High Ping - NAE, Ontario to ORD1

Technical Support
1

Hey there,

I am currently experiencing an issue very similar to the Verizon network issue posted already. I like the OP in the Verizon thread play from near Toronto with 37ms to ORD servers. Today I’m anywhere from 69-89ms to the same servers. Running ping tests and tracerts to other locations do not seem to show any issues. I have also rebooted my network from the modem to PC and I have bypassed the router with no resolution.

Please let me know anything else you may need. Thanks.

TRACEROUTE:
traceroute to 24.143.134.3 (24.143.134.3), 15 hops max, 60 byte packets
1 Blizzard Blizzard 0.482 ms 0.486 ms 0.491 ms
2 37.244.23.3 (37.244.23.3) 1.260 ms 1.283 ms 1.287 ms
3 24.105.62.152 (24.105.62.152) 1.292 ms 1.300 ms 1.304 ms
4 137.221.66.10 (137.221.66.10) 1.890 ms 1.913 ms 1.884 ms
5 * * *
6 137.221.65.9 (137.221.65.9) 447.907 ms 444.940 ms 444.910 ms
7 137.221.71.32 (137.221.71.32) 22.961 ms 22.814 ms 22.802 ms
8 * * *
9 xe-0-0-14-0-0.bdr1-tor2.net.start.ca (64.140.112.121) 37.550 ms 38.455 ms 38.647 ms
10 ae1-10.bdr2-tor2.net.start.ca (64.140.112.85) 27.753 ms 27.187 ms 27.103 ms
11 * * *
12 * * *
13 * * *
14 * * *
15 * * *

28/08/2020 01:58:24 UTC

TRACEROUTE:
traceroute to 24.143.134.3 (24.143.134.3), 15 hops max, 60 byte packets
1 Blizzard Blizzard 1.477 ms 1.455 ms 1.452 ms
2 24.105.18.2 (24.105.18.2) 2.272 ms 2.285 ms 2.311 ms
3 137.221.105.10 (137.221.105.10) 2.291 ms 2.290 ms 2.289 ms
4 137.221.66.20 (137.221.66.20) 2.241 ms 2.242 ms 2.241 ms
5 137.221.83.84 (137.221.83.84) 1344.505 ms 1344.531 ms 1344.539 ms
6 * * *
7 * * *
8 137.221.65.9 (137.221.65.9) 248.701 ms 248.704 ms 468.679 ms
9 137.221.71.32 (137.221.71.32) 58.577 ms 58.594 ms 58.588 ms
10 * * *
11 xe-0-0-14-0-0.bdr1-tor2.net.start.ca (64.140.112.121) 73.361 ms 73.218 ms 73.659 ms
12 ae1-10.bdr2-tor2.net.start.ca (64.140.112.85) 63.002 ms 63.009 ms 63.024 ms
13 * * *
14 * * *
15 * * *

28/08/2020 01:58:24 UTC

PING:
PING 24.143.134.3 (24.143.134.3) 56(84) bytes of data.

— 24.143.134.3 ping statistics —
4 packets transmitted, 0 received, 100% packet loss, time 2999ms

28/08/2020 01:58:24 UTC

PING:
PING 24.143.134.3 (24.143.134.3) 56(84) bytes of data.

— 24.143.134.3 ping statistics —
4 packets transmitted, 0 received, 100% packet loss, time 2998ms

28/08/2020 01:58:24 UTC

MTR:
Start: Fri Aug 28 01:58:24 2020 Blizzard 1.|-- Blizzard 0.0% 10 0.3 0.3 0.3 0.4 0.0
2.|-- 24.105.18.2 0.0% 10 0.5 0.6 0.5 0.8 0.0
3.|-- 137.221.105.10 0.0% 10 1.0 0.9 0.7 1.0 0.0
4.|-- 137.221.66.20 0.0% 10 0.8 0.7 0.4 2.3 0.5
5.|-- 137.221.83.84 0.0% 10 1087. 791.9 215.2 1217. 370.6
6.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
7.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
8.|-- 137.221.65.9 0.0% 10 959.2 618.3 353.2 959.2 210.6
9.|-- 137.221.71.32 0.0% 10 58.5 63.2 58.5 89.9 10.1
10.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
11.|-- xe-0-0-14-0-0.bdr1-tor2.net.start.ca 0.0% 10 73.7 73.7 73.3 75.4 0.5
12.|-- ae1-10.bdr2-tor2.net.start.ca 0.0% 10 64.6 63.7 63.0 64.6 0.3
13.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0

