High latency in Puerto Rico

Not sure if this is part of your ISP, but this ping is pretty high. Also, in In the last Traceroute before your sample your local ping is high, and I see 2 MTRs from Blizzard to you, but not one from you to them?

TRACEROUTE:
traceroute to 72.50.77.253 (72.50.77.253), 15 hops max, 60 byte packets
 1  Blizzard Blizzard  0.368 ms  0.359 ms  0.334 ms
 2  37.244.22.3 (37.244.22.3)  0.658 ms  0.905 ms  0.926 ms
 3  24.105.30.162 (24.105.30.162)  1.107 ms  1.128 ms  1.171 ms
 4  137.221.66.2 (137.221.66.2)  1.562 ms  1.600 ms  1.646 ms
 5  137.221.68.66 (137.221.68.66)  1.525 ms  1.545 ms  1.549 ms
 6  137.221.68.32 (137.221.68.32)  14.486 ms  11.800 ms  11.756 ms
 7  te0-4-0-9.ccr41.lax05.atlas.cogentco.com (38.104.84.12)  1.526 ms  1.287 ms  1.291 ms
 8  be3359.ccr42.lax01.atlas.cogentco.com (154.54.3.69)  1.682 ms  1.387 ms  1.402 ms
 9  be2932.ccr32.phx01.atlas.cogentco.com (154.54.45.161)  13.382 ms  13.405 ms  13.404 ms
10  be2930.ccr21.elp01.atlas.cogentco.com (154.54.42.78)  21.577 ms  21.309 ms  21.260 ms
11  be2928.ccr42.iah01.atlas.cogentco.com (154.54.30.161)  36.620 ms  36.612 ms  37.019 ms
12  be3570.ccr22.mia01.atlas.cogentco.com (154.54.84.2)  62.185 ms  62.718 ms  62.892 ms
13  be3401.ccr21.mia03.atlas.cogentco.com (154.54.47.30)  61.909 ms  62.030 ms  62.033 ms
14  38.142.153.2 (38.142.153.2)  112.828 ms  116.002 ms  115.990 ms
15  * * *


04/08/2018 19:08:57 UTC
--------------------

TRACEROUTE:
traceroute to 72.50.77.253 (72.50.77.253), 15 hops max, 60 byte packets
 1  Blizzard Blizzard  0.294 ms  0.287 ms  0.286 ms
 2  37.244.23.2 (37.244.23.2)  0.713 ms  0.734 ms  0.801 ms
 3  24.105.62.150 (24.105.62.150)  2.137 ms  2.161 ms  2.161 ms
 4  137.221.66.14 (137.221.66.14)  2.177 ms  2.179 ms  2.180 ms
 5  137.221.69.72 (137.221.69.72)  2.149 ms  2.153 ms  2.155 ms
 6  137.221.69.34 (137.221.69.34)  2.128 ms  1.307 ms  1.297 ms
 7  te0-19-0-2.ccr41.ord03.atlas.cogentco.com (38.104.102.28)  1.720 ms  1.413 ms  1.473 ms
 8  be2765.ccr41.ord01.atlas.cogentco.com (154.54.45.17)  1.964 ms  1.946 ms  1.984 ms
 9  be2735.ccr41.atl01.atlas.cogentco.com (154.54.5.82)  20.099 ms  20.113 ms  20.154 ms
10  be3482.ccr21.mia01.atlas.cogentco.com (154.54.24.146)  32.629 ms  32.663 ms  32.640 ms
11  be3400.ccr21.mia03.atlas.cogentco.com (154.54.47.18)  32.598 ms  32.961 ms  33.024 ms
12  38.142.153.2 (38.142.153.2)  84.815 ms  84.457 ms  84.435 ms
13  * * *
14  * * *
15  adsl-72-50-77-253.prtc.net (72.50.77.253)  99.114 ms  99.230 ms  99.936 ms


04/08/2018 19:08:57 UTC
--------------------

PING:
PING 72.50.77.253 (72.50.77.253) 56(84) bytes of data.
64 bytes from 72.50.77.253: icmp_seq=1 ttl=49 time=100 ms
64 bytes from 72.50.77.253: icmp_seq=2 ttl=49 time=99.1 ms
64 bytes from 72.50.77.253: icmp_seq=3 ttl=49 time=99.4 ms
64 bytes from 72.50.77.253: icmp_seq=4 ttl=49 time=99.7 ms

--- 72.50.77.253 ping statistics ---
4 packets transmitted, 4 received, 0% packet loss, time 2998ms
rtt min/avg/max/mdev = 99.167/99.605/100.093/0.415 ms


