Experiencing weird FPS problems


Hello, this is my first time experiencing any real trouble with Overwatch. But recently when I went into the game to play my FPS had dropped from my normal 150 to 50-40 when I’m alone and 20 when I get into fights. A weird thing about this is that when I go into a 1v1 game in the arcade I have my normal FPS with no problems. I don’t think that this is the performance of my computer because I get the same 20 FPS no matter if I’m on the lowest or highest settings. I also have no problems in other games like BF1 and BF5. I have tried many different things to fix the issue, Reinstalling the game, repairing the game, defragmenting my hard drive etc.
I love overwatch and always have. I have played the game since launch and now have over 450 hours in game. I hope this problem can be fixed so I can enjoy comp and the new event with my friends.


What steps from the performance guide have you done? We’re going to need a lot more information to help diagnose the issue.


I have done most of the steps, I have tried all settings on game, I have tried running with and without background programs like chrome and discord, I have not touched the specs of my computer because I do not think this is the problem as explained earlier, I have also checked CPU usage and that toped at maximum 30%

I do not know what more information you might want/ need so please tell me if theres anything special you want med to do


Try the advanced steps, and if they don’t work, you may need to open a ticket.


I have now followed the advanced guide, I gained a few fps (3-5) but it didn’t solve my problem. I did some testing and I have in 8 player ffa around 40 - 50 fps, not good but playable in 1v1 I have 150 fps ( customgame as well on other maps) in 6v6 elim I get 30 to 40 fps with some drops to 20 something in some fights, In mysteryhero I have 30 to >20 fps. At anything above 40 I can play but in qp and mystery I can only play heros like mercy. I also noticed that I get 40 fps in PR if that is any help.
I will open a ticket if the problem isn’t solved after the halloween update


For us to look into this we’re going to need to know more about the computer. And so we’ll want to get a DxDiag report. Please also run UserBenchmark and link your results.


www.userbenchmark .com/UserRun/11349677
(had to add a space between userbenchmark and .com)

I don’t know how to put a file here, couldn’t find it anywhere so I’ll just copy it.
If you need more of the DxDial, please tell me how to send it to you and you’ll get it.

Time of this report: 10/9/2018, 16:27:31
             Machine name: ...
               Machine Id: {E744DA65-CCC3-48F2-8EA7-13AB4FEFF0BA}
         Operating System: Windows 10 Home 64-bit (10.0, Build 17134) (17134.rs4_release.180410-1804)
                 Language: Swedish (Regional Setting: Swedish)
      System Manufacturer: Gigabyte Technology Co., Ltd.
             System Model: GA-970A-UD3
                     BIOS: Award Modular BIOS v6.00PG (type: BIOS)
                Processor: AMD FX(tm)-8120 Eight-Core Processor            (8 CPUs), ~3.1GHz
                   Memory: 16384MB RAM
      Available OS Memory: 16382MB RAM
                Page File: 5738MB used, 27026MB available
              Windows Dir: C:\WINDOWS
          DirectX Version: DirectX 12
      DX Setup Parameters: Not found
         User DPI Setting: 96 DPI (100 percent)
       System DPI Setting: 96 DPI (100 percent)
          DWM DPI Scaling: Disabled
                 Miracast: Available, with HDCP
Microsoft Graphics Hybrid: Not Supported
           DxDiag Version: 10.00.17134.0001 64bit Unicode

DxDiag Notes
      Display Tab 1: No problems found.
        Sound Tab 1: No problems found.
        Sound Tab 2: No problems found.
        Sound Tab 3: No problems found.
        Sound Tab 4: No problems found.
          Input Tab: No problems found.

