Hello, this is my first time experiencing any real trouble with Overwatch. But recently when I went into the game to play my FPS had dropped from my normal 150 to 50-40 when I’m alone and 20 when I get into fights. A weird thing about this is that when I go into a 1v1 game in the arcade I have my normal FPS with no problems. I don’t think that this is the performance of my computer because I get the same 20 FPS no matter if I’m on the lowest or highest settings. I also have no problems in other games like BF1 and BF5. I have tried many different things to fix the issue, Reinstalling the game, repairing the game, defragmenting my hard drive etc.
I love overwatch and always have. I have played the game since launch and now have over 450 hours in game. I hope this problem can be fixed so I can enjoy comp and the new event with my friends.
What steps from the performance guide have you done? We’re going to need a lot more information to help diagnose the issue.
I have done most of the steps, I have tried all settings on game, I have tried running with and without background programs like chrome and discord, I have not touched the specs of my computer because I do not think this is the problem as explained earlier, I have also checked CPU usage and that toped at maximum 30%
I do not know what more information you might want/ need so please tell me if theres anything special you want med to do
Try the advanced steps, and if they don’t work, you may need to open a ticket.
I have now followed the advanced guide, I gained a few fps (3-5) but it didn’t solve my problem. I did some testing and I have in 8 player ffa around 40 - 50 fps, not good but playable in 1v1 I have 150 fps ( customgame as well on other maps) in 6v6 elim I get 30 to 40 fps with some drops to 20 something in some fights, In mysteryhero I have 30 to >20 fps. At anything above 40 I can play but in qp and mystery I can only play heros like mercy. I also noticed that I get 40 fps in PR if that is any help.
I will open a ticket if the problem isn’t solved after the halloween update
For us to look into this we’re going to need to know more about the computer. And so we’ll want to get a DxDiag report. Please also run UserBenchmark and link your results.
www.userbenchmark .com/UserRun/11349677
(had to add a space between userbenchmark and .com)
I don’t know how to put a file here, couldn’t find it anywhere so I’ll just copy it.
If you need more of the DxDial, please tell me how to send it to you and you’ll get it.
Time of this report: 10/9/2018, 16:27:31
Machine name: ...
Machine Id: {E744DA65-CCC3-48F2-8EA7-13AB4FEFF0BA}
Operating System: Windows 10 Home 64-bit (10.0, Build 17134) (17134.rs4_release.180410-1804)
Language: Swedish (Regional Setting: Swedish)
System Manufacturer: Gigabyte Technology Co., Ltd.
System Model: GA-970A-UD3
BIOS: Award Modular BIOS v6.00PG (type: BIOS)
Processor: AMD FX(tm)-8120 Eight-Core Processor (8 CPUs), ~3.1GHz
Memory: 16384MB RAM
Available OS Memory: 16382MB RAM
Page File: 5738MB used, 27026MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 12
DX Setup Parameters: Not found
User DPI Setting: 96 DPI (100 percent)
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
Miracast: Available, with HDCP
Microsoft Graphics Hybrid: Not Supported
DxDiag Version: 10.00.17134.0001 64bit Unicode
------------
DxDiag Notes
------------
Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Sound Tab 2: No problems found.
Sound Tab 3: No problems found.
Sound Tab 4: No problems found.
Input Tab: No problems found.
--------------------
DirectX Debug Levels
--------------------
Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)
---------------
Display Devices
---------------
Card name: NVIDIA GeForce GTX 960
Manufacturer: NVIDIA
Chip type: GeForce GTX 960
DAC type: Integrated RAMDAC
Device Type: Full Device (POST)
Device Key: Enum\PCI\VEN_10DE&DEV_1401&SUBSYS_32021462&REV_A1
Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]
Device Problem Code: No Problem
Driver Problem Code: Unknown
Display Memory: 10198 MB
Dedicated Memory: 2007 MB
Shared Memory: 8190 MB
Current Mode: 1920 x 1080 (32 bit) (60Hz)
HDR Support: Not Supported
Display Topology: Internal
Display Color Space: DXGI_COLOR_SPACE_RGB_FULL_G22_NONE_P709
Color Primaries: Red(0.641125,0.338391), Green(0.311047,0.619641), Blue(0.159680,0.059094), White Point(0.313977,0.329602)
Display Luminance: Min Luminance = 0.500000, Max Luminance = 270.000000, MaxFullFrameLuminance = 270.000000
Monitor Name: Generic PnP Monitor
Monitor Model: ASUS VN247
Monitor Id: ACI24C3
Native Mode: 1920 x 1080(p) (60.000Hz)
Output Type: HDMI
Monitor Capabilities: HDR Not Supported
Display Pixel Format: DISPLAYCONFIG_PIXELFORMAT_32BPP
Advanced Color: Not Supported
Driver Name: C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_54bd1f10ac116cd5\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_54bd1f10ac116cd5\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_54bd1f10ac116cd5\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_54bd1f10ac116cd5\nvldumdx.dll
Driver File Version: 25.21.0014.1616 (English)
Driver Version: 25.21.14.1616
DDI Version: 12
Feature Levels: 12_1,12_0,11_1,11_0,10_1,10_0,9_3,9_2,9_1
Driver Model: WDDM 2.4
Graphics Preemption: DMA
Compute Preemption: DMA
Miracast: Not Supported
Hybrid Graphics GPU: Not Supported
Power P-states: Not Supported
Virtualization: Paravirtualization
Block List: No Blocks
Catalog Attributes: Universal:False Declarative:False
Driver Attributes: Final Retail
Driver Date/Size: 2018-10-02 02:00:00, 957584 bytes
WHQL Logo'd: Yes
WHQL Date Stamp: Unknown
Device Identifier: {D7B71E3E-5741-11CF-8271-0C121BC2D435}
Vendor ID: 0x10DE
Device ID: 0x1401
SubSys ID: 0x32021462
Revision ID: 0x00A1
Driver Strong Name: oem32.inf:0f066de3d2368449:Section082:25.21.14.1616:pci\ven_10de&dev_1401
Rank Of Driver: 00D12001
Video Accel:
DXVA2 Modes: DXVA2_ModeMPEG2_VLD DXVA2_ModeVC1_D2010 DXVA2_ModeVC1_VLD DXVA2_ModeH264_VLD_Stereo_Progressive_NoFGT DXVA2_ModeH264_VLD_Stereo_NoFGT DXVA2_ModeH264_VLD_NoFGT DXVA2_ModeHEVC_VLD_Main DXVA2_ModeHEVC_VLD_Main10 DXVA2_ModeMPEG4pt2_VLD_Simple DXVA2_ModeMPEG4pt2_VLD_AdvSimple_NoGMC DXVA2_ModeVP9_VLD_Profile0
Drive: C:
Free Space: 82.5 GB
Total Space: 228.4 GB
File System: NTFS
Model: KINGSTON SHFS37A240G ATA Device
Drive: D:
Free Space: 953.5 GB
Total Space: 953.9 GB
File System: NTFS
Model: ST31000524AS ATA Device
Drive: E:
Free Space: 1800.3 GB
Total Space: 1907.7 GB
File System: NTFS
Model: ST2000DM001-1ER164 ATA Device
Drive: F:
Model: Optiarc DVD RW AD-5280S ATA Device
Driver: c:\windows\system32\drivers\cdrom.sys, 10.00.17134.0137 (Swedish), 6/15/2018 06:36:47, 159744 bytesAs you’re on an FX processor, this is likely going to be related to other similar reports we’ve seen. Would suggest taking a look at my post here in regards to BIOS updates as this tends to be the resolution for these.