Frozen enemies cannot get headshot sometimes

[venus-12217]

300 hours on Mei here. This has happened at least 5-6 times since the new patch. I would freeze an enemy with my primary fire and sometimes a headshot would deal no damage to them (this is not a miss, i’ve checked my replay). Please fix this critical bug
EDIT: this mostly happens to tanks

[pǝrson-2358]

@venus-12217

300 hours on Mei here

Never thought I’d meet the devil.

[Люпин-1702]

welcome)

Mei freeze causes hitboxes to get messed up beyond belief (With tons of video proof and analysis)

When you freeze someone as Mei in many situations their Hitbox and Model will go out of sync, making it impossible to tell where their head is. This is most evident with large models, such as tanks, but it happens with everyone. Model and Hitbox are desynced; Video proof Exhibit A [Overwatch 2020 07 17 17 49 26 05] For this first video I set up a Workshop game where Reinhardt stays frozen for an extended amount of time. The text “No” shows up when the shot was not a headshot". “…

[Kvale-21256]

It has been like this for months. Welcome to the club. Here is a post with links to similar forum post discussing the issue.