High Ping Occurring in the Evenings

Technical Support
1

I’ve been struggling to pinpoint where my high latency issues are coming from any time after 7PM AST. In the mornings/early afternoon I average around a 90ms Latency. After this point it spikes up randomly and appears to be around 140+ which makes the game nearly unplayable if I’m not Reinhardt swinging an axe. Attaching my WinMTR after submitting this. I’ve attempted:

-Flushing IP
-Reinstalling my network drivers
-Tried different wired and wireless connections

Thanks.

Couldn’t reply… Here’s the WinMTR
NOTE: Added a space to the websites as it won’t let it post without

|------------------------------------------------------------------------------------------|

| WinMTR statistics |

| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |

|------------------------------------------------|------|------|------|------|------|------|

| JerNet - 0 | 182 | 182 | 0 | 0 | 6 | 1 |

| 192.168.254.1 - 0 | 182 | 182 | 0 | 0 | 4 | 1 |

| 10.10.20.1 - 0 | 182 | 182 | 6 | 20 | 49 | 17 |

| host-24-222-35-249.public.eastlink. ca - 0 | 182 | 182 | 16 | 42 | 296 | 24 |

| host-24-222-35-193.public.eastlink. ca - 0 | 182 | 182 | 18 | 63 | 240 | 28 |

| ns-hlfx-br002.ns.eastlink. ca - 1 | 178 | 177 | 21 | 73 | 238 | 32 |

| ns-hlfx-br001.ns.eastlink. ca - 0 | 182 | 182 | 18 | 60 | 234 | 101 |

| eqix-ix-ny8.blizzard. com - 0 | 182 | 182 | 41 | 86 | 233 | 123 |

| ae1-br01-eqny8.as57976. net - 0 | 182 | 182 | 117 | 169 | 260 | 119 |

| xe-0-0-0-1-br01-eqld5.as57976. net - 0 | 182 | 182 | 116 | 172 | 241 | 207 |

| et-0-0-2-br02-eqam1.as57976. net - 0 | 182 | 182 | 117 | 165 | 251 | 202 |

| et-0-0-67-pe01-eqam1.as57976. net - 0 | 182 | 182 | 115 | 163 | 262 | 192 |

| 137.221.66.107 - 0 | 182 | 182 | 118 | 160 | 236 | 136 |

| 37.244.0.3 - 1 | 178 | 177 | 115 | 157 | 225 | 206 |

|____________|||||||

WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

2

The lag is occurring right outside your home and neighborhood hub and continuing throughout Eastlink’s network. I recommend calling them up about this as there is nothing you can personally do to correct the issue.

3

I appreciate the reply… It’s what I thought then. I did email my Internet Provider but they came back with the classic, “We do not troubleshoot gaming systems.” I wouldn’t even know what to tell them other than the service is causing communication slowdowns over their network?

4

My personal approach is to tell them I’m having trouble streaming YouTube, which should be no problem for a highspeed connection. They usually act on that, but your mileage may vary.

1 Like
5

Did you ever get a fix from Eastlink? I’ve been having issues, the most annoying is I get a Rendering Device fail on any of the three computers I have tried playing on at my house. Poor internet outside the game, but really bad for game play as well. I can’t figure out the rendering device issue.

6

Please visit my eastlink-specific topic here… thx