I cant post the whole thing because there is the character limit and I cant split it in two because “PLEASE WAIT FOR OTHER USERS TO PARTICIPATE BEFORE REPLYING”
Okay, post it on pastebin and give us the end of the link? Usually the preformatted text option lets you post longer messages, but I’m not sure of the specific restrictions on new forum participants.
Oh, I didn’t realize it was the actual monitor since it’s listed under the input devices, and the AOC 2590G4 monitor was under display devices. Thought it was a separate unit.
Are both screens set to the same resolution (and refresh rate)? I didn’t see the res or refresh listed for the touch panel. Also, try toggling the setting for the monitor chosen in the game settings. If you have it set to Best Match, try selecting the specific screen, and vice versa. Finally, do you have a spare HDMI cable? It’s possible either the cable or ports that it uses have an issue?
Edit: Is the desktop resolution/refresh set to the same as in-game?
I have played on the 1440p 60hz laptop panel, a 60hz 1080p hdmi monitor, the 2590g4 144hz displayport monitor. In game refresh all correct. Crashes exactly the same on every one.
At this point I would suggest opening a ticket with your dxdiag and msinfo. It’s possible there’s a conflict with your video card and Overwatch, or some other application. Either way, they have the resources to look into these types of issues.
I don’t think so, but I’m wondering if other touchscreens have the same issue that the Surface notebooks do. Another player posted that they have to leave both screens on otherwise Windows causes the driver to crash/lose fps. Here’s the thread: FPS drop when connected to external monitor - #11 by ravisco-11104
By the way it has nothing to do with only RTX Cards, just search the forum for a min or two, i found all kinds of cards even iGPus and AMD GPUs having the issue. They get the same error message!
It’s just a generic message so you know why the game closed. Many other games just crash to desktop with no error/explanation, or hang for a long period waiting for the GPU to recover. Overwatch’s team probably did not want this for their competitive mode.
But the cause of the message is not always the same thing. For one person it’s an outdated copy of Razer Synapse drivers, a second person needs to update their Ryzen BiOS, for another it’s the Discord overlay, and yet another it’s overheating. That’s why everyone should post DxDiags, so if there are any actual things in common, they can be spotted and worked on.
Thank you for the Infos! I actually did update Razer Synapse and my BIOS yesterday.
If it happens again I’ll get in touch with you, but if you wanted to see my DxDiags before I did all that you can check support emails I send them at the email that was suggested by the biggest thread. [removing personal info] is my email.
The points are just there to show you the beginning of my email of course I won’t post my full email here.
And no I don’t think GPU Helper exe that one just crashes on other times and was just there so my GPU does not go 0db Fan-Mode. At least I think it wasn’t the case and the times did not correspond in the error message.
Just an FYI, Nicole doesn’t work for Blizzard but is a selected volunteer in the MVP program. She can’t see anyone’s mail. Not sure if the other tech support who post on here can. It may be other employees entirely who deal with support through other channels other than the forum.
As far as the techinfo box goes, we do not use these as a form of contact. We may request files from time to time, but we do not respond through the email nor do we use files from the email unless we specifically asked for them for a specific issue.
If you’re continuing to have this issue and it is not related to the RTX issue, we’d recommend creating a ticket here.