Extremely High Latency

Hey, for the past month I’ve been experiencing over 100 ms whenever I try to play. And it sometimes spikes into 300 ms. I used to be a constant 40 ms. I’ve replaced my modem, and my router but nothing has really changed. I was told to post my looking glass test results here to see if someone can help, I’d really appreciate it.

TRACEROUTE:
traceroute to 69.125.147.30 (69.125.147.30), 15 hops max, 60 byte packets
 1  Blizzard Blizzard  3.477 ms  3.479 ms  3.477 ms
 2  24.105.18.131 (24.105.18.131)  3.666 ms  3.729 ms  3.824 ms
 3  137.221.105.12 (137.221.105.12)  4.372 ms  4.372 ms  4.388 ms
 4  137.221.66.20 (137.221.66.20)  4.311 ms  4.325 ms  4.341 ms
 5  137.221.83.84 (137.221.83.84)  10.754 ms  10.770 ms  10.773 ms
 6  137.221.65.68 (137.221.65.68)  9.646 ms  6.063 ms  6.043 ms
 7  137.221.68.32 (137.221.68.32)  7.471 ms  5.940 ms  6.490 ms
 8  mpr1.lax2.us.above.net (206.223.123.71)  5.797 ms  5.805 ms  5.802 ms
 9  ae14.cs2.lax112.us.eth.zayo.com (64.125.27.38)  69.688 ms  69.527 ms  69.609 ms
10  ae12.cs2.dfw2.us.zip.zayo.com (64.125.26.182)  70.816 ms  71.028 ms  70.616 ms
11  ae5.cs2.iah1.us.eth.zayo.com (64.125.28.102)  70.931 ms  72.102 ms  72.104 ms
12  ae3.cs2.dca2.us.eth.zayo.com (64.125.29.44)  71.915 ms  69.795 ms  69.862 ms
13  ae4.cs2.lga5.us.eth.zayo.com (64.125.29.30)  70.524 ms  70.597 ms  71.528 ms
14  * * *
15  128.177.75.115.IPYX-249626-910-ZYO.zip.zayo.com (128.177.75.115)  71.423 ms  71.293 ms  71.291 ms


07/04/2020 13:29:38 UTC
--------------------

TRACEROUTE:
traceroute to 69.125.147.30 (69.125.147.30), 15 hops max, 60 byte packets
 1  Blizzard Blizzard  0.399 ms  0.411 ms  0.429 ms
 2  24.105.18.131 (24.105.18.131)  0.642 ms  0.948 ms  1.069 ms
 3  137.221.105.12 (137.221.105.12)  1.191 ms  1.224 ms  1.240 ms
 4  137.221.66.20 (137.221.66.20)  0.640 ms  0.652 ms  0.662 ms
 5  137.221.83.84 (137.221.83.84)  4.532 ms  4.559 ms  4.861 ms
 6  137.221.65.68 (137.221.65.68)  5.716 ms  5.881 ms  5.884 ms
 7  137.221.68.32 (137.221.68.32)  6.082 ms  6.030 ms  6.133 ms
 8  mpr1.lax2.us.above.net (206.223.123.71)  5.568 ms  5.624 ms  5.633 ms
 9  ae14.cs2.lax112.us.eth.zayo.com (64.125.27.38)  69.481 ms  69.465 ms  69.473 ms
10  ae12.cs2.dfw2.us.zip.zayo.com (64.125.26.182)  71.803 ms  71.127 ms  71.082 ms
11  ae5.cs2.iah1.us.eth.zayo.com (64.125.28.102)  69.805 ms  69.776 ms  78.900 ms
12  ae3.cs2.dca2.us.eth.zayo.com (64.125.29.44)  72.537 ms  71.563 ms  71.551 ms
13  ae4.cs2.lga5.us.eth.zayo.com (64.125.29.30)  70.324 ms  70.354 ms  70.475 ms
14  * * *
15  128.177.75.115.IPYX-249626-910-ZYO.zip.zayo.com (128.177.75.115)  70.654 ms  70.664 ms  70.683 ms


07/04/2020 13:29:38 UTC
--------------------

PING:
PING 69.125.147.30 (69.125.147.30) 56(84) bytes of data.

--- 69.125.147.30 ping statistics ---
4 packets transmitted, 0 received, 100% packet loss, time 2997ms



07/04/2020 13:29:38 UTC
--------------------

PING:
PING 69.125.147.30 (69.125.147.30) 56(84) bytes of data.

