The worst part about this fact is that the current “Balance Team” bases every single decision around this completely meaningless statistic. The game is basically being balanced around literal air.
Heroes that have higher win rates or lower win rates in no way, alone, portray the actual strength of that hero. Especially for the DPS role.
Tank and Support hero pools are only 2/3 the size of the DPS hero pool. And although the heroes in those roles are very different, they have many more similarities than the drastic differences across the DPS role in terms of how kits are utilized, how they play on different maps, when certain heroes are used and for what reasons, the sheer variety of mobility, etc.
Sombra’s WR is never “high”, but she is also the most common choice for DPS players that are on a losing team and decide to panic and try something “different” when it’s already too late.
I see this happen with Genji as well, even though his WR isn’t considered low… I think it’d be higher if it weren’t for this particular factor, but I’m just speculating, of course. And things are different at different ranks as well.
Ashe has a typically “higher” WR, but I play just about more Ashe than literally anyone, and trust me, I only face an opposing Ashe when it’s on a nice, easy, perfect Ashe map. People play Ashe when it’s easy to play Ashe. They don’t even bother thinking about it on over half of the maps, or against over half of the typical opposing comps. So yeah, her WR is “higher” but that’s because people only play her when she’s already in a perfect setting to pull off a win.
The niche factor of different hero kits has a drastic effect on that hero’s WR. And some heroes are so much more well-rounded (in terms of having a kit with sufficient damage, mobility, & survival), that they aren’t niche at all… So comparing the WR of a niche hero to a non-niche hero is literally as meaningless as it gets. And this isn’t a concept people are unfamiliar with. Sym and Torb have always had a higher WR and everyone knows it’s for this very reason.
But what I’m saying is that this isn’t a Sym/Torb thing. It’s a DPS thing. WR shouldn’t even be considered at all when it comes to hero balance for the DPS role. Especially when the variances in WR are really very, very small. A few percentage points across a pool of mixed niche and non-niche heroes is totally meaningless.
And that’s a problem. Because as I stated earlier, the balance team seems to focus all of their attention on this particular statistic. It’s a poor stat that creates poor decisions. This isn’t Hearthstone. The people balancing the game need to be a TEAM of players/staff that have EXTENSIVE and CONTINUOUS experience playing EVERY HERO at a VARIETY of ranks. Not someone that plays Sombra and Hog for an hour a day and then looks at WR spreadsheets.