Blizzard defines smurfing as a high elo player on an alt account where they actively throw games to maintain a low rank or someone boosting another player.
Valorant (Riot Games) did “1” ban. Accounts and email addresses are free to create 
- Most exceptional Valorant players I know, don’t buy skins on their alt/smurf/boost accounts unless they’re gifted them from promotions or giveaways.
Nobody wants to listen to reason. Everyone has to be right.
- The mud slinging continues
That said, the Reddit Overwatch community is monstrously healthier than the forums. People there actually enjoy the game and prefer talking about the game rather than blaming teammates (likely why the devs mostly migrated there).
Asking Devs to discuss proprietary intellectual property is not the same as asking the devs to educate the community.
A majority of the dev players (according to an AMA from Reddit) are between Silver and Platinum. There’s maybe like 2 or 3 who were actually GM players.
Video game designers don’t make Billions of dollars. The companies they work for do. If the company doesn’t want to fund more educational content, expecting someone who just spent 8-12 hrs working on their assigned tasks to work another 2-4 hrs to work on content (for free) in regards to how to play the game is unrealistic.
- Not to mention, there are so many excellent guides available on YouTube that NO corporate institution could come close to replicating.