--- 69.125.147.30 ping statistics ---
4 packets transmitted, 0 received, 100% packet loss, time 2997ms



07/04/2020 13:29:38 UTC
--------------------

MTR:
Start: Tue Apr  7 13:29:38 2020 Blizzard  1.|-- Blizzard                                    0.0%    10    0.3   0.4   0.3   0.5   0.0
  2.|-- 24.105.18.131                                    0.0%    10   28.4   6.1   0.5  28.4  10.4
  3.|-- 137.221.105.12                                   0.0%    10    0.8   0.9   0.8   1.2   0.0
  4.|-- 137.221.66.20                                    0.0%    10    0.5   0.7   0.5   1.1   0.0
  5.|-- 137.221.83.84                                    0.0%    10    6.4   9.6   1.4  37.3  11.2
  6.|-- 137.221.65.68                                    0.0%    10    5.8   8.6   5.7  32.9   8.5
  7.|-- 137.221.68.32                                    0.0%    10    6.0   8.8   5.9  31.8   8.1
  8.|-- mpr1.lax2.us.above.net                           0.0%    10    5.4   5.5   5.4   5.7   0.0
  9.|-- ae14.cs2.lax112.us.eth.zayo.com                  0.0%    10   70.1  70.8  69.6  73.4   0.9
 10.|-- ae12.cs2.dfw2.us.zip.zayo.com                    0.0%    10   70.1  70.3  70.0  71.3   0.3
 11.|-- ae5.cs2.iah1.us.eth.zayo.com                     0.0%    10   69.8  75.8  69.8  90.1   8.2
 12.|-- ae3.cs2.dca2.us.eth.zayo.com                     0.0%    10   69.8  70.3  69.7  73.0   0.9
 13.|-- ae4.cs2.lga5.us.eth.zayo.com                     0.0%    10   74.0  71.3  70.0  76.1   1.9
 14.|-- ae19.ter1.ewr1.us.zip.zayo.com                  90.0%    10   69.9  69.9  69.9  69.9   0.0
 15.|-- 128.177.75.115.IPYX-249626-910-ZYO.zip.zayo.com  0.0%    10   71.2  70.9  70.7  71.2   0.0
 16.|-- ???                                             100.0    10    0.0   0.0   0.0   0.0   0.0
 17.|-- ???                                             100.0    10    0.0   0.0   0.0   0.0   0.0
 18.|-- ool-4353dd1f.dyn.optonline.net                   0.0%    10   74.2  74.6  74.1  75.9   0.3
 19.|-- ???                                             100.0    10    0.0   0.0   0.0   0.0   0.0


07/04/2020 13:29:38 UTC
--------------------

MTR:
Start: Tue Apr  7 13:29:38 2020 Blizzard  1.|-- Blizzard                                    0.0%    10    0.3   0.4   0.2   0.8   0.0
  2.|-- 24.105.18.131                                    0.0%    10    0.6   0.6   0.4   0.9   0.0
  3.|-- 137.221.105.12                                   0.0%    10    0.9   0.9   0.6   1.2   0.0
  4.|-- 137.221.66.20                                    0.0%    10    0.6   0.5   0.4   0.7   0.0
  5.|-- 137.221.83.84                                    0.0%    10    1.4  11.2   1.4  38.5  13.1
  6.|-- 137.221.65.68                                    0.0%    10    8.5  11.8   5.7  62.0  17.6
  7.|-- 137.221.68.32                                    0.0%    10    6.4   6.2   5.9   7.6   0.3
  8.|-- mpr1.lax2.us.above.net                           0.0%    10    5.5   5.5   5.4   5.7   0.0
  9.|-- ae14.cs2.lax112.us.eth.zayo.com                  0.0%    10   70.6  72.2  69.5  80.8   3.3
 10.|-- ae12.cs2.dfw2.us.zip.zayo.com                    0.0%    10   70.0  70.6  70.0  72.7   0.6
 11.|-- ae5.cs2.iah1.us.eth.zayo.com                     0.0%    10   70.0  70.0  69.8  70.5   0.0
 12.|-- ae3.cs2.dca2.us.eth.zayo.com                     0.0%    10   69.9  71.2  69.7  77.6   2.8
 13.|-- ae4.cs2.lga5.us.eth.zayo.com                     0.0%    10   70.1  70.8  70.0  74.3   1.4
 14.|-- ae19.ter1.ewr1.us.zip.zayo.com                  90.0%    10   69.9  69.9  69.9  69.9   0.0
 15.|-- 128.177.75.115.IPYX-249626-910-ZYO.zip.zayo.com  0.0%    10   70.9  70.9  70.8  71.4   0.0
 16.|-- ???                                             100.0    10    0.0   0.0   0.0   0.0   0.0
 17.|-- ???                                             100.0    10    0.0   0.0   0.0   0.0   0.0
 18.|-- ool-4353dd1f.dyn.optonline.net                   0.0%    10   75.5  74.5  74.1  75.5   0.3
 19.|-- ???                                             100.0    10    0.0   0.0   0.0   0.0   0.0