DirectX Debug Levels
Direct3D:    0/4 (retail)
DirectDraw:  0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay:  0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow:  0/6 (retail)

Display Devices
           Card name: NVIDIA GeForce GTX 960
        Manufacturer: NVIDIA
           Chip type: GeForce GTX 960
            DAC type: Integrated RAMDAC
         Device Type: Full Device (POST)
          Device Key: Enum\PCI\VEN_10DE&DEV_1401&SUBSYS_32021462&REV_A1
 Device Problem Code: No Problem
 Driver Problem Code: Unknown
      Display Memory: 10198 MB
    Dedicated Memory: 2007 MB
       Shared Memory: 8190 MB
        Current Mode: 1920 x 1080 (32 bit) (60Hz)
         HDR Support: Not Supported
    Display Topology: Internal
 Display Color Space: DXGI_COLOR_SPACE_RGB_FULL_G22_NONE_P709
     Color Primaries: Red(0.641125,0.338391), Green(0.311047,0.619641), Blue(0.159680,0.059094), White Point(0.313977,0.329602)
   Display Luminance: Min Luminance = 0.500000, Max Luminance = 270.000000, MaxFullFrameLuminance = 270.000000
        Monitor Name: Generic PnP Monitor
       Monitor Model: ASUS VN247
          Monitor Id: ACI24C3
         Native Mode: 1920 x 1080(p) (60.000Hz)
         Output Type: HDMI
Monitor Capabilities: HDR Not Supported
      Advanced Color: Not Supported
         Driver Name: C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_54bd1f10ac116cd5\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_54bd1f10ac116cd5\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_54bd1f10ac116cd5\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_54bd1f10ac116cd5\nvldumdx.dll
 Driver File Version: 25.21.0014.1616 (English)
      Driver Version:
         DDI Version: 12
      Feature Levels: 12_1,12_0,11_1,11_0,10_1,10_0,9_3,9_2,9_1
        Driver Model: WDDM 2.4
 Graphics Preemption: DMA
  Compute Preemption: DMA
            Miracast: Not Supported
 Hybrid Graphics GPU: Not Supported
      Power P-states: Not Supported
      Virtualization: Paravirtualization 
          Block List: No Blocks
  Catalog Attributes: Universal:False Declarative:False 
   Driver Attributes: Final Retail
    Driver Date/Size: 2018-10-02 02:00:00, 957584 bytes
         WHQL Logo'd: Yes
     WHQL Date Stamp: Unknown
   Device Identifier: {D7B71E3E-5741-11CF-8271-0C121BC2D435}
           Vendor ID: 0x10DE
           Device ID: 0x1401
           SubSys ID: 0x32021462
         Revision ID: 0x00A1
  Driver Strong Name: oem32.inf:0f066de3d2368449:Section082:\ven_10de&dev_1401
      Rank Of Driver: 00D12001
         Video Accel: 
         DXVA2 Modes: DXVA2_ModeMPEG2_VLD  DXVA2_ModeVC1_D2010  DXVA2_ModeVC1_VLD  DXVA2_ModeH264_VLD_Stereo_Progressive_NoFGT  DXVA2_ModeH264_VLD_Stereo_NoFGT  DXVA2_ModeH264_VLD_NoFGT  DXVA2_ModeHEVC_VLD_Main  DXVA2_ModeHEVC_VLD_Main10  DXVA2_ModeMPEG4pt2_VLD_Simple  DXVA2_ModeMPEG4pt2_VLD_AdvSimple_NoGMC  DXVA2_ModeVP9_VLD_Profile0  
  Drive: C:
 Free Space: 82.5 GB
Total Space: 228.4 GB
File System: NTFS
      Model: KINGSTON SHFS37A240G ATA Device

      Drive: D:
 Free Space: 953.5 GB
Total Space: 953.9 GB
File System: NTFS
      Model: ST31000524AS ATA Device

      Drive: E:
 Free Space: 1800.3 GB
Total Space: 1907.7 GB
File System: NTFS
      Model: ST2000DM001-1ER164 ATA Device

      Drive: F:
      Model: Optiarc DVD RW AD-5280S ATA Device
     Driver: c:\windows\system32\drivers\cdrom.sys, 10.00.17134.0137 (Swedish), 6/15/2018 06:36:47, 159744 bytes


As you’re on an FX processor, this is likely going to be related to other similar reports we’ve seen. Would suggest taking a look at my post here in regards to BIOS updates as this tends to be the resolution for these.