04/08/2018 19:08:57 UTC
--------------------

PING:
PING 72.50.77.253 (72.50.77.253) 56(84) bytes of data.
64 bytes from 72.50.77.253: icmp_seq=1 ttl=47 time=128 ms
64 bytes from 72.50.77.253: icmp_seq=2 ttl=47 time=128 ms
64 bytes from 72.50.77.253: icmp_seq=3 ttl=47 time=128 ms
64 bytes from 72.50.77.253: icmp_seq=4 ttl=47 time=128 ms

--- 72.50.77.253 ping statistics ---
4 packets transmitted, 4 received, 0% packet loss, time 2997ms
rtt min/avg/max/mdev = 128.249/128.547/128.800/0.321 ms


04/08/2018 19:08:57 UTC
--------------------

MTR:
Start: Sat Aug  4 19:08:57 2018 Blizzard  1.|-- Blizzard                              0.0%    10    0.3   0.3   0.2   0.5   0.0
  2.|-- 37.244.22.3                               0.0%    10    0.6   0.6   0.5   0.7   0.0
  3.|-- 24.105.30.162                             0.0%    10    0.9   1.2   0.9   2.1   0.0
  4.|-- 137.221.66.2                              0.0%    10    1.7   1.5   1.4   1.7   0.0
  5.|-- 137.221.68.66                             0.0%    10    1.4   1.8   1.3   5.1   1.1
  6.|-- 137.221.68.32                             0.0%    10    1.3   1.3   1.1   1.4   0.0
  7.|-- te0-4-0-9.ccr41.lax05.atlas.cogentco.com  0.0%    10    1.4   1.4   1.3   1.5   0.0
  8.|-- be3359.ccr42.lax01.atlas.cogentco.com     0.0%    10    1.4   1.6   1.3   1.9   0.0
  9.|-- be2932.ccr32.phx01.atlas.cogentco.com     0.0%    10   13.4  13.3  13.0  13.4   0.0
 10.|-- be2930.ccr21.elp01.atlas.cogentco.com     0.0%    10   21.6  21.5  21.2  21.6   0.0
 11.|-- be2928.ccr42.iah01.atlas.cogentco.com     0.0%    10   36.8  36.8  36.6  37.0   0.0
 12.|-- be3570.ccr22.mia01.atlas.cogentco.com     0.0%    10   61.6  61.7  61.5  62.0   0.0
 13.|-- be3401.ccr21.mia03.atlas.cogentco.com     0.0%    10   62.0  61.8  61.7  62.0   0.0
 14.|-- 38.142.153.2                              0.0%    10  112.4 113.7 112.4 115.1   0.9
 15.|-- ???                                      100.0    10    0.0   0.0   0.0   0.0   0.0
 16.|-- ???                                      100.0    10    0.0   0.0   0.0   0.0   0.0
 17.|-- adsl-72-50-77-253.prtc.net                0.0%    10  127.6 127.9 127.5 128.2   0.0


04/08/2018 19:08:57 UTC
--------------------

MTR:
Start: Sat Aug  4 19:08:57 2018 Blizzard  1.|-- Blizzard                               0.0%    10    0.2   0.3   0.2   0.3   0.0
  2.|-- 37.244.23.2                                0.0%    10    0.5   0.5   0.4   0.7   0.0
  3.|-- 24.105.62.150                              0.0%    10    1.2   1.2   1.0   1.4   0.0
  4.|-- 137.221.66.14                              0.0%    10    1.9   2.0   1.9   2.2   0.0
  5.|-- 137.221.69.72                              0.0%    10    1.9   2.5   1.7   5.8   1.2
  6.|-- 137.221.69.34                              0.0%    10    1.2   3.2   1.1  15.0   4.4
  7.|-- te0-19-0-2.ccr41.ord03.atlas.cogentco.com  0.0%    10    1.4   1.5   1.3   1.6   0.0
  8.|-- be2765.ccr41.ord01.atlas.cogentco.com      0.0%    10    1.9   2.2   1.9   2.6   0.0
  9.|-- be2735.ccr41.atl01.atlas.cogentco.com      0.0%    10   19.9  20.0  19.9  20.2   0.0
 10.|-- be3482.ccr21.mia01.atlas.cogentco.com      0.0%    10   32.4  32.6  32.4  32.9   0.0
 11.|-- be3400.ccr21.mia03.atlas.cogentco.com      0.0%    10   32.6  32.7  32.4  33.0   0.0
 12.|-- 38.142.153.2                               0.0%    10   86.8  85.8  84.5  86.8   0.8
 13.|-- ???                                       100.0    10    0.0   0.0   0.0   0.0   0.0
 14.|-- ???                                       100.0    10    0.0   0.0   0.0   0.0   0.0
 15.|-- adsl-72-50-77-253.prtc.net                 0.0%    10   98.6  99.0  98.6  99.5   0.0