07/04/2020 13:29:38 UTC
--------------------

Hey Kizzle,

I didn’t see any latency spikes in the test, but this only shows the route from our servers to your computer. Can you provide a MTR test? That shows the route from your computer to our servers.

  1. Download WinMTR

  2. Unzip the WinMTR.zip file to the Desktop.

  3. Open the WinMTR folder and select the 64 bit version.

  4. Run the WinMTR.exe as Admin

  5. Type the IP address you want to trace in the “Host” field. To get the correct IP you will actually need to open up the game and go Practice Vs AI or Quick Play and if you are on PC hit Ctrl+Shift+N and it will bring up the ingame network diagnostic graph, or go to Video > Options > Display Network Performance Graph if you are on any platform including Console. In the top left corner is the IP address you want to run WinMTR to.
    Network Graph

Note: You will want to leave the colon and last 5 digits at the end off and only use the first four set of digits (for example, 24.105.13.114 in the screenshot without the :26535).

  1. Once you notice the connection issue while playing, play for about 6 more minutes, minimize the game and click on “Stop”.

  2. Click on “Copy text to clipboard”, then return to this forum thread.

  3. Type two sets of four squiggly lines and then paste the contents of the WinMTR test between: ~~~~ Paste WinMTR Test Results Here ~~~~

Note: Break links by adding a space before .com/.net, so you can post them. If you have issues pasting here, please use Pastebin and post the link (ex: Pastebin (dot) com/123456).

|------------------------------------------------------------------------------------------|
|                                      WinMTR statistics                                   |
|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
|                           RT-AC86U-D190 -    0 |  166 |  166 |    0 |    0 |    3 |    0 |
|                          10.240.164.109 -    0 |  166 |  166 |    3 |   13 |  177 |   10 |
|                           67.59.248.114 -    0 |  166 |  166 |    6 |   14 |  211 |   14 |
|          ool-4353dd1a.dyn.optonline.net -    0 |  166 |  166 |    5 |   17 |  170 |   11 |
|                  rtr5.mhe.hcvlny.cv.net -    0 |  166 |  166 |    6 |   16 |  178 |   10 |
|                              64.15.2.94 -    0 |  166 |  166 |    7 |   18 |  184 |   14 |
|                   No response from host -  100 |   34 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   34 |    0 |    0 |    0 |    0 |    0 |
|    BLIZZARD-EN.ear7.Chicago2.Level3.net -    0 |  166 |  166 |   31 |   44 |  198 |   53 |
|              ae1-br02-eqch2.as57976.net -    0 |  166 |  166 |   32 |   43 |  197 |   37 |
|         et-0-0-1-pe01-eqch2.as57976.net -    0 |  166 |  166 |   28 |   45 |  225 |   79 |
|                   No response from host -  100 |   34 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   34 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   34 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   34 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   34 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   34 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   34 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   34 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   34 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   34 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   34 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   34 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   34 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   34 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   34 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   34 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   34 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   34 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   34 |    0 |    0 |    0 |    0 |    0 |
|________________________________________________|______|______|______|______|______|______|
   WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

It looks like the latency is spiking to 177ms early on before reacinhg our servers. Have you tried bypassing any routers, adapters or extenders and connect the computer directly to the modem with an ethernet cable?

Yes I have tried connecting directly to the modem, but depending on the time of day, the issue still occurs. This is a brand new Asus rt-ac86u router that I bought after already experiencing this lag with my Optimum-online provided equipment, so I’d be surprised if that was causing this lag. Is there anyway I could prove to my ISP (Optimum Online) that the issue is on their end?

It does look like something happening between the computer and modem, and the easiest way to test would be to use an alternate network like a mobile hotspot temporarily to compare the difference.

So should I connect my computer to a Mobile Hotspot and run the WinMTR test again?

Sure that can help show what’s happening.