High Latency since August 2018

SuzuKube-2668 · May 3, 2019, 3:13am

Hi,

I love Overwatch, but I lost 700SR because I’m having high latency, like a lot of people in Caribbean. We are a lot to switch to others games, because they don’t have this issue.

It putting us ALL THE TIME in brazillians servers. There is a problem on Telia’s Bliizard DNS servers ! Our ISP can’t do anything and we have no answer from Blizzard… I think I will try one last time and switch to another game too. Sad.

Here is my WinMTR

|------------------------------------------------------------------------------------------|
| WinMTR statistics |

Host - %	Sent	Recv	Best	Avrg	Wrst	Last
lan.home - 0	197	197	1	1	27	1
80.10.238.209 - 0	197	197	1	100	691	2
ae103-0.nclam101.LeLamentin.francetelecom .net - 0	197	197	2	3	31	2
bundle-ether1-3000.miatr1.miamifl.opentransit .net - 0	197	197	32	35	90	35
mai-b1-link.telia .net - 0	197	197	32	34	93	34
ash-bb3-link.telia .net - 6	161	152	59	60	70	60
ash-b1-link.telia .net - 0	196	196	59	60	88	61
blizzard-ic-322964-ash-b1.c.telia .net - 0	196	196	60	61	90	61
ae1-br01-eqdc2.as57976 .net - 0	196	196	154	158	242	155
et-0-0-2-br01-eqch2.as57976 .net - 0	196	196	81	88	236	81
be1-pe02-eqch2.as57976 .net - 0	196	196	157	158	193	158
24.105.62.129 - 0	196	196	160	161	189	161
________________________________________________	______	______	______	______	______	______

WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

ISP = ORANGE CARAIBE
SERVER WHERE IT PUTTING ME : BR (Brazil)
SERVER WHERE I WAS BEFORE : US (Central)
ISLAND WHERE I’M LEAVING : MARTINIQUE

AVERAGE PING ON OTHERS GAMES : 70-80 MS

Kaedi-11739 · May 3, 2019, 4:53am

This second hub which is controlled by your Internet Service Provider seems to be a signficant issue. As you can see the average ping rate to 100 which is really slow for being the hub your connection goes to first. It has high spikes up to 691 milliseconds. The best option to resolve this is by contacting your Internet Service Provider and share these results with them.

SuzuKube-2668 · May 4, 2019, 6:11pm

Thank you for the reply. I think there was a problem when I was doing the MTR, Here another one :

|------------------------------------------------------------------------------------------|
| WinMTR statistics |

Host - %	Sent	Recv	Best	Avrg	Wrst	Last
lan.home - 0	31	31	1	1	7	1
80.10.238.209 - 0	31	31	2	2	7	2
ae103-0.nclam101.LeLamentin.francetelecom. net - 0	31	31	2	2	6	2
bundle-ether1-3000.miatr1.miamifl.opentransit. net - 0	31	31	33	35	40	35
mai-b1-link.telia. net - 0	31	31	33	33	38	33
ash-bb3-link.telia. net - 0	31	31	59	60	67	59
ash-b1-link.telia. net - 0	31	31	59	60	65	60
blizzard-ic-322964-ash-b1.c.telia. net - 0	31	31	60	60	64	60
ae1-br01-eqdc2.as57976. net - 0	31	31	157	161	198	176
et-0-0-2-br01-eqch2.as57976. net - 0	31	31	81	86	133	81
be1-pe02-eqch2.as57976. net - 0	31	31	157	158	162	159
24.105.62.129 - 0	31	31	160	161	166	161
________________________________________________	______	______	______	______	______	______

WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

As you can see, 80.10.238.209 is about 2ms… The problem is : blizzard-ic-322964-ash-b1.c.telia. net (213.248.94.81) sending me on the Brazil routing, I really Don’t know why. If I’m playing with a payed VPN (Mudfish), and selecting Miami as the place where I am it works nice. But I have to pay a subscribe for this VPN only to play Overwatch.

I don’t think it’s a problem from my ISP…

Nicole-1893 · May 4, 2019, 7:33pm

Ideally, you should run the test for 10 mins or more. A test run for 31 seconds doesn’t give enough information to narrow down the issue.

