High Latency in Overwatch - CenturyLink

Ive tried all the recomended steps and I still have 250+ ping lobbies when my ping should only be around 70 MAX. Heres my looking glass results.
TRACEROUTE:
traceroute to 65.131.78.204 (65.131.78.204), 15 hops max, 60 byte packets
1 Blizzard Blizzard 0.317 ms 0.276 ms 0.276 ms
2 24.105.18.131 (24.105.18.131) 3.253 ms 3.260 ms 3.260 ms
3 137.221.105.12 (137.221.105.12) 1.033 ms 1.052 ms 1.054 ms
4 137.221.66.16 (137.221.66.16) 1.053 ms 3.134 ms 3.158 ms
5 137.221.83.66 (137.221.83.66) 117.226 ms 117.244 ms 117.246 ms
6 137.221.65.68 (137.221.65.68) 286.097 ms 283.622 ms 283.595 ms
7 137.221.68.32 (137.221.68.32) 9.369 ms 9.367 ms 9.363 ms
8 las-b21-link.telia. net (62.115.178.200) 9.306 ms 9.329 ms 8.365 ms
9 los-brdr-02.inet.qwest. net (63.146.27.249) 14.612 ms 22.300 ms 22.271 ms
10 chey-agw2.inet.qwest. net (67.14.51.10) 83.121 ms 83.099 ms 83.078 ms
11 65-131-1-46.chyn.qwest. net (65.131.1.46) 47.741 ms 47.774 ms 47.773 ms
12 65-131-78-204.chyn.qwest. net (65.131.78.204) 72.575 ms 72.175 ms 72.645 ms

14/10/2019 03:09:58 UTC

TRACEROUTE:
traceroute to 65.131.78.204 (65.131.78.204), 15 hops max, 60 byte packets
1 Blizzard Blizzard 7.645 ms 7.654 ms 7.658 ms
2 24.105.18.3 (24.105.18.3) 7.660 ms 7.664 ms 7.673 ms
3 137.221.105.16 (137.221.105.16) 7.677 ms 7.681 ms 7.685 ms
4 137.221.66.18 (137.221.66.18) 7.688 ms 7.709 ms 7.715 ms
5 137.221.83.66 (137.221.83.66) 119.124 ms 332.607 ms 332.637 ms
6 137.221.65.68 (137.221.65.68) 240.048 ms 448.523 ms 448.518 ms
7 137.221.68.32 (137.221.68.32) 6.007 ms 6.064 ms 6.055 ms
8 las-b21-link.telia. net (62.115.178.200) 5.577 ms 5.609 ms 5.980 ms
9 los-brdr-02.inet.qwest. net (63.146.27.249) 12.379 ms 11.736 ms 11.811 ms
10 chey-agw2.inet.qwest. net (67.14.51.10) 47.507 ms 47.386 ms 47.351 ms
11 65-131-1-46.chyn.qwest. net (65.131.1.46) 47.586 ms 47.598 ms 47.510 ms
12 65-131-78-204.chyn.qwest. net (65.131.78.204) 72.123 ms 73.312 ms 74.934 ms

14/10/2019 03:09:58 UTC

PING:
PING 65.131.78.204 (65.131.78.204) 56(84) bytes of data.
64 bytes from 65.131.78.204: icmp_seq=1 ttl=52 time=72.3 ms
64 bytes from 65.131.78.204: icmp_seq=2 ttl=52 time=72.2 ms
64 bytes from 65.131.78.204: icmp_seq=3 ttl=52 time=71.9 ms
64 bytes from 65.131.78.204: icmp_seq=4 ttl=52 time=72.3 ms

— 65.131.78.204 ping statistics —
4 packets transmitted, 4 received, 0% packet loss, time 2998ms
rtt min/avg/max/mdev = 71.974/72.222/72.372/0.311 ms

14/10/2019 03:09:58 UTC

PING:
PING 65.131.78.204 (65.131.78.204) 56(84) bytes of data.
64 bytes from 65.131.78.204: icmp_seq=1 ttl=52 time=74.3 ms
64 bytes from 65.131.78.204: icmp_seq=2 ttl=52 time=72.4 ms
64 bytes from 65.131.78.204: icmp_seq=3 ttl=52 time=71.8 ms
64 bytes from 65.131.78.204: icmp_seq=4 ttl=52 time=72.2 ms

