I feel like absolutely no measures are being taken against toxic players. I am guaranteed to encounter toxic players in 9 out of 10 games. We constantly receive the “thank you for reporting” messages, but we have no idea what actions are taken against whom (or if any are taken at all)
Since the transition to OW2, there has been a massive surge in cheaters, smurfs, and toxic players, and nothing has been done to prevent it. In OW1, people rarely used the chat, but in OW2, there is constant harassment, disturbing remarks, and toxicity towards players.
There is zero seriousness in Ranked matches, plus people are constantly leaving games. I am genuinely sick of it all. You can’t have a peaceful gaming experience in either QP or Ranked.
Making this game free-to-play was a mistake from the very beginning. I said this when it first launched, and although most people opposed it back then, looking at the forums now, I see they are starting to share my opinion.
I believe the possible solutions are:
1 - Make the game paid again (Those who purchased OW1 shouldn’t pay, and BP/skin prices should be reduced accordingly)
2 - Keep the game free-to-play, but make only RANKED modes paid (Like the Prime Status model used in R6 and CS2)
Unless one of these two solutions is implemented, there is no escaping the toxic, smurf, and cheater player base in this game.
We need to clearly understand this by now. Phone verification is not a solution; most people can easily bypass it online.
Blizzard, please do something about this already. I no longer want to see the type of player base I mentioned above in my matches. I want to see some seriousness at least in Ranked modes, regardless of the skill tier.
Edit : Also, we want an option to enable/disable Cross-Play on PC. I don’t want to keep playing against console players who shoot like they have auto-aim.