SuzuKube-2668 · May 5, 2019, 8:34pm

Hi I’ve done two 10 minutes Test.

1 test on Overwatch EAST servers
1 test on Overwatch WEST servers

The game will put me in BR overwatch servers. With VPN, everything is fine, i’m on US servers with 60/70 ms ping… I don’t know where is the problem, I know the routing (for packets) is bad, but I don’t know who is responsable of plannifing that routes !

|------------------------------------------------------------------------------------------|

| WinMTR statistics |

|------------------------------------------------|------|------|------|------|------|------|

| LIVEBOX - 0 | 644 | 644 | 1 | 2 | 182 | 2 |

| 80.10.238.209 - 0 | 644 | 644 | 1 | 17 | 1101 | 2 |

|ae103-0.nclam101.LeLamentin.francetelecom .net - 0 | 644 | 644 | 1 | 4 | 165 | 2 |

|bundle-ether1-3000.miatr1.miamifl.opentransit .net - 1 | 640 | 639 | 32 | 36 | 194 | 33 |

| mai-b1-link.telia .net - 0 | 644 | 644 | 32 | 35 | 214 | 34 |

| ash-bb3-link.telia .net - 6 | 537 | 510 | 0 | 61 | 166 | 60 |

| ash-b1-link.telia .net - 0 | 644 | 644 | 58 | 60 | 222 | 59 |

| blizzard-ic-322964-ash-b1.c.telia .net - 0 | 644 | 644 | 59 | 62 | 238 | 61 |

| ae1-br01-eqdc2.as57976 .net - 0 | 644 | 644 | 154 | 159 | 328 | 156 |

| et-0-0-2-br01-eqch2.as57976 .net - 0 | 644 | 644 | 81 | 87 | 256 | 83 |

| be1-pe02-eqch2.as57976 .net - 0 | 644 | 644 | 157 | 159 | 342 | 158 |

| 24.105.62.129 - 0 | 644 | 644 | 160 | 162 | 309 | 160 |

|________________________________________________|______|______|______|______|______|______|

WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

|------------------------------------------------------------------------------------------|

| WinMTR statistics |

|------------------------------------------------|------|------|------|------|------|------|

| LIVEBOX - 0 | 601 | 601 | 1 | 1 | 82 | 1 |

| 80.10.238.209 - 0 | 601 | 601 | 1 | 2 | 97 | 3 |

|ae103-0.nclam101.LeLamentin.francetelecom. net - 0 | 601 | 601 | 1 | 2 | 59 | 3 |

|bundle-ether1-3000.miatr1.miamifl.opentransit. net - 1 | 597 | 596 | 32 | 35 | 134 | 34 |

| ae-4.a01.miamfl02.us.bb.gin.ntt. net - 0 | 601 | 601 | 32 | 34 | 77 | 33 |

| ae-5.r04.miamfl02.us.bb.gin.ntt. net - 0 | 601 | 601 | 59 | 59 | 155 | 60 |

| ae-6.r20.miamfl02.us.bb.gin.ntt. net - 0 | 601 | 601 | 32 | 35 | 91 | 39 |

| ae-4.r23.asbnva02.us.bb.gin.ntt. net - 0 | 601 | 601 | 58 | 60 | 151 | 58 |

| ae-20.r06.asbnva02.us.bb.gin.ntt. net - 0 | 601 | 601 | 58 | 59 | 150 | 59 |

| ae-1.a01.asbnva02.us.bb.gin.ntt. net - 1 | 586 | 582 | 57 | 63 | 183 | 72 |

|xe-0-0-45-1.a01.asbnva02.us.ce.gin.ntt. net - 0 | 601 | 601 | 58 | 60 | 164 | 59 |

| ae1-br01-eqdc2.as57976. net - 0 | 601 | 601 | 195 | 199 | 320 | 196 |

| et-0-0-2-br01-eqch2.as57976 .net - 1 | 581 | 577 | 195 | 216 | 3485 | 196 |

| 137.221.65.132 - 0 | 601 | 601 | 207 | 211 | 381 | 208 |

| et-0-0-2-br01-eqla1.as57976. net - 0 | 601 | 601 | 120 | 124 | 262 | 121 |

| be1-pe01-eqla1.as57976 . net - 0 | 601 | 601 | 195 | 196 | 240 | 196 |

| 24.105.30.129 - 0 | 601 | 601 | 197 | 198 | 290 | 198 |

|________________________________________________|______|______|______|______|______|______|

WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

I would love to play without the VPN, it’s not really expensive (5$ / month) but before august, I was able to play without a VPN. Also, I know on my island, everybody’s on Orange Caraibes has the same problem (gaming with brasillians + high ping) and it occurs only on Overwatch, not the others games (Call of Duty BO IV is fine for example).

EDIT : I’m trying to do a 1 hour test.

Nicole-1893 · May 6, 2019, 1:14am

The first issue is that the connection between your computer and the router is not very stable. You should ideally be under 20ms ping, and you’re going to 182ms. Beyond that, I do see that when you connect to Telia the ping starts rising to over 200ms. Your ISP and Telia are responsible for the server they are routing you closest to. The Blizzard server looks at the last hop you connected from before assigning you a server. So if you are routed close to Brazil, that is likely why it’s connecting you there. Your connection to Brazil is probably a lot faster, since it’s much closer than the Chicago server, but I understand there is likely a language barrier that makes it hard to work as a team.

If Telia’s DNS has a problem that your ISP knows about, then your ISP will likely need to work with them to correct the routing. When there are a lot of reports of the same issue, Blizzard sometimes will forward information to those companies, but right now I don’t think there are other reports on the forums (but maybe tickets? I’m not staff so I don’t know this info) from players in Martinique having this issue.

SuzuKube-2668 · May 6, 2019, 3:01am

Thank you for your help ! I’ve done another MTR, perhaps 1 hours I don’t remember, playing with my VPN.

With that configuration, the ingame latency write “80 ms” in game on US servers. For my connexion, I’m connected through Wifi because even with the Ethernet, the ping (and packet loss) are so important that it doesn’t really matter… Sad to say that.

I understood that it’s a problem with my ISP, I gonna try to send them a message about that problem.

|------------------------------------------------------------------------------------------|

| WinMTR statistics |

|------------------------------------------------|------|------|------|------|------|------|

| 10.254.39.1 - 0 | 5533 | 5533 | 0 | 0 | 10 | 0 |

| 10.254.254.1 - 0 | 5529 | 5529 | 32 | 33 | 260 | 33 |

| 10.255.248.250 - 0 | 5529 | 5529 | 32 | 34 | 259 | 33 |

| No response from host - 100 | 1109 | 0 | 0 | 0 | 0 | 0 |

| vl199-ds1-b5-0103.mia1.choopa. net - 0 | 5529 | 5529 | 33 | 37 | 258 | 33 |

| No response from host - 100 | 1109 | 0 | 0 | 0 | 0 | 0 |

| 206.41.108.97 - 0 | 5529 | 5529 | 33 | 35 | 261 | 34 |

| ae1-br01-eqmi2.as57976. net - 0 | 5529 | 5529 | 64 | 68 | 269 | 65 |

| xe-0-0-0-1-br01-eqat2.as57976 .net - 0 | 5529 | 5529 | 64 | 68 | 281 | 65 |

| et-0-0-4-br02-eqch2.as57976 .net - 1 | 5487 | 5481 | 64 | 76 | 4840 | 3080 |

| be2-pe01-eqch2.as57976 .net - 0 | 5530 | 5530 | 64 | 66 | 267 | 65 |

| chi-eqch2-ia-bons-02.as57976 .net - 0 | 5529 | 5529 | 65 | 67 | 266 | 69 |

| 24.105.62.129 - 0 | 5529 | 5529 | 65 | 66 | 264 | 66 |

|________________________________________________|______|______|______|______|______|______|

WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

Nicole-1893 · May 6, 2019, 3:53am

Still seeing the same results here, where your ping on your local ISP is going to 259ms+ before it leaves your city/country.

SuzuKube-2668 · May 6, 2019, 4:15am

Thank you for your answer ! I send it to my ISP I hope they can do something !