— 65.131.78.204 ping statistics —
4 packets transmitted, 4 received, 0% packet loss, time 2997ms
rtt min/avg/max/mdev = 71.843/72.720/74.378/0.998 ms

14/10/2019 03:09:58 UTC

MTR:
Start: Mon Oct 14 03:09:58 2019 Blizzard 1.|-- Blizzard 0.0% 10 0.3 0.3 0.2 0.3 0.0
2.|-- 24.105.18.131 0.0% 10 1.0 1.1 0.5 4.8 1.2
3.|-- 137.221.105.12 0.0% 10 0.9 0.9 0.8 0.9 0.0
4.|-- 137.221.66.16 0.0% 10 1.0 1.0 0.9 1.2 0.0
5.|-- 137.221.83.66 0.0% 10 4.2 74.0 3.3 265.7 101.5
6.|-- 137.221.65.68 0.0% 10 5.9 1005. 5.9 2602. 929.7
7.|-- 137.221.68.32 0.0% 10 5.9 6.0 5.7 6.4 0.0
8.|-- las-b21-link.telia. net 0.0% 10 5.7 6.0 5.5 8.4 0.7
9.|-- sjp-brdr-05.inet.qwest. net 0.0% 10 12.6 16.2 11.2 30.6 6.1
10.|-- chey-agw2.inet.qwest. net 0.0% 10 88.1 61.8 47.5 88.1 16.0
11.|-- 65-131-1-46.chyn.qwest. net 0.0% 10 48.6 48.2 47.6 52.3 1.5
12.|-- 65-131-78-204.chyn.qwest. net 0.0% 10 73.8 73.2 72.1 74.1 0.3

14/10/2019 03:09:58 UTC

MTR:
Start: Mon Oct 14 03:09:58 2019 Blizzard 1.|-- Blizzard 0.0% 10 0.2 0.6 0.2 3.2 0.8
2.|-- 24.105.18.3 0.0% 10 0.6 1.3 0.5 5.8 1.5
3.|-- 137.221.105.16 0.0% 10 0.7 0.8 0.7 1.1 0.0
4.|-- 137.221.66.18 0.0% 10 1.3 9.2 0.8 83.0 25.9
5.|-- 137.221.83.66 0.0% 10 1.4 32.2 1.4 160.4 55.0
6.|-- 137.221.65.68 0.0% 10 5.6 972.8 5.6 2604. 888.0
7.|-- 137.221.68.32 0.0% 10 5.8 12.7 5.7 48.4 14.9
8.|-- las-b21-link.telia. net 0.0% 10 5.7 5.7 5.6 5.9 0.0
9.|-- los-brdr-02.inet.qwest. net 0.0% 10 12.0 21.3 12.0 44.3 9.9
10.|-- chey-agw2.inet.qwest. net 0.0% 10 47.5 50.6 47.4 78.7 9.9
11.|-- 65-131-1-46.chyn.qwest. net 0.0% 10 47.5 48.7 47.5 58.8 3.5
12.|-- 65-131-78-204.chyn.qwest. net 0.0% 10 72.5 73.1 72.0 77.7 1.5

14/10/2019 03:09:58 UTC

3 Likes

Looks like gibberish to me. I’m even thinking those may be static IP addresses that shouldn’t be broadcasted on the forum.

Just call your internet service provider. :slightly_smiling_face:

Hey, so I reached out to my ISP tonight and they didn’t really have any clue… I have no idea how to get ahold of someone higher up the flag pole as the people I was talking to had no idea what they were doing. What would you suggest that I do?

day 3 of this issue, 250 ping to east coast only and normal on west. more posts about this. literally 100% loss lmao

