I can't rank up but my friend can

I and my friend are playing together. He has a new account while I’m playing from OW1. We queued up for open role competitive together and I was placed in Bronze 5 whereas he was placed in Silver 5.
Then we started playing in the role queue as support. We played every game together and I was placed in Bronze 5 while he was placed in Bronze 2. We won 7 games while losing a few in between and he was promoted to Silver 5 directly while I wasn’t promoted at all. After promotion, I was still Bronze 5. Am I doing something wrong or did I understand something wrong or is there any issue with my account?
Thank you for reading my problem.

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Friend has the same problem. Never ranking up even played the same games as me

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Same here :frowning: Been that since start

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I am having weird bugs or technical issues with my rank. I got 5 wins and only one loss yet I stayed in the same rank. Meanwhile, my friend who started at the same point did rank up. The ranking has been very buggy for me. I have proof that I went 5-1 in support as I took pictures of everything. It’s slightly upsetting because I don’t want to have to make a new account. PLEASE HELP. I can send photos if you need them.

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A link to my post in case you’d like to read more about this issue: Comprehensive Thread Of All Top 500/Competitive Bugs. I put your thread under: Incorrect Rank Adjustment. Any help in spreading the word about this thread would be greatly appreciated.