High ping for no reason (NA East)

I have been experiencing 130ms ping for three days. I am at NA east and usually my ping is around 50ms.

Here is the looking glass dump:

TRACEROUTE:
traceroute to 198.52.158.212 (198.52.158.212), 15 hops max, 60 byte packets
 1  Blizzard Blizzard  3.245 ms  3.213 ms  3.210 ms
 2  24.105.18.130 (24.105.18.130)  23.044 ms  23.069 ms  23.262 ms
 3  137.221.105.14 (137.221.105.14)  4.328 ms  4.332 ms  4.339 ms
 4  137.221.66.18 (137.221.66.18)  4.057 ms  4.060 ms  4.065 ms
 5  137.221.83.82 (137.221.83.82)  75.504 ms  75.508 ms  295.347 ms
 6  * * *
 7  137.221.65.1 (137.221.65.1)  35.727 ms  35.733 ms  35.732 ms
 8  137.221.65.7 (137.221.65.7)  30.563 ms  30.584 ms  30.595 ms
 9  137.221.65.116 (137.221.65.116)  30.347 ms  30.310 ms  30.303 ms
10  137.221.65.41 (137.221.65.41)  30.395 ms  30.286 ms  30.154 ms
11  137.221.73.32 (137.221.73.32)  30.807 ms  30.805 ms  30.188 ms
12  eqix-se2.beanfield.com (198.32.134.45)  30.583 ms  30.821 ms  30.621 ms
13  te0-0-27.pe02.700754thStSE01.YYC.beanfield.com (199.167.152.143)  89.169 ms  89.169 ms  89.063 ms
14  et27.lsr01.151FrontStW01.YYZ.beanfield.com (72.15.49.35)  88.727 ms  88.520 ms  88.592 ms
15  199-167-152-147.beanfield.net (199.167.152.147)  88.556 ms  88.446 ms  88.303 ms


03/10/2020 16:11:47 UTC
--------------------

TRACEROUTE:
traceroute to 198.52.158.212 (198.52.158.212), 15 hops max, 60 byte packets
 1  Blizzard Blizzard  0.275 ms  0.281 ms  0.286 ms
 2  37.244.23.3 (37.244.23.3)  0.513 ms  0.647 ms  0.661 ms
 3  24.105.62.152 (24.105.62.152)  0.849 ms  0.933 ms  1.036 ms
 4  137.221.66.14 (137.221.66.14)  1.288 ms  1.310 ms  1.335 ms
 5  * * *
 6  137.221.65.43 (137.221.65.43)  50.130 ms  50.223 ms  50.233 ms
 7  137.221.73.34 (137.221.73.34)  50.609 ms  50.725 ms  50.715 ms
 8  eqix-se2.beanfield.com (198.32.134.45)  50.826 ms  50.790 ms  50.903 ms
 9  te0-0-27.pe02.700754thStSE01.YYC.beanfield.com (199.167.152.143)  109.363 ms  109.377 ms  109.493 ms
10  et27.lsr01.151FrontStW01.YYZ.beanfield.com (72.15.49.35)  108.963 ms  108.878 ms  108.806 ms
11  199-167-152-147.beanfield.net (199.167.152.147)  108.472 ms  108.316 ms  108.455 ms
12  * * *
13  te0-1.pe01.56TemperanceSt01.YYZ.beanfield.com (72.15.51.63)  108.930 ms  109.102 ms  109.320 ms
14  66.199.34.81 (66.199.34.81)  109.854 ms  110.045 ms  109.966 ms
15  66.199.34.81 (66.199.34.81)  109.551 ms  109.801 ms  109.745 ms


03/10/2020 16:11:47 UTC
--------------------

PING:
PING 198.52.158.212 (198.52.158.212) 56(84) bytes of data.

--- 198.52.158.212 ping statistics ---
4 packets transmitted, 0 received, 100% packet loss, time 3004ms



03/10/2020 16:11:47 UTC
--------------------

PING:
PING 198.52.158.212 (198.52.158.212) 56(84) bytes of data.

