Getting disconnected from games and internet specifically

[Kamakura-11973]

I believe this isn’t an internet provider issue as I was able to talk to other players about this but I seem to be having very high ping and being disconnected from my internet as I play the game. I don’t know why this happens but can I get some answers to this?

[Nicole-1893]

@Kamakura-11973

very high ping and being disconnected from my internet as I play the game

This information from the staff may help:

Common Technical Issues and Solutions

Why is my entire internet crashing when I disconnect from Blizzard games? When your internet goes down, regardless of the trigger, it means that your network drivers or network hardware crashed. If you have this sort of problem, focus on things like: Network driver updates or firmware updates Power cycling your hardware Switching to an Ethernet cable connection Bypassing network hardware like routers Testing from a different network or a mobile tether* Replacing the device that is crashing *…