Failure to communicate with Customers

So many people getting screwed by this and DEV cannot even post a response.
This is a Multi-Billion dollar company. Are they this greedy they cannot pay an intern to post status updates on the forum or discuss the issues players are reporting?

This is one thing I have a huge hate train for. These guys actually suck at communicating

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im not a happy customer at all like these problems after last night maitenance made things even freaking worse as it brought back the character locking bug

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I just want my Noire Widowmaker skin and they haven’t even addressed it. They said to re-install it on the console and I’ve done that, but it did nothing and they haven’t responded since.

They post updates on tweeter or in the bug report session

https://twitter.com/PlayOverwatch

Is that the FORUM like I asked? not everyone is on twitter. This is the OFFICAL location for the product. I also do not see anything about the Bronze 5 bugs