High latency, please help me read battle net looking glass

Technical Support
1

I got high latency and I am confused looking at the MTR report.
TRACEROUTE:
traceroute to 175.142.75.36 (175.142.75.36), 15 hops max, 60 byte packets
1 Blizzard Blizzard 1.655 ms 1.630 ms 1.626 ms
2 24.105.18.131 (24.105.18.131) 2.589 ms 2.598 ms 2.600 ms
3 137.221.105.12 (137.221.105.12) 2.612 ms 2.612 ms 2.611 ms
4 137.221.66.20 (137.221.66.20) 2.583 ms 2.581 ms 2.580 ms
5 137.221.83.84 (137.221.83.84) 15.141 ms 15.191 ms 15.212 ms
6 137.221.65.68 (137.221.65.68) 14.751 ms 12.944 ms 12.928 ms
7 137.221.65.1 (137.221.65.1) 12.956 ms 13.232 ms 13.200 ms
8 137.221.65.7 (137.221.65.7) 13.136 ms 13.144 ms 13.150 ms
9 137.221.70.34 (137.221.70.34) 13.145 ms 13.110 ms 13.093 ms
10 eqix-sv1.telekommalaysia.c (206.223.116.120) 63.279 ms 63.445 ms 63.221 ms
11 * * *
12 175.142.75.36 (175.142.75.36) 270.066 ms 269.673 ms 269.875 ms

11/04/2020 10:51:06 UTC

TRACEROUTE:
traceroute to 175.142.75.36 (175.142.75.36), 15 hops max, 60 byte packets
1 Blizzard Blizzard 0.298 ms 0.318 ms 0.329 ms
2 24.105.18.131 (24.105.18.131) 1.166 ms 1.165 ms 1.168 ms
3 137.221.105.12 (137.221.105.12) 1.220 ms 1.229 ms 1.230 ms
4 137.221.66.20 (137.221.66.20) 1.149 ms 1.157 ms 1.166 ms
5 137.221.83.84 (137.221.83.84) 13.077 ms 13.110 ms 13.128 ms
6 137.221.65.68 (137.221.65.68) 12.823 ms 14.550 ms 14.553 ms
7 137.221.65.1 (137.221.65.1) 14.528 ms 13.673 ms 13.744 ms
8 137.221.65.7 (137.221.65.7) 13.977 ms 14.000 ms 14.014 ms
9 137.221.70.34 (137.221.70.34) 14.025 ms 13.156 ms 13.159 ms
10 eqix-sv1.telekommalaysia.c (206.223.116.120) 63.276 ms 63.109 ms 63.219 ms
11 * * *
12 175.142.75.36 (175.142.75.36) 270.026 ms 269.610 ms 269.434 ms

11/04/2020 10:51:07 UTC

PING:
PING 175.142.75.36 (175.142.75.36) 56(84) bytes of data.
64 bytes from 175.142.75.36: icmp_seq=1 ttl=50 time=269 ms
64 bytes from 175.142.75.36: icmp_seq=2 ttl=50 time=269 ms
64 bytes from 175.142.75.36: icmp_seq=3 ttl=50 time=270 ms
64 bytes from 175.142.75.36: icmp_seq=4 ttl=50 time=269 ms

— 175.142.75.36 ping statistics —
4 packets transmitted, 4 received, 0% packet loss, time 2998ms
rtt min/avg/max/mdev = 269.685/269.898/270.203/0.665 ms

11/04/2020 10:51:07 UTC

PING:
PING 175.142.75.36 (175.142.75.36) 56(84) bytes of data.
64 bytes from 175.142.75.36: icmp_seq=1 ttl=50 time=269 ms
64 bytes from 175.142.75.36: icmp_seq=2 ttl=50 time=269 ms
64 bytes from 175.142.75.36: icmp_seq=3 ttl=50 time=269 ms
64 bytes from 175.142.75.36: icmp_seq=4 ttl=50 time=269 ms

— 175.142.75.36 ping statistics —
4 packets transmitted, 4 received, 0% packet loss, time 2997ms
rtt min/avg/max/mdev = 269.675/269.768/269.852/0.078 ms

11/04/2020 10:51:07 UTC

MTR:
Start: Sat Apr 11 10:51:06 2020 Blizzard 1.|-- Blizzard 0.0% 10 1.3 0.4 0.2 1.3 0.0
2.|-- 24.105.18.131 0.0% 10 0.5 2.8 0.5 11.6 3.8
3.|-- 137.221.105.12 0.0% 10 0.8 1.0 0.6 2.1 0.0
4.|-- 137.221.66.20 0.0% 10 0.5 11.3 0.5 62.3 22.9
5.|-- 137.221.83.84 0.0% 10 13.1 13.5 12.8 17.9 1.5
6.|-- 137.221.65.68 0.0% 10 13.0 20.5 12.7 51.4 13.3
7.|-- 137.221.65.1 0.0% 10 13.1 15.4 12.8 33.7 6.5
8.|-- 137.221.65.7 0.0% 10 13.3 13.6 12.8 17.5 1.3
9.|-- 137.221.70.34 0.0% 10 35.3 20.5 13.0 54.7 14.0
10.|-- eqix-sv1.telekommalaysia.c 0.0% 10 63.4 68.8 63.3 114.4 16.1
11.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
12.|-- 175.142.75.36 0.0% 10 270.1 269.9 269.6 270.3 0.0

11/04/2020 10:51:06 UTC

MTR:
Start: Sat Apr 11 10:51:07 2020 Blizzard 1.|-- Blizzard 0.0% 10 0.5 1.5 0.3 11.9 3.6
2.|-- 24.105.18.131 0.0% 10 0.5 0.7 0.5 1.1 0.0
3.|-- 137.221.105.12 0.0% 10 0.8 0.9 0.8 1.0 0.0
4.|-- 137.221.66.20 0.0% 10 0.7 0.8 0.4 2.2 0.3
5.|-- 137.221.83.84 0.0% 10 14.1 13.7 12.9 18.9 1.7
6.|-- 137.221.65.68 0.0% 10 27.1 25.9 12.9 89.7 23.8
7.|-- 137.221.65.1 0.0% 10 13.0 21.0 12.8 45.8 11.5
8.|-- 137.221.65.7 0.0% 10 13.0 13.7 12.9 19.3 1.9
9.|-- 137.221.70.34 0.0% 10 53.7 17.3 13.0 53.7 12.8
10.|-- eqix-sv1.telekommalaysia.c 0.0% 10 63.4 63.5 63.1 65.1 0.5
11.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
12.|-- 175.142.75.36 0.0% 10 269.9 270.3 269.8 274.3 1.2

11/04/2020 10:51:07 UTC

2

% Information related to ‘175.142.0.0 - 175.142.255.255’
inetnum: 175.142.0.0 - 175.142.255.255
netname: ADSL-STREAMYX
descr: TMNST
country: MY

In both tests, the ping to your ISP network is very high.

3

Thank you for answering. What can I do in this case then?
Also is that not my ip address ? I thought it is my router’s fault.

4

Hey there,

Due to the global impact of recent world events on network bandwidth, there’s tons of things impacting everyone’s latency to all games. The greater the distance between the client and the servers, the greater the impact.

For now I might recommend playing on more local game servers instead of ones over seas. This might improve both queue times and latency since you’d then be matched with local players. Remember, latency is a factor in the queue system!

Of course, if that is unwanted and you’d like to continue troubleshooting the connection to the Americas servers, please provide a winMTR test. Run the test for 1 full game while the high latency is happening, then upload the results to pastebin. Provide us the link here. Example: pastebin*com/abc123

This will help us compare the upstream data (form you to the servers) and the downstream data (the looking glass, from our servers to your computer)

5

I don’t know why when I got overwatch and login battle net for the first time bnet recommand me to get on america server.
https:/(slash)www(dot)redditcom/r/Overwatch/comments/6ldglz/any_malaysia_player_here_how_is_ur_ping/
winmtr pastebin: https:/(slash)pastebincom/PsgAmXgm

6

wa7cher,

Interesting, your winMTR looks okay. How high is the latency you’re seeing in game? The looking glass may actually explain the problem, but we’d probably need more reports to try to find a common cause. Basically, it looks like your latency may increase a lot after leaving Equinix and going to Telekommalaysia. However to be sure, we need to know what latency numbers you’re getting, and how often the problem is happening. If they’re over 300 MS, this may actually be something different.

The Americas servers are the correct ones for players in Malaysia. Sorry for the confusion.

7

60MS when normal. Spike to 250MS and people start teleporting. Happen sometime, depend on the day, for example today feel kinda fine with 1 or 2 spike in a game. Then sometime it is unplayable and dc me from qp and/or comp.
Edited: actually now I cannot even control my hero well.

8

In your tests the ping is normal until it reaches your ISP, where it gains over a 200ms delay. You would need to consult them about this increase, but they may be limited on options for resolving due to COVID-19.

9

Alright I see.
Thank you green word and blue word guys so much for helping. Stay safe.

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