WinMTR Statistics

WinMTR statistics

Host % Sent Recv Best Avrg Wrst Last
192.168.0.1 0 554 554 0 0 1 0
hlrn-dsl-gw06.hlrn.qwest.net 0 554 554 6 8 65 7
63-225-124-41.hlrn.qwest.net 0 554 554 6 10 67 7
dvr3-brdr-01.inet.qwest.net 0 554 554 7 9 50 25
63-235-41-90.dia.static.qwest.net 0 554 554 7 8 105 8
ae-1-3508.ear7.Chicago2.Level3.net 100 112 1 0 32 32 32
BLIZZARD-EN.ear7.Chicago2.Level3.net 0 554 554 138 186 262 155
ae1-br01-eqch2.as57976.net 0 548 548 138 224 2781 154
No response from host 100 111 0 0 0 0 0
No response from host 100 111 0 0 0 0 0
No response from host 100 111 0 0 0 0 0
No response from host 100 111 0 0 0 0 0
No response from host 100 111 0 0 0 0 0
No response from host 100 111 0 0 0 0 0
No response from host 100 111 0 0 0 0 0
No response from host 100 111 0 0 0 0 0
No response from host 100 111 0 0 0 0 0
No response from host 100 111 0 0 0 0 0
No response from host 100 111 0 0 0 0 0
No response from host 100 111 0 0 0 0 0
No response from host 100 111 0 0 0 0 0
No response from host 100 111 0 0 0 0 0
No response from host 100 111 0 0 0 0 0
No response from host 100 111 0 0 0 0 0
No response from host 100 111 0 0 0 0 0
No response from host 100 111 0 0 0 0 0
No response from host 100 111 0 0 0 0 0
No response from host 100 111 0 0 0 0 0
No response from host 100 111 0 0 0 0 0
No response from host 100 111 0 0 0 0 0

Thanks for your report! I adjusted the title and moved a few posts over here to keep our reports central to one thread as we are seeing specific issues with CenturyLink.

We saw one positive report last night that it stopped around 10:30PM Central Time. We have seen this spike up again 3 days later.

If you do see this issue again or are continuing to experience issues, could you provide a WinMTR test while the issue is happening for 10-15 minutes? Preferably in Training Practice vs AI modes just to prevent any issues in Quickplay or Competitive!

Update! We’re seeing clear latency spikes on our end the last hour or so in Overwatch. We were able to gather enough data from other threads reporting the same issue. This has been escalated so our network team can look into this further.

I’ll continue to update as we have more information available!

3 Likes

thank you! i have been having terrible lag as well not to mention i’ve tested all my connections and my connection is fine! Please fix this issue soon and thanks again for the updates.

A post was split to a new topic: Orc989 - High Latency in Overwatch

same issue again today. should i just change isp?

happened again today, many posts in the wow thread

any updates?

I don’t recommend to be changing your ISP. For starters any similar ISPs may still go through the same backbone router this problem is likely being caused at. This is something that has to be resolved at that level and it can take time unfortunately.

Starts around 8EST every night. My Collegiate team in Minneapolis has had the same issues. This has been impacting our Collegiate games (Minnesota) as well last sunday and our scrim on tuesday. Would really appreciate a progress update.

|------------------------------------------------------------------------------------------|
| WinMTR statistics |

Host - % Sent Recv Best Avrg Wrst Last
modem/Home - 0 62 62 0 0 7 0
stpl-dsl-gw10/stpl/qwest/net - 0 62 62 1 5 38 2
stpl-agw1/inet/qwest/net - 0 62 62 1 6 42 6
216-160-19-2/mpls/qwest/net - 0 62 62 1 4 28 3
ae-1-3508.ear7/Chicago2/Level3/net - 86 14 2 0 11 12 11
BLIZZARD-EN/ear7/Chicago2/Level3/net - 0 62 62 138 191 525 197
ae1-br01-eqch2/as57976/net - 0 62 62 140 188 220 177
No response from host - 100 13 0 0 0 0 0
No response from host - 100 13 0 0 0 0 0
No response from host - 100 13 0 0 0 0 0
No response from host - 100 13 0 0 0 0 0
No response from host - 100 13 0 0 0 0 0
No response from host - 100 13 0 0 0 0 0
No response from host - 100 13 0 0 0 0 0
No response from host - 100 13 0 0 0 0 0
No response from host - 100 13 0 0 0 0 0
No response from host - 100 13 0 0 0 0 0
No response from host - 100 13 0 0 0 0 0
No response from host - 100 13 0 0 0 0 0
No response from host - 100 13 0 0 0 0 0
No response from host - 100 13 0 0 0 0 0
No response from host - 100 13 0 0 0 0 0
No response from host - 100 13 0 0 0 0 0
No response from host - 100 13 0 0 0 0 0
No response from host - 100 13 0 0 0 0 0
No response from host - 100 13 0 0 0 0 0
No response from host - 100 13 0 0 0 0 0
No response from host - 100 13 0 0 0 0 0
No response from host - 100 13 0 0 0 0 0
No response from host - 100 13 0 0 0 0 0
________________________________________________ ______ ______ ______ ______ ______ ______

WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

Same thing’s been happening to me. Super high ping some games, then back to normal ping other games…

Used to happen a lot, and now the problem’s back again

Same here yet again. Like others said it seems to happen around the same time nightly.