04/08/2018 19:08:57 UTC
--------------------

++++++++++++++WinMTR Tests Below++++++++++++++++++++

OVERWATCH - US Center

|------------------------------------------------------------------------------------------|
|                                      WinMTR statistics                                   |
|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
|                             192.168.1.1 -    0 |  357 |  357 |    0 |    4 | 1358 |    0 |
|                              10.0.0.138 -    0 |  357 |  357 |    2 |   57 | 1403 |   87 |
|           adsl-207-204-166-128.prtc.net -    1 |  354 |  353 |   16 |   21 |  872 |   17 |
|                          10.210.141.253 -    0 |  357 |  357 |   17 |   25 | 1436 |   18 |
|                             10.208.2.62 -    0 |  357 |  357 |   17 |   26 | 1440 |   18 |
|                            38.142.153.1 -    0 |  357 |  357 |   68 |   75 | 1474 |   71 |
|   be3401.ccr22.mia01.atlas.cogentco.com -    0 |  357 |  357 |   68 |   75 | 1475 |   70 |
|be3411.rcr21.b002802-2.mia01.atlas.cogentco.com -    0 |  357 |  357 |   68 |   76 | 1475 |   71 |
|te0-0-2-0.nr11.b002802-1.mia01.atlas.cogentco.com -    0 |  357 |  357 |   68 |   75 | 1478 |   69 |
|gi0-0-0-18.205.nr11.b002802-1.mia01.atlas.cogentco.com -    0 |  357 |  357 |   68 |   75 | 1482 |   69 |
|       ae1-br01-eqmi2.blizzardonline.net -    0 |  357 |  357 |   69 |   77 | 1476 |   69 |
|xe-0-0-0-1-br01-eqat2.blizzardonline.net -    0 |  357 |  357 |   82 |   95 | 1286 |   92 |
|  et-0-0-4-br02-eqch2.blizzardonline.net -    0 |  357 |  357 |  100 |  109 | 1517 |  109 |
|       be2-pe02-eqch2.blizzardonline.net -    0 |  357 |  357 |   99 |  108 | 1516 |  100 |
|                           24.105.62.129 -    0 |  357 |  357 |  101 |  109 | 1511 |  102 |
|________________________________________________|______|______|______|______|______|______|
   WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

----------

OVERWATCH - US West

|------------------------------------------------------------------------------------------|
|                                      WinMTR statistics                                   |
|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
|                             192.168.1.1 -    0 |   90 |   90 |    0 |    0 |    6 |    0 |
|                              10.0.0.138 -    0 |   90 |   90 |    2 |   52 |  103 |   94 |
|           adsl-207-204-166-128.prtc.net -    0 |   90 |   90 |   17 |   25 |   42 |   22 |
|                          10.210.141.253 -    0 |   90 |   90 |   18 |   24 |   40 |   19 |
|                             10.208.2.62 -    0 |   90 |   90 |   21 |   28 |   40 |   24 |
|                            38.142.153.1 -    0 |   90 |   90 |   69 |   77 |  101 |   73 |
|   be3400.ccr21.mia01.atlas.cogentco.com -    0 |   90 |   90 |   68 |   71 |   85 |   73 |
|be3410.rcr21.b002802-2.mia01.atlas.cogentco.com -    0 |   90 |   90 |   68 |   72 |   87 |   69 |
|te0-0-2-3.nr11.b002802-1.mia01.atlas.cogentco.com -    0 |   90 |   90 |   69 |   76 |   89 |   73 |
|gi0-0-0-18.205.nr11.b002802-1.mia01.atlas.cogentco.com -    0 |   90 |   90 |   70 |   76 |  106 |   72 |
|       ae1-br01-eqmi2.blizzardonline.net -    0 |   90 |   90 |   69 |   76 |  129 |   87 |
|xe-0-0-1-1-br01-eqda6.blizzardonline.net -    0 |   90 |   90 |  104 |  111 |  208 |  104 |
| et-0-0-2-br02-swlv10.blizzardonline.net -    0 |   90 |   90 |  131 |  138 |  179 |  133 |
|                           137.221.65.32 -    0 |   90 |   90 |  129 |  135 |  163 |  130 |
|  et-0-0-2-br01-eqla1.blizzardonline.net -    0 |   90 |   90 |  129 |  142 |  265 |  130 |
|       be1-pe02-eqla1.blizzardonline.net -    0 |   90 |   90 |  129 |  131 |  154 |  130 |
|                           24.105.30.129 -    0 |   90 |   90 |  129 |  133 |  151 |  130 |
|________________________________________________|______|______|______|______|______|______|
   WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

Hi Guys!

