowhere near tracer level mobility and leaves room for making orbs more of a midranged weapon to reach a good distribution of levels across the parameters.
sym needs her tp back to being more frequent so she can more fluidly switch between team vs individual uses better and to have it up in more valuable places more often rather than being stuck elsewhere or stuck on cd.
look for tp chevrons showing where the entrances are. it’s not at a choke or not very clear that it’s a passive spot, it’s most definitely sym using it for herself because tp is her way in and out of fights.