Altice’s problem back then was very similar but it was affecting everyone. They managed to solve it after some of us called their customer support department in English (they were much more knowledgeable than the ones we have in our country) and since it affected many more people and the issue was much worse than this one, they had to solve it. Claro, surprisingly enough, seems to be way more incompetent at handling deeply technical issues. They don’t have specialized departments and just escalating tickets takes years. They also don’t seem to have tech support in English and coupled with the fact that its only affecting a few people (I’m probably the only one calling for this) they will not do anything about it. Thankfully we have the privilege of choice.