Error loading game

[Kaedi-11739]

Is there any more specific details you can share? This sounds like a Hotfix error and there is some key troubleshooting to look at:

@Uldrision-1768

Hey Everyone,

A hotfix went out not too long ago, but it seems some players are getting stuck with a “Error Applying Update” message. If you’re running into this go ahead and try out the steps on the links below first:

• Overwatch Error: Insufficient Write Permissions
• Overwatch Error: Insufficient Disk Space (PC)
• Overwatch Error: Unable to download data (PC)

If the issue persists we can try something a bit more advanced depending on the root cause of the error. You may not be able to identify this so doing them one by one would be the preferred way to go:

Can't download the update due to security

Typically caused by a firewall or other network restriction to our CDN (Content Delivery Network). You’ll want to add these to a white list or exceptions list for any security programs or modem/router. If you’re not sure on how to do any of these please refer to someone locally that may be more familiar with this:

• http://overwatch-hotfix.cdn.blizzard.com
• http://d2420csaijgtui.clodufront.net

China specific CDN:

• http://overwatch-hotfix.cnc.blzstatic.cn/
• http://overwatch-hotfix.ne.blzstatic.cn

Can't write to disk due to permissions

We can override where some information gets written to. We can do that override by specifying --tank_hotfixPath on the command line. You will have to add a file path for this during.

1. Open the options via the [Battle.net ](http://Battle.net) app
2. Go to Game Settings, if not already there
3. Scroll down to Overwatch and click the “Additional command line arguments”
4. Add this to it:
   --tank_hotfixPath [new file path]

Example: --tank_hotfixPath d:\temp

Out of disk space or local file corruption

1. Close the client, do the steps for “Can’t write to disk due permissions”
2. Clear some disk space on your C:\ drive. You can do this manually or via Windows tools like disk cleanup. Just need to make some extra room on it.
3. Do a full shut down and restart the system