EDIT:I decied to sign up for a VPN to test if it helps . The routine problem was over by the time I got setup but I tested games both on and off the VPN and with VPN I had 10ms FASTER connection…

WinMTR Statistics

WinMTR statistics

Host % Sent Recv Best Avrg Wrst Last
modem.Home 0 4 4 0 0 1 1
cosp-dsl-gw11.cosp.qwest.net 0 4 4 6 6 7 7
cosp-agw1.inet.qwest.net 0 4 4 7 7 8 7
dvr3-brdr-01.inet.qwest.net 0 4 4 10 10 11 10
63-235-41-90.dia.static.qwest.net 50 2 1 9 9 9 9
No response from host 100 1 0 0 0 0 0
BLIZZARD-EN.ear7.Chicago2.Level3.net 0 4 4 214 224 236 232
ae1-br01-eqch2.as57976.net 0 4 4 220 229 241 234
No response from host 100 1 0 0 0 0 0

what i can recommend to everyone on here if your seeing higher than normal latency is try and reboot the modem/router as that is usually the weakest link and usually the solution to fix connection issues is rebooting it as it can register with a new ISP server

I’m getting similar from CenturyLink. It’s unbearable to play this way. Like I’m at 500ms ping instead of 120. But my server says Los Angeles. My server says Los Angeles, but I’m playing with people who are on the East Coast, and they’re getting 40 ping, while I’m at 150 ping.

| WinMTR statistics |

Host - % Sent Recv Best Avrg Wrst Last
192.168.0.1 - 0 39 39 0 0 1 0
slcy-dsl-gw20.slcy.qwest .net - 0 39 39 9 11 37 9
207-108-177-153.slkc.qwest .net - 3 35 34 9 11 58 12
BLIZZARD-EN.ear3.LosAngeles1.Level3 .net - 0 39 39 21 28 118 22
ae1-br01-eqla1.as57976 .net - 0 39 39 54 61 130 54
et-0-0-2-br01-swlv10.as57976 .net - 0 39 39 26 31 78 50
No response from host - 100 8 0 0 0 0 0

Second time it happened tonight:

| WinMTR statistics |

Host - % Sent Recv Best Avrg Wrst Last
192.168.0.1 - 0 391 391 0 0 6 0
slcy-dsl-gw20.slcy.qwest. net - 0 391 391 9 10 63 9
207-108-177-153.slkc.qwest. net - 0 391 391 9 11 87 14
4.68.38.161 - 1 388 387 9 15 69 10
No response from host - 100 79 0 0 0 0 0
BLIZZARD-EN.ear3.LosAngeles1.Level3. net - 0 391 391 21 27 85 22
ae1-br01-eqla1.as57976. net - 0 391 391 54 62 163 54
et-0-0-2-br01-swlv10.as57976. net - 0 391 391 26 30 91 27
137.221.65.133 - 0 391 391 54 64 216 62

Video on how bad it is:

This has been going on randomly throughout the past 2 weeks. It feels like 2/10 QP games are like this, but 9/10 custom games are like this.

1 Like

got the same experience with overwatch for the past year on EU servers.
this in my game 7/10 times.

It’s getting more ridiculous by the day. I got 3 unplayable games in a row. 3 games where it’s impossible to play due to insane rubberbanding and delays.

I have to quit 1/2 the games I join.

Hey folks,

We’ve reached out to CenturyLink to see if we can get this resolved with them. In the mean time, your best bet is going to be using an alternate network (mobile hotspot or VPN) to work around the problem. We’ll let you know when the issue appears to be resolved so you can retest.

Thanks again for all the information. As of now we don’t need any more tests, though feel free to keep reporting the issue.

Edit: If you haven’t reported this on your end yet, you should also reach out to CenturyLink. In some situations an ISP will require reports from their own users before they’re willing to take any action (since we don’t pay them to get your connection to us, though you do.)

1 Like