(FIXED) 8/29 Patch: S17 Stadium Rank Rewards Not Delivered

Bug Report
1

I was directed to create this bug report by Game Master Akotomemik in response to ticket US106052579 submitted on September 1st. The issue assessment and instructions provided by Akotomemik, as well as screenshots demonstrating a discrepancy between recorded end-of-season rank and delivered rewards can be found in Battle.net support ticket US106052579.

Ticket contents submitted to Battle.net support:

The August 29th patch notes stated that the issue distributing stadium rank rewards from season 17 had been resolved, but I have not received my player title or name card. The Overview page in my career profile shows that I achieved All-Star 5, but I have launched my game multiple time since the 08/29 patch and I have not received a splash screen or any rank rewards. Please see the attached screenshots showing my rank record in the overview page, and the locations in the customization page where the rewards should be, but are not present.

Despite Game Master Akotomemik’s suggestion on September 2nd that

“As of now, there are no known issues affecting the distribution of Stadium rank rewards following the August 29th patch. Since your rank is correctly recorded but the rewards are missing, this may be an isolated bug.”

I have found other posts reporting the same issue since the August 29th, suggesting the patch did not resolve the issue for all (or maybe any) players. Since “new” users can only include 2 links in a post, I have published a public google doc with links to a few of the many related bug reports highlighting the same issue since 8/29. Hopefully the length of the list will spur some movement on the issue, or at least remove any measure of plausible deniability of knowledge that the issue exists.

https://docs.google.com/document/d/e/2PACX-1vQlT-8Vo7MgI1iv6mUffrbuRwjCVkKgblSYE-qKoIQ1g9I0ZQtLfBAjOzDCVN0tE9VKlVmLrUxbsTKY/pub

Edit: I have found a way to add more links. Left the link to the doc as a back up.

[No Rewards from Ranked Modes / Season Not Reset - Bug Report - Overwatch Forums](https://us.forums.blizzard.com/en/overwatch/t/no-rewards-from-ranked-modes-season-not-reset/979952)

[STADIUM issues & bugs - please fix asap! - Bug Report - Overwatch Forums](https://us.forums.blizzard.com/en/overwatch/t/stadium-issues-bugs-please-fix-asap/979861)

[They don't give a reward! - Bug Report - Overwatch Forums][(https://us.forums.blizzard.com/en/overwatch/t/they-dont-give-a-reward/980572](https://us.forums.blizzard.com/en/overwatch/t/they-dont-give-a-reward/980572))

[Stadium Titles - Still Not Working? - General Discussion - Overwatch Forums](https://us.forums.blizzard.com/en/overwatch/t/stadium-titles-still-not-working/980965/2)

[Rewards not received - Bug Report - Overwatch Forums](https://us.forums.blizzard.com/en/overwatch/t/rewards-not-received/980473)

[Lacking ranked rewards - Bug Report - Overwatch Forums](https://us.forums.blizzard.com/en/overwatch/t/lacking-ranked-rewards/980856)

[Did not receive stadium all star charm - Bug Report - Overwatch Forums](https://us.forums.blizzard.com/en/overwatch/t/did-not-receive-stadium-all-star-charm/979931)

[Missing titles for season 18 - Bug Report - Overwatch Forums](https://us.forums.blizzard.com/en/overwatch/t/missing-titles-for-season-18/980259)

[Any ETA on last Season Rewards? - Technical Support - Overwatch Forums](https://us.forums.blizzard.com/en/overwatch/t/any-eta-on-last-season-rewards/980653)

[Season 17 stadium rewards - Bug Report - Overwatch Forums](https://us.forums.blizzard.com/en/overwatch/t/season-17-stadium-rewards/979968)

[No stadium rewards at all? - Bug Report - Overwatch Forums](https://us.forums.blizzard.com/en/overwatch/t/no-stadium-rewards-at-all/980072)

[No stadium rewards after patch - Bug Report - Overwatch Forums](https://us.forums.blizzard.com/en/overwatch/t/no-stadium-rewards-after-patch/980438)

[Stadium rewards - Bug Report - Overwatch Forums](https://us.forums.blizzard.com/en/overwatch/t/stadium-rewards/980043)

