High Ping on Europe (WinMTR Results Included)

Technical Support
1

Hello,

I decided to investigate the reason of the high ping I get from my location. As I was used to play OW with 50ms highest on Europe and now I’m getting 80ms at least. I did WinMTR test;

|------------------------------------------------------------------------------------------|
| WinMTR statistics |

Host - % Sent Recv Best Avrg Wrst Last
192.168.1.1 - 0 213 213 0 0 1 0
212.253.126.1 - 0 213 213 2 6 13 11
10.40.47.225 - 0 213 213 2 3 34 3
10.38.210.241 - 0 213 213 16 17 27 19
10.38.218.121 - 0 213 213 14 16 32 16
10.36.6.142 - 0 213 213 15 16 32 16
10.36.6.38 - 0 213 213 15 17 51 32
137.221.82.33 - 0 212 212 69 72 133 71
137.221.65.60 - 0 212 212 69 75 200 69
137.221.77.67 - 0 212 212 69 70 77 70
185.60.114.159 - 0 212 212 69 70 73 71
________________________________________________ ______ ______ ______ ______ ______ ______

WinMTR - 0.8. Copyleft @2000-2002 Vasile Laurentiu Stanimir ( stanimir@cr.nivis.com )

I address that there’s a huge ms gap between 10.36.6.38 and 137.221.82.33.

Is this a network that you can control and optimize?

Appreciated for your help,

2

Hey there Kuru,

I ran a report on your ISP, and the connection in the winMTR test actually matches up with everyone else using this same ISP. The most likely cause of the issue is that they changed the way the signal is being routed to our servers.

Since the results are congruent with other users on the same ISP, I would not recommend any troubleshooting (unless you wanted to use a VPN to change your routing, unsupported by us but fine to do).

For most routing issues we must refer folks to the ISP since the ISP is ultimately who controls how their users connect to where.

I hope this info helps!

3

Is it similar to this?