I’m from Puerto Rico and also having random rubber banding or micro pauses in almost every match but no apparent high ping or connection issues. I’m not the only one. Even my friends are experiencing the same issues whenever we are on different matches or on the same squad.

My ISP is Liberty PR

Very annoying.

Looking Glass Results

1 Like

Im being affected by this Issue too… Games is unplayable for me… A similar situation was taken care of not long ago… What is happening this time Blizzard…???

Puerto Rico ISP: Liberty Cable

2 Likes

Rubber banding like there is no tomorrow. How is it that I have low latency but still manage to lag or have my shots not get registered? I live in Puerto Rico and it seems like I’m not the only one here having this issue.

1 Like

Hey everyone, from the network tracing you’ve all been posting, this appears to be an issue within your ISP’s network. You’ll likely need to contact them to sort this out.

Wow! That was… insightful!

Hence the Looking Glass Test tells another story and your comment did fix all ours connection issues. But anyways thanks!

Hey all,

Nicole’s recommendation is actually spot on in this case. The Looking Glass results that have been posted have been consistently showing that data is getting through and exiting our network and peering partners with relatively low latency.

6.|-- 137.221.68.32 0.0% 10 1.1 1.2 1.0 1.5 0.0
7.|-- ae10-1993.cr0-lax1.ip4.gtt. net 0.0% 10 21.9 3.1 0.9 21.9 6.6

6.|-- 137.221.69.34 0.0% 10 2.4 2.3 1.7 6.2 1.3
7.|-- et-0-0-37-1.cr6-chi1.ip4.gtt. net 0.0% 10 2.7 2.1 1.9 2.7 0.0

6 137.221.68.32 (137.221.68.32) 14.486 ms 11.800 ms 11.756 ms
7 te0-4-0-9.ccr41.lax05.atlas.cogentco.com (38.104.84.12) 1.526 ms 1.287 ms 1.291 ms

Consistently in the looking glasses, we’re not seeing elevated latency until the traffic begins to be routed via backbones/local infrastructure. Since most, if not all, of you guys are on Liberty Cable, we’d like you to run WinMTR tests while connected to a Custom vs AI match and post them here - try to capture the disconnect/rubberbanding in the MTR. With information that looks at the route the other way, we may be able to identify a problem node.

-Lantrasau

1 Like

I am a PS4 user and my ISP is Claro.

How can I run WinMTR tests while connected to a Custom vs AI match?

Hi Lantrasau!

First of all, I really appreciate your response!

Some forums are not moderated as it should and your reply makes it feel that we are not left in the dark.

Back on point, it is never safe to assume we are all using the same local ISP’s. Not to brag about, but in my case this is the best ISP/Connection Method I could get in my area and to be honest at this time it is only happening on Blizzard game tittles. Not long ago I report a similar incident and apparently Puerto Rico was not the only one experiencing the same problem.

I’m aware of many external variables that can contribute to connectivity issues but sometimes we as an average customer can’t determine or explain the technical aspect of the problem to the ISP Tech Rep, maybe not due by the lack of knowledge but also because of the platform that we are connecting from. But when an IT/Provisioning/Engineering Dept/Group of a company such Blizzard “bring their two cents” it is my guess that the ISP will be more “willing” to listen and improve their nodes/routes, etc.

In my case I’m using PC version of Blizzard tittles. I’ll run WinMTR and post the results as suggested.

Again, many thanks

Below the results of WinMTR test during an entire Quick Match took place. Judging by the results, Blizzard servers showed connection inconsistencies multiple times.

|------------------------------------------------------------------------------------------|
| WinMTR statistics |

Host - % Sent Recv Best Avrg Wrst Last
DD-WRT - 0 373 373 0 0 3 0
10.65.2.145 - 0 373 373 5 11 37 14
10.65.2.145 - 0 373 373 7 11 27 16
10.65.1.149 - 0 373 373 6 11 28 14
10.65.1.178 - 0 373 373 7 13 72 7
63.245.90.184 - 0 373 373 35 42 61 47
mai-b1-link.telia. net - 0 373 373 36 43 84 43
atl-b22-link.telia. net - 0 373 373 53 59 86 62
blizzard-ic-322965-atl-b22.c.telia. net - 0 373 373 68 72 88 73
ae1-br01-eqat2.blizzardonline. net - 0 373 373 68 74 286 77
et-0-0-4-br02-eqch2.blizzardonline. net - 0 373 373 66 74 173 78
be2-pe02-eqch2.blizzardonline. net - 0 373 373 67 72 90 75
chi-eqch2-ia-bons-04.blizzardonline. net - 0 373 373 67 74 93 70
24.105.62.129 - 0 373 373 69 72 91 77
________________________________________________ ______ ______ ______ ______ ______ ______

WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

1 Like

Any update about this matter?