[Stadium Reward for Season 17 - Bug Report - Overwatch Forums](https://us.forums.blizzard.com/en/overwatch/t/stadium-reward-for-season-17/979910)

[Stadium rewards are still missing - Bug Report - Overwatch Forums](https://us.forums.blizzard.com/en/overwatch/t/stadium-rewards-are-still-missing/979946)

[Stadium rewards not received - Bug Report - Overwatch Forums](https://us.forums.blizzard.com/en/overwatch/t/stadium-rewards-not-received/980032)

[Stadium rewards STILL missing after todays patch (Aug 29) - Bug Report - Overwatch Forums](https://us.forums.blizzard.com/en/overwatch/t/stadium-rewards-still-missing-after-todays-patch-aug-29/979930)

[I'm missing the pro stadium rewards from last season...? - Bug Report - Overwatch Forums](https://us.forums.blizzard.com/en/overwatch/t/im-missing-the-pro-stadium-rewards-from-last-season/980772)

[Overwatch Stadium Rewards - Bug Report - Overwatch Forums](https://us.forums.blizzard.com/en/overwatch/t/overwatch-stadium-rewards/979883)

[Terrible matchmaking, stadium no rewards, overtime c9 - Bug Report - Overwatch Forums](https://us.forums.blizzard.com/en/overwatch/t/terrible-matchmaking-stadium-no-rewards-overtime-c9/980884)

[Stadium Seasonal Rewards - Bug Report - Overwatch Forums](https://us.forums.blizzard.com/en/overwatch/t/stadium-seasonal-rewards/980030)

[Haven't received stadium ranked rewards - Bug Report - Overwatch Forums](https://us.forums.blizzard.com/en/overwatch/t/havent-received-stadium-ranked-rewards/979920)

[Stadium 17 rewards not coming (title and charm) - Bug Report - Overwatch Forums](https://us.forums.blizzard.com/en/overwatch/t/stadium-17-rewards-not-coming-title-and-charm/980924)

[Missing End of Season Rewards in Stadium Mode - Bug Report - Overwatch Forums](https://us.forums.blizzard.com/en/overwatch/t/missing-end-of-season-rewards-in-stadium-mode/979892)

[Missing Stadium Pro Damage Rewards, No Title/Name Card S17 - Bug Report - Overwatch Forums](https://us.forums.blizzard.com/en/overwatch/t/missing-stadium-pro-damage-rewards-no-titlename-card-s17/980578)

[Stadium carrer profile season 2 buggy and still no reward - Bug Report - Overwatch Forums](https://us.forums.blizzard.com/en/overwatch/t/stadium-carrer-profile-season-2-buggy-and-still-no-reward/980097)
2 Likes
2

I will not buy the BP until this is fixed. It would be indecent to not fix this promptly.

1 Like
3

After reopening my Battle.net support ticket and attaching this bug report with the list of similar reports, I received the following (somewhat disjointed) reply on 09/04:

Greetings, [****]!
This is Game Master Pheullysti. I've reviewed your case and understood that you haven't received the Stadium Rewards from the last season yet, despite of the fact that this issue should have been solved on the latest patch on August 29th.

First of all, we would like to thank you for taking the time to contact us and share your concerns. Rest assured that we will do our best to assist you.
Dear [****], I have news for you! Thanks to the amount of reports from the Overwatch Community, our development team decided to re-view this issue and checked that this is not working as intended.

They are aware of this issue and working hard to provide all the affected players the rewards they deserve ^^

I hope this information could be useful. If you have any additional questions or concerns about other issues, don't hesitate to contact us. We'll be waiting for you! I look forward to hearing back from you - until then, please take care and stay healthy!
-Your always friendly GM Pheullysti -

As of September 4th, my season 17 Stadium rank Player Title, Name Card, and Weapon Charm are all present in my account and seemingly working as expected. Thank you to the dev team and the game masters for their prompt response to this bug! I would love to know if other players who were still affected by this issue after the 08/29 patch also got their rewards today, or if it was just me.

4

I received my legend support stadium rewards, but not my all star…makes no sense how I get the one PAST all star but not that.

5

I also didn’t get my All Star reward. Only the skins but not the title, namecard and weapon charm. Game Master Sondastda Told me to file a bug report. Idk replying to it is right?

6

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