28/08/2020 01:58:24 UTC

MTR:
Start: Fri Aug 28 01:58:24 2020 Blizzard 1.|-- Blizzard 0.0% 10 0.3 0.3 0.2 0.4 0.0
2.|-- 37.244.23.3 0.0% 10 0.6 0.6 0.5 0.7 0.0
3.|-- 24.105.62.152 0.0% 10 1.2 1.1 0.9 1.4 0.0
4.|-- 137.221.66.10 0.0% 10 2.2 3.0 1.9 12.0 3.1
5.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
6.|-- 137.221.65.9 0.0% 10 978.8 548.1 162.9 978.8 256.7
7.|-- 137.221.71.32 0.0% 10 23.3 26.4 22.8 36.3 4.9
8.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
9.|-- xe-0-0-14-0-0.bdr1-tor2.net.start.ca 0.0% 10 37.9 38.2 37.5 41.6 1.1
10.|-- ae1-10.bdr2-tor2.net.start.ca 0.0% 10 27.7 32.1 27.2 68.8 12.9
11.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0

28/08/2020 01:58:24 UTC

2

Did you check the netgraph and make sure you’re still connecting to ORD? Anyone in North America can connect to ORD or LAX, and your higher ping sounds like Toronto to LAX.

If you made sure, can you add your WinMTR also?

Instructions in pinned thread: Common Technical Issues and Solutions - #30 by Drakuloth

3

Hey there,

here is my winmtr:

|------------------------------------------------------------------------------------------|
| WinMTR statistics |

Host - % Sent Recv Best Avrg Wrst Last
192.168.0.1 - 0 26 26 0 0 1 0
10.200.4.1 - 0 26 26 8 12 29 9
No response from host - 100 5 0 0 0 0 0
c2.tpia.start.ca - 0 26 26 9 15 39 14
hu0-6-0-4.ccr32.yyz02.atlas.cogentco. com - 0 26 26 9 15 38 11
toro-b3-link.telia. net - 10 20 18 19 26 43 21
toro-b2-link.telia. net - 0 26 26 20 26 43 27
chi-b23-link.telia. net - 84 6 1 0 29 29 29
blizzard-ic-348622-chi-b2.c.telia. net - 0 26 26 21 30 68 27
No response from host - 100 5 0 0 0 0 0
et-0-0-1-pe02-eqch2.as57976. net - 0 26 26 34 43 117 36
No response from host - 100 5 0 0 0 0 0
No response from host - 100 5 0 0 0 0 0
No response from host - 100 5 0 0 0 0 0
No response from host - 100 5 0 0 0 0 0
No response from host - 100 5 0 0 0 0 0
No response from host - 100 5 0 0 0 0 0
No response from host - 100 5 0 0 0 0 0
No response from host - 100 5 0 0 0 0 0
No response from host - 100 5 0 0 0 0 0
No response from host - 100 5 0 0 0 0 0
No response from host - 100 5 0 0 0 0 0
No response from host - 100 5 0 0 0 0 0
No response from host - 100 5 0 0 0 0 0
No response from host - 100 5 0 0 0 0 0
No response from host - 100 5 0 0 0 0 0
No response from host - 100 5 0 0 0 0 0
No response from host - 100 5 0 0 0 0 0
No response from host - 100 5 0 0 0 0 0
No response from host - 100 5 0 0 0 0 0
________________________________________________ ______ ______ ______ ______ ______ ______

WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

I can confirm I am having the issue on ORD in-game. I had to move some of the .net areas away to be able to adhere to the forum policy around posting links.

Imgur # Link for ingame; MG30GCn

4

The training range is a deprioritized server, so you don’t want to run tests to it or look at the netgraph while you’re in there.

Can you run the WinMTR to 24.105.62.129 for at least 5 mins and post another? This one was only 26 seconds/in the training area so it doesn’t tell us much.

If you want to take another netgraph shot, please do so in quick play.

Also, I noticed your computer is quite warm in your screenshot… 79C. I’m willing to bet you have temperature spikes beyond that in team fights, since you’re only in the training area and it’s already that high.

5

My apologies, I have never used WinMTR before honestly.

Machine is a laptop that gets up to 95 without issue. I was also concerned the first time I gamed out on this thing and saw the numbers but not one bit of throttling has ever occurred.

WinMTR did however come up with more information on the spikes on the longer run - it appears to be an initial spike @ ISP Headend that cascades throughout remaining hops. It’s not constant either. I am escalating the issue with them now. Appreciate your assistance tonight.

6

I’m glad you figured out where the issue was happening. Also, running at 95C will greatly reduce the lifetime of your hardware, and most auto throttle mechanisms (reduce performance) start around 85C and up.