Hey LuisoGPR,

I actually wasn’t assuming that everyone who had posted was on the same ISP, I was checking against where everyone was posting from. We’re able to get some limited data from when you post, including what ISP is being utilized. The majority of the posts so far were consistently coming from Liberty Cable, so that’s why I mentioned it explicitly.

Really appreciate the MTR results though! To clarify, those two nodes with elevated worst latency are some of our peering partners. If we can get additional MTR results that are all consistently showing the same data, we may be able to escalate something up to have it investigated.

-Lantrasau

Hi Lantrasau,

Well, I believe this is it then… I’m trying to help but if every time we report some issues that evidently is not related to our end and the Admins/Moderator reply without any sense of commitment to the customers, certainly nothing will be escalated/addressed accordingly.

Just to make sure I got you right, and for the benefic of the users/customers reading your answer:

  1. If two Blizzard’s nodes are reporting constant delays that actually is more than 3-4 times randomly, will it cause any connectivity like issues?
  2. If so, why it can’t be considered to be escalated?
  3. Even more, with the same test results / Troubleshooting Procedures you asked for? Which by the way are well and officially documented on this forum.

Sorry, but honestly I don’t understand how this incidents are addressed by your Tech/Help Desk System/Policies.

This kind of response from your Tech Support perspective puts you on a questionable spot. Bare in mind, most of Us, your customers, are IT Pros who don’t buy lazy answers.

Anyways, I don’t think this isn’t going to get us any further.

Again, thanks for your assistance

Today, I called to Liberty PR ISP Tech Support only to make sure there is nothing reported on my area and also I’ve requested to monitor my line for 72 hrs. The report should be ready on this Sunday afternoon.

Meanwhile, below are today’s WinMTR results:

WinMTR 24.105.40.233
|------------------------------------------------------------------------------------------|
| WinMTR statistics |

Host - % Sent Recv Best Avrg Wrst Last
DD-WRT - 0 657 657 0 0 3 0
10.241.80.1 - 0 657 657 4 11 43 8
10.241.80.1 - 0 657 657 6 11 42 12
10.65.2.153 - 0 657 657 4 11 46 10
10.65.1.149 - 0 657 657 5 13 83 10
10.65.1.178 - 1 653 652 10 44 164 46
63.245.90.162 - 1 653 652 34 44 70 67
mai-b2-link.telia. net - 0 657 657 42 59 96 58
atl-b22-link.telia. net - 0 657 657 56 72 104 71
blizzard-ic-322965-atl-b22.c.telia. net - 0 657 657 65 73 207 71
ae1-br01-eqat2.blizzardonline. net - 0 636 636 66 136 4404 78
et-0-0-4-br02-eqch2.blizzardonline. net - 95 137 7 72 79 96 78
No response from host - 100 132 0 0 0 0 0
________________________________________________ ______ ______ ______ ______ ______ ______

WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

WinMTR 24.105.62.129
|------------------------------------------------------------------------------------------|
| WinMTR statistics |

Host - % Sent Recv Best Avrg Wrst Last
DD-WRT - 0 942 942 0 0 9 0
10.65.2.145 - 0 942 942 5 11 104 11
10.65.2.145 - 0 942 942 4 12 107 13
10.65.1.149 - 0 942 942 4 11 102 10
10.65.1.178 - 0 942 942 4 13 101 14
63.245.90.184 - 0 942 942 6 44 176 42
mai-b1-link.telia. net - 0 942 942 36 43 157 43
atl-b22-link.telia. net - 1 934 932 42 60 164 57
blizzard-ic-322965-atl-b22.c.telia. net - 0 942 942 60 72 177 75
ae1-br01-eqat2.blizzardonline. net - 0 942 942 66 74 201 76
et-0-0-4-br02-eqch2.blizzardonline. net - 0 938 938 67 130 2200 73
be2-pe02-eqch2.blizzardonline. net - 0 942 942 65 72 179 72
chi-eqch2-ia-bons-04.blizzardonline. net - 0 942 942 67 74 176 70
24.105.62.129 - 0 942 942 65 73 176 73
________________________________________________ ______ ______ ______ ______ ______ ______

WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

WinMTR 24.105.62.129 8/10 11:00PM -4:00 approx

|------------------------------------------------------------------------------------------|
| WinMTR statistics |

Host - % Sent Recv Best Avrg Wrst Last
DD-WRT - 0 1857 1857 0 0 6 0
10.65.2.145 - 0 1857 1857 3 13 58 17
10.65.2.145 - 1 1853 1852 3 12 62 14
10.65.1.149 - 0 1857 1857 3 13 50 10
10.65.1.178 - 1 1853 1852 3 14 90 12
63.245.90.184 - 0 1857 1857 9 46 178 53
mai-b1-link.telia. net - 0 1857 1857 35 44 80 50
atl-b22-link.telia. net - 0 1857 1857 43 60 99 57
blizzard-ic-322965-atl-b22.c.telia. net - 0 1857 1857 57 73 105 75
ae1-br01-eqat2.as57976. net - 1 1853 1852 66 76 211 73
et-0-0-4-br02-eqch2.as57976. net - 0 1830 1830 65 113 4400 78
be2-pe02-eqch2.as57976. net - 0 1857 1857 64 73 129 70
chi-eqch2-ia-bons-04.as57976. net - 0 1857 1857 67 76 109 75
24.105.62.129 - 0 1857 1857 64 74 109 74
________________________________________________ ______ ______ ______ ______ ______ ______

WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

Any progress so far?

Today was 130-160 ping average.

Some of my friends are giving up and switching to CoD until the new one arrives.

This is sad.

I will wait until RDR2…

Edit 1:

TRACEROUTE:
traceroute to 66.50.92.143 (66.50.92.143), 15 hops max, 60 byte packets
 1  Blizzard Blizzard  0.395 ms  0.366 ms  0.366 ms
 2  37.244.22.3 (37.244.22.3)  0.562 ms  0.583 ms  0.661 ms
 3  24.105.30.158 (24.105.30.158)  1.318 ms  1.396 ms  1.450 ms
 4  137.221.66.0 (137.221.66.0)  1.712 ms  1.766 ms  1.808 ms
 5  137.221.68.70 (137.221.68.70)  1.646 ms  1.665 ms  1.669 ms
 6  137.221.68.34 (137.221.68.34)  1.360 ms  1.273 ms  1.258 ms
 7  213.248.78.166 (213.248.78.166)  1.575 ms  2.304 ms  2.614 ms
 8  dls-b21-link.telia.net (62.115.123.136)  31.679 ms  31.617 ms  31.617 ms
 9  atl-b22-link.telia.net (80.91.246.74)  49.250 ms  49.288 ms  49.290 ms
10  mai-b1-link.telia.net (62.115.122.53)  66.171 ms  66.191 ms  66.046 ms
11  213.248.101.98 (213.248.101.98)  116.274 ms  115.109 ms  118.970 ms
12  * * *
13  * * *
14  66-50-92-143.prtc.net (66.50.92.143)  130.875 ms  130.890 ms  132.168 ms


13/08/2018 15:51:41 UTC
--------------------

TRACEROUTE:
traceroute to 66.50.92.143 (66.50.92.143), 15 hops max, 60 byte packets
 1  Blizzard Blizzard  0.338 ms  0.334 ms  0.334 ms
 2  37.244.23.2 (37.244.23.2)  1.088 ms  1.097 ms  1.098 ms
 3  24.105.62.146 (24.105.62.146)  2.811 ms  2.822 ms  2.823 ms
 4  137.221.66.12 (137.221.66.12)  2.829 ms  2.829 ms  2.829 ms
 5  137.221.69.72 (137.221.69.72)  2.815 ms  2.816 ms  2.816 ms
 6  137.221.69.34 (137.221.69.34)  10.723 ms  8.201 ms  8.176 ms
 7  213.248.78.162 (213.248.78.162)  2.693 ms  2.399 ms  2.458 ms
 8  atl-b22-link.telia.net (62.115.113.18)  18.718 ms  18.722 ms  18.711 ms
 9  mai-b1-link.telia.net (62.115.122.53)  37.299 ms  37.329 ms  37.331 ms
10  213.248.101.98 (213.248.101.98)  88.021 ms  87.340 ms  87.281 ms
11  * * *
12  * * *
13  66-50-92-143.prtc.net (66.50.92.143)  101.268 ms  100.864 ms  101.569 ms


