Okay! Now that I’ve got most of you in one thread, here’s what’s going on.
There’s an ad currently for the Nintendo switch port of Overwatch that’s covering up your app. For some reason it’s invisible for you. It looks like most of you are in Australia, and most of you in Australia are on Telstra internet. We think there’s something causing the Americas version of the ad to be blocked by your ISP, which is why swapping regions works.
If you haven’t already fixed your issue, it’d help us to get log goblin files. You can run this tool and then email the results here:
Attn: Drakuloth - Overwatch Switch Ad Invisible
Please note that this inbox is not monitored and does not receive replies for technical issues. We use it to collect files for troubleshooting.
You should be able to fix this in one of two ways. One, you can log out of the app, then log back into another region (such as Europe), which should allow you to close the ad and fix the problem. The other option is to hover over the top right corner of the blank space on your app. There should be an invisible “X” button there you can click. If that option does not work let us know.