How do you fix packet loss

Technical Support
1

i’ve done the test and dont know how to fix it

Tracing route to 24.105.30.129 over a maximum of 30 hops

1 6 ms 4 ms 3 ms 10.0.0.1
2 252 ms 14 ms 11 ms 96.120.9.121
3 23 ms 13 ms 11 ms 162.151.166.89
4 19 ms 26 ms 14 ms 96.108.4.146
5 21 ms 21 ms 18 ms be-46-ar01.lancaster.pa.pitt.comcast.ne [96.108.4.121]
6 29 ms 27 ms 28 ms be-34-ar01.mckeesport.pa.pitt.comcast.ne [69.139.168.141]
7 37 ms 35 ms 34 ms be-7016-cr02.ashburn.va.ibone.comcast.ne [68.86.91.25]
8 34 ms 34 ms 33 ms be-1302-cs03.ashburn.va.ibone.comcast.ne [96.110.32.177]
9 35 ms 38 ms 33 ms be-2307-pe07.ashburn.va.ibone.comcast.ne [96.110.32.194]
10 33 ms 33 ms 33 ms as4436-1-c.600wseventh.ca.ibone.comcast.ne [173.167.57.138]
11 93 ms 91 ms 99 ms ae1-br01-eqdc2.as57976.ne [137.221.72.33]
12 92 ms 90 ms 90 ms et-0-0-2-br01-eqch2.as57976.ne [137.221.65.13]
13 266 ms 90 ms 90 ms 137.221.65.132
14

2

This test doesn’t show packet loss values. You’ll want to run one of these instead:

WinMTR instructions (click to expand/collapse)

Follow the support documentation for WinMTR. If you’re unable to get into a game for the IP address, then use an IP from the table provided on that page that matches your region. Run the test until you encounter the issue again, or for at least 10 minutes.

Share your results in a reply:

  1. Click the “Copy Text to clipboard” button after you’ve finished the test per the instructions.
  2. Paste the text in a reply, then highlight the pasted text and click </> on the post editor.
  3. Break any links by adding a space before .com, .net, etc.

Note: I’m a fellow player/volunteer, not a Blizzard employee. :sunglasses:

3

actually weirdly enough there is no packet loss after i unplugged my router and plugged it back in so im assuming it was a loose wired