13/08/2018 15:51:41 UTC
--------------------

PING:
PING 66.50.92.143 (66.50.92.143) 56(84) bytes of data.
64 bytes from 66.50.92.143: icmp_seq=1 ttl=47 time=130 ms
64 bytes from 66.50.92.143: icmp_seq=2 ttl=47 time=129 ms
64 bytes from 66.50.92.143: icmp_seq=3 ttl=47 time=129 ms
64 bytes from 66.50.92.143: icmp_seq=4 ttl=47 time=129 ms

--- 66.50.92.143 ping statistics ---
4 packets transmitted, 4 received, 0% packet loss, time 3003ms
rtt min/avg/max/mdev = 129.469/129.764/130.110/0.287 ms


13/08/2018 15:51:41 UTC
--------------------

PING:
PING 66.50.92.143 (66.50.92.143) 56(84) bytes of data.
64 bytes from 66.50.92.143: icmp_seq=1 ttl=49 time=102 ms
64 bytes from 66.50.92.143: icmp_seq=2 ttl=49 time=101 ms
64 bytes from 66.50.92.143: icmp_seq=3 ttl=49 time=101 ms
64 bytes from 66.50.92.143: icmp_seq=4 ttl=49 time=101 ms

--- 66.50.92.143 ping statistics ---
4 packets transmitted, 4 received, 0% packet loss, time 2998ms
rtt min/avg/max/mdev = 101.539/101.774/102.235/0.476 ms


13/08/2018 15:51:41 UTC
--------------------

MTR:
Start: Mon Aug 13 15:51:41 2018 Blizzard  1.|-- Blizzard            0.0%    10    0.4   0.3   0.2   0.4   0.0
  2.|-- 37.244.22.3             0.0%    10    0.5   1.1   0.5   5.0   1.2
  3.|-- 24.105.30.158           0.0%    10    0.8   1.2   0.8   2.3   0.3
  4.|-- 137.221.66.0            0.0%    10    1.7   1.7   1.5   1.9   0.0
  5.|-- 137.221.68.70           0.0%    10    1.4   1.4   1.3   1.5   0.0
  6.|-- 137.221.68.34           0.0%    10    1.3   2.4   1.2  10.1   2.8
  7.|-- 213.248.78.166          0.0%    10    1.6   1.9   1.4   3.2   0.3
  8.|-- dls-b21-link.telia.net  0.0%    10   34.8  32.3  31.7  34.8   0.9
  9.|-- atl-b22-link.telia.net  0.0%    10   49.2  56.3  49.0 120.6  22.6
 10.|-- mai-b1-link.telia.net   0.0%    10   66.6  66.3  66.0  66.6   0.0
 11.|-- 213.248.101.98          0.0%    10  117.7 117.1 115.3 118.7   0.9
 12.|-- ???                    100.0    10    0.0   0.0   0.0   0.0   0.0
 13.|-- ???                    100.0    10    0.0   0.0   0.0   0.0   0.0
 14.|-- 66-50-92-143.prtc.net   0.0%    10  131.2 130.9 130.3 131.4   0.0


13/08/2018 15:51:41 UTC
--------------------

MTR:
Start: Mon Aug 13 15:51:41 2018 Blizzard  1.|-- Blizzard            0.0%    10    0.3   0.3   0.2   0.4   0.0
  2.|-- 37.244.23.2             0.0%    10    0.6   0.6   0.5   0.6   0.0
  3.|-- 24.105.62.146           0.0%    10    1.1   1.2   1.1   1.5   0.0
  4.|-- 137.221.66.12           0.0%    10    2.6   2.6   2.5   2.8   0.0
  5.|-- 137.221.69.72           0.0%    10    5.3  33.3   2.4 214.9  69.8
  6.|-- 137.221.69.34           0.0%    10    2.0   1.9   1.7   2.1   0.0
  7.|-- 213.248.78.162          0.0%    10    2.4   2.5   2.3   2.8   0.0
  8.|-- atl-b22-link.telia.net  0.0%    10   18.6  26.1  18.6  91.9  23.1
  9.|-- mai-b1-link.telia.net   0.0%    10   37.1  37.2  36.9  37.6   0.0
 10.|-- 213.248.101.98          0.0%    10   85.2  86.8  85.2  88.2   1.0
 11.|-- ???                    100.0    10    0.0   0.0   0.0   0.0   0.0
 12.|-- ???                    100.0    10    0.0   0.0   0.0   0.0   0.0
 13.|-- 66-50-92-143.prtc.net   0.0%    10  101.1 100.9 100.6 101.2   0.0