--- 198.52.158.212 ping statistics ---
4 packets transmitted, 0 received, 100% packet loss, time 2998ms



03/10/2020 16:11:47 UTC
--------------------

MTR:
Start: Sat Oct  3 16:11:47 2020 Blizzard  1.|-- Blizzard                                    0.0%    10    0.3   0.3   0.2   0.4   0.0
  2.|-- 37.244.23.3                                     0.0%    10    0.5   0.5   0.4   0.6   0.0
  3.|-- 24.105.62.152                                   0.0%    10    0.8   1.9   0.8  11.1   3.2
  4.|-- 137.221.66.14                                   0.0%    10    1.0   3.0   1.0  19.4   5.8
  5.|-- ???                                            100.0    10    0.0   0.0   0.0   0.0   0.0
  6.|-- 137.221.65.43                                   0.0%    10   50.1  50.1  50.0  50.2   0.0
  7.|-- 137.221.73.34                                   0.0%    10   50.7  51.1  50.6  53.1   0.7
  8.|-- eqix-se2.beanfield.com                          0.0%    10   50.9  50.8  50.7  51.0   0.0
  9.|-- te0-0-27.pe02.700754thStSE01.YYC.beanfield.com  0.0%    10  109.0 109.1 109.0 109.4   0.0
 10.|-- et27.lsr01.151FrontStW01.YYZ.beanfield.com      0.0%    10  108.8 108.9 108.8 109.1   0.0
 11.|-- 199-167-152-147.beanfield.net                   0.0%    10  108.6 108.6 108.5 108.7   0.0
 12.|-- ???                                            100.0    10    0.0   0.0   0.0   0.0   0.0
 13.|-- te0-1.pe01.56TemperanceSt01.YYZ.beanfield.com   0.0%    10  108.6 105.0  70.2 109.2  12.2
 14.|-- 66.199.34.81                                    0.0%    10  110.1 106.3  71.3 110.5  12.3
 15.|-- 66.199.34.81                                    0.0%    10  109.6 105.9  71.0 110.2  12.3
 16.|-- 69.77.169.78                                    0.0%    10  108.9 105.0  70.4 109.0  12.2
 17.|-- 69.194.41.66                                    0.0%    10  109.2 105.4  71.0 109.3  12.1
 18.|-- 69.194.49.106                                   0.0%    10  110.1 110.8 110.1 116.6   1.9
 19.|-- 7.112.0.189                                     0.0%    10  112.4 115.1 112.4 130.2   5.6
 20.|-- ???                                            100.0    10    0.0   0.0   0.0   0.0   0.0


03/10/2020 16:11:47 UTC
--------------------

MTR:
Start: Sat Oct  3 16:11:47 2020 Blizzard  1.|-- Blizzard                                   0.0%    10    0.3   0.4   0.3   0.5   0.0
  2.|-- 24.105.18.130                                   0.0%    10    0.6   2.3   0.6  17.3   5.2
  3.|-- 137.221.105.14                                  0.0%    10    0.9   0.9   0.8   1.2   0.0
  4.|-- 137.221.66.18                                   0.0%    10   55.1   6.1   0.5  55.1  17.2
  5.|-- 137.221.83.82                                   0.0%    10  1288. 532.0  43.0 1288. 427.6
  6.|-- 137.221.65.68                                  90.0%    10  15543 15543 15543 15543   0.0
  7.|-- 137.221.65.1                                    0.0%    10   30.2  50.9  30.2 169.4  43.2
  8.|-- 137.221.65.7                                    0.0%    10   30.3  30.6  30.2  32.6   0.7
  9.|-- 137.221.65.116                                  0.0%    10   30.2  32.6  30.2  53.4   7.3
 10.|-- 137.221.65.41                                   0.0%    10   30.3  32.5  30.2  53.1   7.2
 11.|-- 137.221.73.32                                   0.0%    10   30.4  38.8  30.2  69.3  14.8
 12.|-- eqix-se2.beanfield.com                          0.0%    10   30.6  30.6  30.4  30.7   0.0
 13.|-- te0-0-27.pe02.700754thStSE01.YYC.beanfield.com  0.0%    10   89.2  88.5  79.1  90.5   3.3
 14.|-- et27.lsr01.151FrontStW01.YYZ.beanfield.com      0.0%    10   88.7  87.7  78.5  88.8   3.2
 15.|-- 199-167-152-147.beanfield.net                   0.0%    10   88.7  89.3  88.5  95.2   1.9
 16.|-- ???                                            100.0    10    0.0   0.0   0.0   0.0   0.0
 17.|-- te0-1.pe01.56TemperanceSt01.YYZ.beanfield.com   0.0%    10   88.7  89.6  88.7  95.3   1.9
 18.|-- 66.199.34.81                                    0.0%    10   89.7  90.4  89.7  96.3   1.9
 19.|-- 66.199.34.81                                    0.0%    10   89.4  90.0  89.3  95.7   1.9
 20.|-- 69.77.169.78                                    0.0%    10   88.9  88.0  79.6  89.1   2.9
 21.|-- 69.194.49.70                                    0.0%    10   88.9  88.0  79.3  89.0   3.0
 22.|-- 69.194.41.106                                   0.0%    10   89.8  89.0  80.5  90.3   2.9
 23.|-- 7.112.0.189                                    20.0%    10   92.7  92.3  91.9  92.7   0.0
 24.|-- ???                                            100.0    10    0.0   0.0   0.0   0.0   0.0


03/10/2020 16:11:47 UTC
--------------------

Much appreciated for the help!

The connection looks good until it’s handed off to beanfield addresses. You’d want to use a WinMTR for this, though. Can you add one?

Instructions here: Common Technical Issues and Solutions

Hello Nicole,

I have attached the WinMTR log here.

|------------------------------------------------------------------------------------------|

|                                      WinMTR statistics                                   |

|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |

|------------------------------------------------|------|------|------|------|------|------|

|                          INTEL_CE_LINUX -    0 |  239 |  239 |    0 |    8 |  143 |    3 |

|                          198.52.158.193 -    0 |  239 |  239 |   10 |   26 |  169 |   15 |

|                          38.131.180.106 -    1 |  236 |  235 |   11 |   23 |  150 |   15 |

|                           69.194.36.105 -    0 |  239 |  239 |   11 |   27 |  176 |   20 |

|                            69.194.36.73 -    1 |  236 |  235 |   12 |   25 |  173 |   17 |

|                            69.77.169.41 -    1 |  236 |  235 |    8 |   25 |  311 |   14 |

|                             72.15.51.80 -    1 |  236 |  235 |   13 |   27 |  173 |   19 |

|                             10.15.50.77 -   86 |   55 |    8 |    0 |   38 |   84 |   84 |

|           199-167-152-146.beanfield.net -   86 |   55 |    8 |    0 |   39 |   84 |   84 |

|te0-0-25.pe02.700754thStSE01.YYC.beanfield.com -    0 |  239 |  239 |   27 |   86 |  227 |   72 |

|              ae1-br01-eqse2.as57976.net -    3 |  220 |  215 |   29 |  106 |  255 |  102 |

|       xe-0-0-0-1-br01-eqsv5.as57976.net -    1 |  236 |  235 |   26 |  114 |  330 |  130 |

|        et-0-0-29-br02-eqsv5.as57976.net -    4 |  212 |  205 |   27 |  111 |  267 |  167 |

|       xe-0-0-1-1-br02-eqla1.as57976.net -    2 |  228 |  225 |   27 |  118 |  773 |  105 |

|                           137.221.68.93 -    4 |  212 |  205 |   60 |  110 |  267 |   98 |

|    BLIZZARD-EN.ear7.Chicago2.Level3.net -   96 |   50 |    2 |    0 |   85 |  111 |  111 |

|           199-167-152-146.beanfield.net -   96 |   50 |    2 |    0 |   47 |   48 |   47 |

|         et-0-0-3-br02-eqla1.as57976.net -   96 |   50 |    2 |    0 |  148 |  189 |  189 |

|                           137.221.68.93 -   96 |   50 |    2 |    0 |  118 |  120 |  116 |

|et49-1.pe01.12100SunriseValleyDr01.IAD.beanfield.com -   96 |   50 |    2 |    0 |   50 |   54 |   47 |

|et51-1.lsr01.151FrontStW01.YYZ.beanfield.com -   96 |   50 |    2 |    0 |   49 |   53 |   46 |

|           199-167-152-147.beanfield.net -   96 |   50 |    2 |    0 |   49 |   53 |   46 |

|                   No response from host -  100 |   48 |    0 |    0 |    0 |    0 |    0 |

|           199-167-152-141.beanfield.net -   96 |   50 |    2 |    0 |   65 |   66 |   65 |

|           199-167-152-146.beanfield.net -   96 |   50 |    2 |    0 |   58 |   62 |   54 |

|et50-1.pe01.12100SunriseValleyDr01.IAD.beanfield.com -   96 |   50 |    2 |    0 |   66 |   67 |   65 |

|                   No response from host -  100 |   48 |    0 |    0 |    0 |    0 |    0 |

|et49-1.pe01.12100SunriseValleyDr01.IAD.beanfield.com -   96 |   50 |    2 |    0 |   65 |   66 |   65 |

|et51-1.lsr01.151FrontStW01.YYZ.beanfield.com -   96 |   50 |    2 |    0 |   61 |   65 |   58 |

|           199-167-152-147.beanfield.net -   96 |   50 |    2 |    0 |   65 |   66 |   65 |

|________________________________________________|______|______|______|______|______|______|

   WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

Thank you for the help!

The issue appears to be starting with your home network. A worst ping value should be less than 10ms in your home, but here it’s 143ms.

Reboot everything. If this is a wireless connection, try a cable, or try changing wireless channels on the router. If the issue continues, you may need to consult the ISP about their equipment.