13/08/2018 15:51:41 UTC
--------------------

|------------------------------------------------------------------------------------------|

|                                      WinMTR statistics                                   |

|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |

|------------------------------------------------|------|------|------|------|------|------|

|                            RT-N66U-9190 -    1 | 1452 | 1447 |    0 |    1 |   92 |    1 |

|                              10.0.0.138 -    0 | 1469 | 1469 |    1 |   58 | 1618 |   61 |

|           adsl-207-204-166-128.prtc.net -    2 | 1406 | 1389 |   17 |   23 | 1581 |   20 |

|                          10.210.141.253 -    1 | 1435 | 1426 |   17 |   24 | 1470 |   19 |

|                             10.208.2.62 -    2 | 1401 | 1383 |   17 |   26 | 1517 |   21 |

|                   mai-b1-link.telia.net -    1 | 1428 | 1417 |   64 |   72 | 1396 |   66 |

|                  atl-b22-link.telia.net -    1 | 1436 | 1427 |   67 |   76 | 1474 |   69 |

|  blizzard-ic-322965-atl-b22.c.telia.net -    1 | 1423 | 1411 |   67 |   76 | 1630 |   71 |

|              ae1-br01-eqat2.as57976.net -    1 | 1430 | 1420 |  117 |  126 | 1702 |  118 |

|                   No response from host -  100 |  295 |    0 |    0 |    0 |    0 |    0 |

|                   No response from host -  100 |  295 |    0 |    0 |    0 |    0 |    0 |

|                   No response from host -  100 |  295 |    0 |    0 |    0 |    0 |    0 |

|                   No response from host -  100 |  295 |    0 |    0 |    0 |    0 |    0 |

|              be1-pe01-eqla1.as57976.net -    1 | 1442 | 1435 |  117 |  125 | 1674 |  117 |

|                   No response from host -  100 |  295 |    0 |    0 |    0 |    0 |    0 |

|                           24.105.30.129 -    1 | 1443 | 1436 |  117 |  124 | 1382 |  124 |

|________________________________________________|______|______|______|______|______|______|

   WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

I just did the same diagnostic test with WinMTR and it shows the same issues LUISOGPR is talking about. There is definitely packet losses.

|------------------------------------------------------------------------------------------|

| WinMTR statistics |

| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |

|------------------------------------------------|------|------|------|------|------|------|

| 192.168.1.1 - 0 | 975 | 975 | 0 | 0 | 6 | 0 |

| 10.65.2.97 - 1 | 967 | 965 | 9 | 18 | 111 | 20 |

| 10.65.2.97 - 1 | 956 | 951 | 6 | 17 | 106 | 17 |

| 10.65.1.133 - 1 | 959 | 955 | 7 | 17 | 81 | 19 |

| 10.65.1.178 - 1 | 956 | 951 | 6 | 18 | 266 | 12 |

| 63.245.90.164 - 1 | 955 | 950 | 8 | 50 | 188 | 51 |

| mai-b2-link.telia. net - 1 | 959 | 955 | 40 | 52 | 299 | 51 |

| atl-b22-link.telia. net - 1 | 963 | 960 | 43 | 66 | 119 | 67 |

| blizzard-ic-322965-atl-b22.c.telia. net - 2 | 936 | 926 | 58 | 74 | 164 | 71 |

| ae1-br01-eqat2.as57976. net - 1 | 951 | 945 | 68 | 80 | 186 | 79 |

| et-0-0-4-br02-eqch2.as57976. net - 1 | 930 | 921 | 70 | 100 | 4421 | 77 |

| be2-pe02-eqch2.as57976. net - 1 | 967 | 965 | 69 | 79 | 329 | 85 |

| 24.105.62.129 - 1 | 940 | 931 | 69 | 78 | 165 | 82 |

|________________________________________________|______|______|______|______|______|______|

WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

Today’s statistics

24.105.41.14

|------------------------------------------------------------------------------------------|
| WinMTR statistics |

Host - % Sent Recv Best Avrg Wrst Last
DD-WRT - 0 707 707 0 0 4 0
10.65.2.145 - 0 707 707 7 13 64 18
10.65.2.145 - 0 707 707 6 12 65 18
10.65.1.149 - 0 707 707 7 13 65 18
10.65.1.178 - 0 707 707 7 14 89 19
63.245.90.162 - 0 707 707 44 53 156 54
mai-b2-link.telia. net - 0 707 707 43 50 101 56
atl-b22-link.telia. net - 0 707 707 49 59 122 58
blizzard-ic-322965-atl-b22.c.telia. net - 0 707 707 50 59 122 56
ae1-br01-eqat2.as57976. net - 0 707 707 49 59 152 58
et-0-0-4-br02-eqch2.as57976. net - 0 700 700 74 109 2889 76
________________________________________________ ______ ______ ______ ______ ______ ______

WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider